TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from PAINFUL EXPERIENCE FAR FAR TO MANY CHECKS & BALANCE QUESTIONS JUST TO COMPLETE MY RETURN. RIDICULOUS
Date published: 2022-10-18
Rated 1 out of 5 by from Inconsistent internet access! 3 unsuccessful transmissions. Each time claim made I am not internet connected. This is the only user platform I am currently unable to access.
Date published: 2022-10-18
Rated 2 out of 5 by from 2 stars because it did the job but poor experience Because this software is stuck in the 1990s, you have to manually hit save to save your progress. So when it crashed because a document import failed, then I lost a considerable amount of work. Some views are non-functional. On the list of investments, it is very annoying that the list is not easily searchable and very very slow which is hard if you have a lot of entries there. The slowness makes it so you could click a button thinking you are in the previous view but it is actually clicking a button in the new view that just haven't rendered yet which can result in accidental data deletion or modification. Having said that, it did the job and I was able to file my taxes. No complaints on the core functionality of it being able to crunch numbers and file my taxes.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is a solid product When I use Turbo Tax for our relatively simple needs it works well. I haven't yet used it for for rentals or other more complex situations, so I can't speak to those.
Date published: 2022-10-18
Rated 4 out of 5 by from Turbo tax worked well but it's a slow process Turbo tax worked fine. However, I would like to see the completed pages of the 1040 as I work on it. For instance, I want to review Schedule A immediately, and my entries. I thought it actually was more time-consuming than completing the IRS forms individually. The main advantage is that it totals/adds all your figures, so you don't have to double check. However, I felt like I lost control of my tax return by e-filing. I like completing the return better myself without being online. I think it takes less time. However, I guess the advantage is getting a refund much quicker. I did this return after hours, so I wasn't able to get answers to all my questions. I didn't want to report one of my withholdings, and I didn't feel like I could remove it. It automatically added a PA tax withholding to my itemized deductions, and I didn't want it added, because I'm trying to get a refund from PA, since I have not worked within the Pittsburgh city limits in many years. I would have like to speak to someone live, but it was after hours.
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax Makes things easier I've used TurboTax from at least a decade. It is fairly straight forward and takes alot of the uncertainty and stress of calculating income and expenses away from you since it walks you through the calculations and entries.
Date published: 2022-10-18
Rated 3 out of 5 by from AGI as filed is wrong per the IRS My federal and state tax returns are now late because I can't efile. The AGI in your 2020 software that I saved and printed a PDF of is apparently wrong according to the IRS. And there is no other way to confirm my ID so I can efile??? I haven't touched my 2020 return in Turbo Tax since I efiled that return. If I didn't change it, how in the world is it wrong per the IRS?
Date published: 2022-10-18
Rated 5 out of 5 by from Using Turbo Tax 2021 Turbo Tax helps you do your taxes right & efficiently.
Date published: 2022-10-18
Rated 3 out of 5 by from Refund for Live Premier I have not used the Live option for filing my taxes. Can I get refund for this?
Date published: 2022-10-18
Rated 1 out of 5 by from Poorly designed user interface. Today I used both TurboTax desktop (for Mac) and the online versions. When I logged out and tried to log back in to the desktop version, it showed zero information, which was extremely alarming. I had to reload my tax file and this step wasn't obvious. I almost had a meltdown. When I did-reload, two windows stayed open: one with no information and the loaded one. I was very nervous to close anything because I'd lost all confidence in how files are saved and was worried that the blank file could over-write the good file. I did appreciate that it was easy to get through to a LIVE product expert for assistance. Yay!!! But I had to call many times due to problems I encountered, which shouldn't have been necessary. Another key problem is that as a consultant all business meals are 100% tax deductible (not 50%), but your 2019 desktop version didn't recognize this, so I had to do a work-around. Also, very confusing information in 2021 online on where to file self-employed health insurance premium deduction. It only says not to enter it into Business Insurance expenses, even though prior years instructed me to enter it here. Ugh!!!!! Also, different years give very different guidance related to expense categories.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 47
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from PAINFUL EXPERIENCE FAR FAR TO MANY CHECKS & BALANCE QUESTIONS JUST TO COMPLETE MY RETURN. RIDICULOUS
Date published: 2022-10-18
Rated 1 out of 5 by from Inconsistent internet access! 3 unsuccessful transmissions. Each time claim made I am not internet connected. This is the only user platform I am currently unable to access.
