TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from I won't be using this service again I have used TurboTax for years, but will not use it again in the future. I had the first 2 agents drop me after giving them all my information. Then on the 3rd agent it took me so long to explain what I needed, due to our language barrier, that I had to file for an extension. After months of getting the details straight she informed me that my tax return was rejected. A new agent picked up my case, someone who was supposed to be more experienced. He assured me that the problem was easy to fix and he would send me a message regarding my new tax return to review the next day. After not hearing from him for days and not seeing my account when signing in, I got worried, again. At this point I had called TurboTax at least 8 times. I called, again, and the man helping me didn't fix the problem and closed my account. Everything was erased. When I called back they connected me to John, who finally after over an hour fixed the issue and sent me a new review. I was full service the whole time and in the end still had to pay over $400 even though it took forever and waisted a ton of my time.
Date published: 2022-07-11
Rated 5 out of 5 by from Tax prep It t was easy to follow and not as grueling as I expected.
Date published: 2022-07-11
Rated 5 out of 5 by from Wonderful My experience was great and easy to use and exceeded my expectations.
Date published: 2022-07-10
Rated 5 out of 5 by from AWESOME I HAVE USED TURBO TAX SINCE 1995 THE BEST THING FOR MY TAXES
Date published: 2022-07-10
Rated 5 out of 5 by from Great service!! Experienced agent, review in depth, and explained all needs and questions.
Date published: 2022-07-10
Rated 5 out of 5 by from Excellent Product I have used the various Turbo Tax Products for Many Years and even if you are not skilled in tax preparation, Turbo Tax will walk you through what you need to do.
Date published: 2022-07-10
Rated 5 out of 5 by from TurboTax is the elixir of life! Nothing makes you feel better than getting that tax return filed/paid! TurboTax takes the complicated and simplifies, thank you.
Date published: 2022-07-10
Rated 5 out of 5 by from life saver with the exception of struggling with ID.me, everything was greatness
Date published: 2022-07-10
Rated 5 out of 5 by from TURBO TAX JUST PLAIN WORKS SUPPER EASY TO USE WITH GREAT ADVICE. prompts go through everything
Date published: 2022-07-10
Rated 5 out of 5 by from is a good tool i found the support online very usefull, I would recommend to have the option to visit the return form while filling, it is very usefull to understand
Date published: 2022-07-10
All TurboTax® Offerings Reviews - Page 442
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I won't be using this service again I have used TurboTax for years, but will not use it again in the future. I had the first 2 agents drop me after giving them all my information. Then on the 3rd agent it took me so long to explain what I needed, due to our language barrier, that I had to file for an extension. After months of getting the details straight she informed me that my tax return was rejected. A new agent picked up my case, someone who was supposed to be more experienced. He assured me that the problem was easy to fix and he would send me a message regarding my new tax return to review the next day. After not hearing from him for days and not seeing my account when signing in, I got worried, again. At this point I had called TurboTax at least 8 times. I called, again, and the man helping me didn't fix the problem and closed my account. Everything was erased. When I called back they connected me to John, who finally after over an hour fixed the issue and sent me a new review. I was full service the whole time and in the end still had to pay over $400 even though it took forever and waisted a ton of my time.
Date published: 2022-07-11
Rated 5 out of 5 by from Tax prep It t was easy to follow and not as grueling as I expected.
Date published: 2022-07-11
Rated 5 out of 5 by from Wonderful My experience was great and easy to use and exceeded my expectations.
Date published: 2022-07-10
Rated 5 out of 5 by from AWESOME I HAVE USED TURBO TAX SINCE 1995 THE BEST THING FOR MY TAXES
Date published: 2022-07-10
Rated 5 out of 5 by from Great service!! Experienced agent, review in depth, and explained all needs and questions.
Date published: 2022-07-10
Rated 5 out of 5 by from Excellent Product I have used the various Turbo Tax Products for Many Years and even if you are not skilled in tax preparation, Turbo Tax will walk you through what you need to do.
Date published: 2022-07-10
Rated 5 out of 5 by from TurboTax is the elixir of life! Nothing makes you feel better than getting that tax return filed/paid! TurboTax takes the complicated and simplifies, thank you.
Date published: 2022-07-10
Rated 5 out of 5 by from life saver with the exception of struggling with ID.me, everything was greatness
Date published: 2022-07-10
Rated 5 out of 5 by from TURBO TAX JUST PLAIN WORKS SUPPER EASY TO USE WITH GREAT ADVICE. prompts go through everything
Date published: 2022-07-10
Rated 5 out of 5 by from is a good tool i found the support online very usefull, I would recommend to have the option to visit the return form while filling, it is very usefull to understand
Date published: 2022-07-10
All TurboTax® Offerings Reviews - Page 442