TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 1 out of 5 by from Very misleading I’ve been using TurboTax for years. Until this year they’ve made it impossible for me to do my taxes unless I agree to upgrade because I got a credit of one dollar from a retirement plan which was a mistake I made on the site and I could not remove it so I was forced to pay $90 to get this upgrade package which is not fair I will not be using TurboTax next year
Date published: 2022-06-03
Rated 5 out of 5 by from Easy to use I enjoyed using Turbo Tax online much more than purchasing and downloading the disc/program. It's easier to use!
Date published: 2022-06-03
Rated 5 out of 5 by from TurboTax Rocks! The online service is easy to follow and provides a powerful online help system. Most of my questions were answered online by clicking on the self help links. In my case, I had to request a live expert, Steve, who was very professional and knowledgeable. He resolved my issues promptly and really took the time to answer all my questions.
Date published: 2022-06-03
Rated 4 out of 5 by from It took too long to get my taxes done Tom was fine and he called and we discussed to make sure we were on the same meeting of the minds. But I started with Daryl in Feb. and it took 4 months too long.
Date published: 2022-06-03
Rated 5 out of 5 by from Easy fast accurate Quick and easy. Completed taxes on smart phone. I have been using Turbo tax for years and always had good results.
Date published: 2022-06-03
Rated 5 out of 5 by from Live Full Service Review My Live expert, Bethany was very knowledgable and guided me through some challenging tax changes I experienced in 2021
Date published: 2022-06-03
Rated 1 out of 5 by from Can’t file for free I was not able to file for free. Had to get the deluxe version because I had a 401k contribution from my pay checks… but also these payments do not change the return amount and wasn’t asked any questions about is. The price was $59 but they then took $147 out for some fee that makes no sense. And for paying with the refund money; that should not be an extra fee. Should have used someone else but I filed late and turbo tax already had my info saved from before.
Date published: 2022-06-02
Rated 5 out of 5 by from Awesome Lost track of time and turbo tax was able to file my taxes in no time for me.
Date published: 2022-06-02
Rated 5 out of 5 by from Michael Was Great Michael was fantastic, professional, courteous, and prompt. He keep me on task to make sure that my filing was prepared fully to reflect my unique circumstances and I greatly appreciate his service
Date published: 2022-06-02
Rated 4 out of 5 by from It was simple yet agi was a pain simple but also some was a pain but my sister does everything for me
Date published: 2022-06-02
All TurboTax® Offerings Reviews - Page 539
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Very misleading I’ve been using TurboTax for years. Until this year they’ve made it impossible for me to do my taxes unless I agree to upgrade because I got a credit of one dollar from a retirement plan which was a mistake I made on the site and I could not remove it so I was forced to pay $90 to get this upgrade package which is not fair I will not be using TurboTax next year
Date published: 2022-06-03
Rated 5 out of 5 by from Easy to use I enjoyed using Turbo Tax online much more than purchasing and downloading the disc/program. It's easier to use!
Date published: 2022-06-03
Rated 5 out of 5 by from TurboTax Rocks! The online service is easy to follow and provides a powerful online help system. Most of my questions were answered online by clicking on the self help links. In my case, I had to request a live expert, Steve, who was very professional and knowledgeable. He resolved my issues promptly and really took the time to answer all my questions.
Date published: 2022-06-03
Rated 4 out of 5 by from It took too long to get my taxes done Tom was fine and he called and we discussed to make sure we were on the same meeting of the minds. But I started with Daryl in Feb. and it took 4 months too long.
Date published: 2022-06-03
Rated 5 out of 5 by from Easy fast accurate Quick and easy. Completed taxes on smart phone. I have been using Turbo tax for years and always had good results.
Date published: 2022-06-03
Rated 5 out of 5 by from Live Full Service Review My Live expert, Bethany was very knowledgable and guided me through some challenging tax changes I experienced in 2021
Date published: 2022-06-03
Rated 1 out of 5 by from Can’t file for free I was not able to file for free. Had to get the deluxe version because I had a 401k contribution from my pay checks… but also these payments do not change the return amount and wasn’t asked any questions about is. The price was $59 but they then took $147 out for some fee that makes no sense. And for paying with the refund money; that should not be an extra fee. Should have used someone else but I filed late and turbo tax already had my info saved from before.
Date published: 2022-06-02
Rated 5 out of 5 by from Awesome Lost track of time and turbo tax was able to file my taxes in no time for me.
Date published: 2022-06-02
Rated 5 out of 5 by from Michael Was Great Michael was fantastic, professional, courteous, and prompt. He keep me on task to make sure that my filing was prepared fully to reflect my unique circumstances and I greatly appreciate his service
Date published: 2022-06-02
Rated 4 out of 5 by from It was simple yet agi was a pain simple but also some was a pain but my sister does everything for me
Date published: 2022-06-02
All TurboTax® Offerings Reviews - Page 539