Date published: 2022-10-18
Rated 2 out of 5 by from 2 stars because it did the job but poor experience Because this software is stuck in the 1990s, you have to manually hit save to save your progress. So when it crashed because a document import failed, then I lost a considerable amount of work. Some views are non-functional. On the list of investments, it is very annoying that the list is not easily searchable and very very slow which is hard if you have a lot of entries there. The slowness makes it so you could click a button thinking you are in the previous view but it is actually clicking a button in the new view that just haven't rendered yet which can result in accidental data deletion or modification. Having said that, it did the job and I was able to file my taxes. No complaints on the core functionality of it being able to crunch numbers and file my taxes.
Date published: 2022-10-18
Rated 5 out of 5 by from Turbo Tax is a solid product When I use Turbo Tax for our relatively simple needs it works well. I haven't yet used it for for rentals or other more complex situations, so I can't speak to those.
Date published: 2022-10-18
Rated 4 out of 5 by from Turbo tax worked well but it's a slow process Turbo tax worked fine. However, I would like to see the completed pages of the 1040 as I work on it. For instance, I want to review Schedule A immediately, and my entries. I thought it actually was more time-consuming than completing the IRS forms individually. The main advantage is that it totals/adds all your figures, so you don't have to double check. However, I felt like I lost control of my tax return by e-filing. I like completing the return better myself without being online. I think it takes less time. However, I guess the advantage is getting a refund much quicker. I did this return after hours, so I wasn't able to get answers to all my questions. I didn't want to report one of my withholdings, and I didn't feel like I could remove it. It automatically added a PA tax withholding to my itemized deductions, and I didn't want it added, because I'm trying to get a refund from PA, since I have not worked within the Pittsburgh city limits in many years. I would have like to speak to someone live, but it was after hours.
Date published: 2022-10-18
Rated 5 out of 5 by from TurboTax Makes things easier I've used TurboTax from at least a decade. It is fairly straight forward and takes alot of the uncertainty and stress of calculating income and expenses away from you since it walks you through the calculations and entries.
Date published: 2022-10-18
Rated 3 out of 5 by from AGI as filed is wrong per the IRS My federal and state tax returns are now late because I can't efile. The AGI in your 2020 software that I saved and printed a PDF of is apparently wrong according to the IRS. And there is no other way to confirm my ID so I can efile??? I haven't touched my 2020 return in Turbo Tax since I efiled that return. If I didn't change it, how in the world is it wrong per the IRS?
Date published: 2022-10-18
Rated 5 out of 5 by from Using Turbo Tax 2021 Turbo Tax helps you do your taxes right & efficiently.
Date published: 2022-10-18
Rated 3 out of 5 by from Refund for Live Premier I have not used the Live option for filing my taxes. Can I get refund for this?
Date published: 2022-10-18
Rated 1 out of 5 by from Poorly designed user interface. Today I used both TurboTax desktop (for Mac) and the online versions. When I logged out and tried to log back in to the desktop version, it showed zero information, which was extremely alarming. I had to reload my tax file and this step wasn't obvious. I almost had a meltdown. When I did-reload, two windows stayed open: one with no information and the loaded one. I was very nervous to close anything because I'd lost all confidence in how files are saved and was worried that the blank file could over-write the good file. I did appreciate that it was easy to get through to a LIVE product expert for assistance. Yay!!! But I had to call many times due to problems I encountered, which shouldn't have been necessary. Another key problem is that as a consultant all business meals are 100% tax deductible (not 50%), but your 2019 desktop version didn't recognize this, so I had to do a work-around. Also, very confusing information in 2021 online on where to file self-employed health insurance premium deduction. It only says not to enter it into Business Insurance expenses, even though prior years instructed me to enter it here. Ugh!!!!! Also, different years give very different guidance related to expense categories.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 47