TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great tool Very helpful to organize our taxes we moved, had a baby, and bought a house.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is amazing Amazing and very helpful with informational windows to assist throughout
Date published: 2022-10-18
Rated 1 out of 5 by from When will TurboTax enter the 21st centruy? Absolutely hate the fact that you can't cut and paste from 90% of their screens. Instead one has to do a screen capture and then manually translate the text. Import functions didn't work, I tried 8 different versions of pdfs. TurboTax also only allows the previous yr's import - I have tt from many previous years but of course they don't allow importing that data for any type of comparison. TurboTax support is also lacking, very limited hours, no weekends, long wait times also hard to find the actual support number to even get started. And finally, Support couldn't figure out why it crashes on my desktop so I was forced to use my wife's laptop. A simpler workaround would have been for me to import my data file into the on-line version but you guessed it TurboTax doesn't have that 'feature'. That feature seems like a pretty basic function that due to the lack of support TurboTax should get working.
Date published: 2022-10-18
Rated 3 out of 5 by from TurboTax Home and Business 2021 Mostly good, but too many places it's asking me for info it should already have from last year, and state return for WI is very weak, relying on me to identify what's different for Fed and state.
Date published: 2022-10-18
Rated 4 out of 5 by from Very Good and can be better 1. Help font too small and not better than one can find online 2. Search key words should not only get the explanation but also link to enter the related data 3. difficult to input the gain from Roth IRA conversion ......
Date published: 2022-10-18
Rated 3 out of 5 by from Pulled incorrect numbers from previous tax return Overall it's easy to just follow the path and answer the questions. This time it pulled the incorrect AGI & refund from the previous year. The return got rejected because the AGI was incorrect.
Date published: 2022-10-18
Rated 2 out of 5 by from Turbo Tax Home and Business I prepared my taxes and filed them. Turbo tax said that I had one state product included, but did not tell me that if I efiled that I would be charged. I could have done them online at our state website for free. THIS WAS TRULY MISLEADING. NOT HAPPY AT ALL! EVERY TIME I DO MY TAXES I GET AN UPDATE AND MANY TIMES I HAVE TO WAIT FOR THE UPDATES. WHEN I HAVE GOTTEN READY TO DO MY TAXES. NOT PLEASED AT ALL!
Date published: 2022-10-18
Rated 5 out of 5 by from Must use! Awesome....just awesome. Way smarter than I will ever be on taxes!
Date published: 2022-10-18
Rated 3 out of 5 by from TurboTax has no recovery I have used TurboTax for several years and use the installed version. This year I was rushed to file an extension on time and apparently forgot to save after I entered tax info and generated extension forms with estimated tax vouchers. When I returned to my computer in October and ran TurboTax to complete and file the return, I had started in April, the return was no where to be found. I was told I would have to enter all my info again since TurboTax does not save any temp files after it is closed. It would be great if TurboTax would save the temp files if it is closed abnormally before one saves the incomplete return.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is easy to use. The price was great and the product was very easy to use.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 48
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great tool Very helpful to organize our taxes we moved, had a baby, and bought a house.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is amazing Amazing and very helpful with informational windows to assist throughout
Date published: 2022-10-18
Rated 1 out of 5 by from When will TurboTax enter the 21st centruy? Absolutely hate the fact that you can't cut and paste from 90% of their screens. Instead one has to do a screen capture and then manually translate the text. Import functions didn't work, I tried 8 different versions of pdfs. TurboTax also only allows the previous yr's import - I have tt from many previous years but of course they don't allow importing that data for any type of comparison. TurboTax support is also lacking, very limited hours, no weekends, long wait times also hard to find the actual support number to even get started. And finally, Support couldn't figure out why it crashes on my desktop so I was forced to use my wife's laptop. A simpler workaround would have been for me to import my data file into the on-line version but you guessed it TurboTax doesn't have that 'feature'. That feature seems like a pretty basic function that due to the lack of support TurboTax should get working.
Date published: 2022-10-18
Rated 3 out of 5 by from TurboTax Home and Business 2021 Mostly good, but too many places it's asking me for info it should already have from last year, and state return for WI is very weak, relying on me to identify what's different for Fed and state.
Date published: 2022-10-18
Rated 4 out of 5 by from Very Good and can be better 1. Help font too small and not better than one can find online 2. Search key words should not only get the explanation but also link to enter the related data 3. difficult to input the gain from Roth IRA conversion ......
Date published: 2022-10-18
Rated 3 out of 5 by from Pulled incorrect numbers from previous tax return Overall it's easy to just follow the path and answer the questions. This time it pulled the incorrect AGI & refund from the previous year. The return got rejected because the AGI was incorrect.
Date published: 2022-10-18
Rated 2 out of 5 by from Turbo Tax Home and Business I prepared my taxes and filed them. Turbo tax said that I had one state product included, but did not tell me that if I efiled that I would be charged. I could have done them online at our state website for free. THIS WAS TRULY MISLEADING. NOT HAPPY AT ALL! EVERY TIME I DO MY TAXES I GET AN UPDATE AND MANY TIMES I HAVE TO WAIT FOR THE UPDATES. WHEN I HAVE GOTTEN READY TO DO MY TAXES. NOT PLEASED AT ALL!
Date published: 2022-10-18
Rated 5 out of 5 by from Must use! Awesome....just awesome. Way smarter than I will ever be on taxes!
Date published: 2022-10-18
Rated 3 out of 5 by from TurboTax has no recovery I have used TurboTax for several years and use the installed version. This year I was rushed to file an extension on time and apparently forgot to save after I entered tax info and generated extension forms with estimated tax vouchers. When I returned to my computer in October and ran TurboTax to complete and file the return, I had started in April, the return was no where to be found. I was told I would have to enter all my info again since TurboTax does not save any temp files after it is closed. It would be great if TurboTax would save the temp files if it is closed abnormally before one saves the incomplete return.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is easy to use. The price was great and the product was very easy to use.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 48