TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TurboTax shorted us low-income family's I've used them for years...for free due to my disability & income status. It was better when I was active-duty military. But they decided to "short" the low-income folks this year for some reason...to make more money maybe. At least I still had access to my past filings for only $59 (+ tax). It sucks a bit...but not much I could do for this year's filing.
Date published: 2022-05-28
Rated 1 out of 5 by from TurboTax bug prevents state efiling A number of users (including me) ran into a problem with state efiling. TurboTax Business refused to efile with the state, giving an error "Electronic filing information: Dcn has too many characters"... The problem was acknowledged, and users were told they would be updated when a solution was found. Instead, the page which admitted to the bug and allowed users to sign up to hear about the fix was REMOVED ! After digging a bit, I developed a theory... The DCN is the *federal* id, assigned after the federal result is e-filed (and accepted). I think I hit this bug because 1) the feds increased the size/length of the DCN beyond what TurboTax Business would accept in the Massachusetts state partnership tax form, and 2) I e-filed my 1065 a day before I attempted to e-file my state return. I had already received the DCN number back from the IRS by that time, which then made it impossible for me to e-file with Massachusetts. It was also impossible to print a copy for filing-by-mail, as TurboTax politely informed me that Massachusetts does not accept file-by-mail for that form, and so it refused to both e-file and file-by-mail. My solution: create a whole new TurboTax file, re-entering all my data identically to the first time. Then, *only* e-file to the state. That worked. And was incredibly painful.
Date published: 2022-05-28
Rated 4 out of 5 by from LLC filing as an S Corp Have used TT for many years. Had some difficulty with how TT was handling our PPP loan forgiveness, but eventually was able to get through it.
Date published: 2022-05-28
Rated 5 out of 5 by from TurboTax is AWESOME TurboTax is fast and easy would recommend it to anyone
Date published: 2022-05-28
Rated 5 out of 5 by from Easy and Great experience! Working with Turbo Tax was extremely easy!! Easier than finding a CPA and going to an office!
Date published: 2022-05-28
Rated 5 out of 5 by from Turbotax makes me feel very confident in filing My tax expert was very thorough in their questions and recommendations. The system makes it easy to navigate, what can be, a pretty complicated process. I only wish I didn't need to log in to view my communication with my tax expert. It made it much more difficult to be prompt in my responses. I understand it is for security purposes but most of the communication between my tax expert and I wasn't sensitive information, and I would have felt comfortable corresponding over email for most of it.
Date published: 2022-05-28
Rated 5 out of 5 by from Decades of use By far the easiest way to file my taxes - ever. Including owning my own business.
Date published: 2022-05-28
Rated 3 out of 5 by from Error in Tax calculations The return required a tax credit for child care. I have no dependents - this is an error in TurboTax.
Date published: 2022-05-28
Rated 1 out of 5 by from Dropped by one preparer and passed off by many forced to file an extension because our account kept getting pushed to different preparers. one preparer refused to help us because he didn't like our documents and even canceled our tax prep forcing us to start from the beginning. the only saving grace was our last expert, Michelle - it took her less than 4 hours to do our taxes!
Date published: 2022-05-28
Rated 3 out of 5 by from Turbo Tax I filed with turbo tax and I was suppose to get my refund on 5/28 but I did not receive it .
Date published: 2022-05-28
All TurboTax® Offerings Reviews - Page 560
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax shorted us low-income family's I've used them for years...for free due to my disability & income status. It was better when I was active-duty military. But they decided to "short" the low-income folks this year for some reason...to make more money maybe. At least I still had access to my past filings for only $59 (+ tax). It sucks a bit...but not much I could do for this year's filing.
Date published: 2022-05-28
Rated 1 out of 5 by from TurboTax bug prevents state efiling A number of users (including me) ran into a problem with state efiling. TurboTax Business refused to efile with the state, giving an error "Electronic filing information: Dcn has too many characters"... The problem was acknowledged, and users were told they would be updated when a solution was found. Instead, the page which admitted to the bug and allowed users to sign up to hear about the fix was REMOVED ! After digging a bit, I developed a theory... The DCN is the *federal* id, assigned after the federal result is e-filed (and accepted). I think I hit this bug because 1) the feds increased the size/length of the DCN beyond what TurboTax Business would accept in the Massachusetts state partnership tax form, and 2) I e-filed my 1065 a day before I attempted to e-file my state return. I had already received the DCN number back from the IRS by that time, which then made it impossible for me to e-file with Massachusetts. It was also impossible to print a copy for filing-by-mail, as TurboTax politely informed me that Massachusetts does not accept file-by-mail for that form, and so it refused to both e-file and file-by-mail. My solution: create a whole new TurboTax file, re-entering all my data identically to the first time. Then, *only* e-file to the state. That worked. And was incredibly painful.
Date published: 2022-05-28
Rated 4 out of 5 by from LLC filing as an S Corp Have used TT for many years. Had some difficulty with how TT was handling our PPP loan forgiveness, but eventually was able to get through it.
Date published: 2022-05-28
Rated 5 out of 5 by from TurboTax is AWESOME TurboTax is fast and easy would recommend it to anyone
Date published: 2022-05-28
Rated 5 out of 5 by from Easy and Great experience! Working with Turbo Tax was extremely easy!! Easier than finding a CPA and going to an office!
Date published: 2022-05-28
Rated 5 out of 5 by from Turbotax makes me feel very confident in filing My tax expert was very thorough in their questions and recommendations. The system makes it easy to navigate, what can be, a pretty complicated process. I only wish I didn't need to log in to view my communication with my tax expert. It made it much more difficult to be prompt in my responses. I understand it is for security purposes but most of the communication between my tax expert and I wasn't sensitive information, and I would have felt comfortable corresponding over email for most of it.
Date published: 2022-05-28
Rated 5 out of 5 by from Decades of use By far the easiest way to file my taxes - ever. Including owning my own business.
Date published: 2022-05-28
Rated 3 out of 5 by from Error in Tax calculations The return required a tax credit for child care. I have no dependents - this is an error in TurboTax.
Date published: 2022-05-28
Rated 1 out of 5 by from Dropped by one preparer and passed off by many forced to file an extension because our account kept getting pushed to different preparers. one preparer refused to help us because he didn't like our documents and even canceled our tax prep forcing us to start from the beginning. the only saving grace was our last expert, Michelle - it took her less than 4 hours to do our taxes!
Date published: 2022-05-28
Rated 3 out of 5 by from Turbo Tax I filed with turbo tax and I was suppose to get my refund on 5/28 but I did not receive it .
Date published: 2022-05-28
All TurboTax® Offerings Reviews - Page 560