TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 1 out of 5 by from Many points of failure to communicate. Three months after a misleading completion, I was resolved by a generous representative who took their time and explained to me what took place. The platform I was introduced to needs review and adjustments. It is geared towards Turbo tax convenience, not the customer's availability. " Reach out and touch someone" 50 or more years to success.
Date published: 2022-06-07
Rated 4 out of 5 by from A bit expensive but less than most pro's. Breaks things down to comfortable sections and uses laymen terminology.
Date published: 2022-06-07
Rated 5 out of 5 by from Jennifer Jennifer was amazing! Really hoping I can choose her to do my taxes from here on our.
Date published: 2022-06-07
Rated 2 out of 5 by from It's ok I think the price is too high to have done it my self
Date published: 2022-06-07
Rated 5 out of 5 by from TurboTax is awesome This is an awesome product. This time I used the Live expert experience. My Tax Expert was knowledgeable, explained process clearly over phone, provided information accurately. Able to complete the entire process quickly.
Date published: 2022-06-07
Rated 5 out of 5 by from Great Service! Very prompt staff and professional response every time we needed it! Great job guys!
Date published: 2022-06-07
Rated 5 out of 5 by from Great thanks Great experience love being able to just not worry so much
Date published: 2022-06-07
Rated 5 out of 5 by from My Turbo Tax Rev It was easy and confusing. i did have a few problems, but I figured it out. I will use it in the nurture.
Date published: 2022-06-07
Rated 4 out of 5 by from Review of Turbo Tax It was an easy system to use. I liked the notifications anytime my tax expert reached out to me so I could give a prompt response and get the documentation needed to her.
Date published: 2022-06-07
Rated 1 out of 5 by from clunky and odd that agents can't share screen I had to do my taxes myself to guess what to pay to avoid penalty. I used turbotax and paid just to learn several weeks later (from the IRS) that the ACH withdrawal from savings didn't go through. At that point I was 2 weeks into waiting for the full service agent but with no idea of timeline. It took 6 weeks to get taxes done and only because I told them I was going to have to pay penalty because TT never let me know it didn't go through. On top of that, the agent treated me like someone who had paid (less urgent) because I was marked as such by TT. Finally, when it was time to review my taxes, I have to pay first before seeing them? And the agent can't actually share a screen to walk me through it? It was really clunky and frustrating. The agent was super nice and helpful but the process was awful and cost me money.
Date published: 2022-06-07
All TurboTax® Offerings Reviews - Page 51
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Many points of failure to communicate. Three months after a misleading completion, I was resolved by a generous representative who took their time and explained to me what took place. The platform I was introduced to needs review and adjustments. It is geared towards Turbo tax convenience, not the customer's availability. " Reach out and touch someone" 50 or more years to success.
Date published: 2022-06-07
Rated 4 out of 5 by from A bit expensive but less than most pro's. Breaks things down to comfortable sections and uses laymen terminology.
Date published: 2022-06-07
Rated 5 out of 5 by from Jennifer Jennifer was amazing! Really hoping I can choose her to do my taxes from here on our.
Date published: 2022-06-07
Rated 2 out of 5 by from It's ok I think the price is too high to have done it my self
Date published: 2022-06-07
Rated 5 out of 5 by from TurboTax is awesome This is an awesome product. This time I used the Live expert experience. My Tax Expert was knowledgeable, explained process clearly over phone, provided information accurately. Able to complete the entire process quickly.
Date published: 2022-06-07
Rated 5 out of 5 by from Great Service! Very prompt staff and professional response every time we needed it! Great job guys!
Date published: 2022-06-07
Rated 5 out of 5 by from Great thanks Great experience love being able to just not worry so much
Date published: 2022-06-07
Rated 5 out of 5 by from My Turbo Tax Rev It was easy and confusing. i did have a few problems, but I figured it out. I will use it in the nurture.
Date published: 2022-06-07
Rated 4 out of 5 by from Review of Turbo Tax It was an easy system to use. I liked the notifications anytime my tax expert reached out to me so I could give a prompt response and get the documentation needed to her.
Date published: 2022-06-07
Rated 1 out of 5 by from clunky and odd that agents can't share screen I had to do my taxes myself to guess what to pay to avoid penalty. I used turbotax and paid just to learn several weeks later (from the IRS) that the ACH withdrawal from savings didn't go through. At that point I was 2 weeks into waiting for the full service agent but with no idea of timeline. It took 6 weeks to get taxes done and only because I told them I was going to have to pay penalty because TT never let me know it didn't go through. On top of that, the agent treated me like someone who had paid (less urgent) because I was marked as such by TT. Finally, when it was time to review my taxes, I have to pay first before seeing them? And the agent can't actually share a screen to walk me through it? It was really clunky and frustrating. The agent was super nice and helpful but the process was awful and cost me money.
Date published: 2022-06-07
All TurboTax® Offerings Reviews - Page 51