TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 1 out of 5 by from zero support - phone/chat or otherwise I mistakenly agreed to get live support as I had a question, after waiting 30 min, I gave up, but they still charged me for it. I called to have them refund me but it was over an hour wait on the phone to talk to anyone - what a joke.
Date published: 2021-05-18
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax was super easy to use for both my Federal and State Taxes
Date published: 2021-05-18
Rated 1 out of 5 by from Last time I buy Turbo Tax Turbo tax used to include 1 free state e-file with the purchase of Turbo Tax. Jokes on me for not reading the fine print. I shouldn't have to pay an extra 25 after paying 40 dollars up front for the deluxe version. If I'm going to pay 65, might as well go see a real person and support my local businesses...
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax was awesome!!! Must use the live assistance, great crew and very helpful, I highly recommend it
Date published: 2021-05-18
Rated 5 out of 5 by from Saved my... The back-to-back comparisons are very useful when you use TurboTax for a couple of years. TurboTax is the most agreeable accountant I have ever worked with.
Date published: 2021-05-18
Rated 1 out of 5 by from very confusing and redundant this is not very user friendly and it becomes more confusing because it repeats the same screens to check and recheck
Date published: 2021-05-18
Rated 3 out of 5 by from Turbotax Fail with Selling Inherited Home Each year thousands of people inherit a home when a loved one passes away and end up selling it but Turbotax still has no dedicated page to this life experience. And a search of their own forums offers many different answers on how to deal with a 1099-S on the sale of an inherited home. Their own experts have us listing it as investment income and entering the information in a clunky way on a screen designed for a 1099-B. If not for that my rating would be higher but I find myself disappointed. The cost of Turbotax Home and Business is $99. The cost to have CPA's do my taxes locally is $200. Next year I may opt for the CPA's because I ended up buying Audit Defense since I'm so unsure about those entries for the sale of the inherited home. Step up Intuit and fix that so others won't have to suffer with the same frustration and anxiety.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellence Very user friendly. completed the process with ease.
Date published: 2021-05-18
Rated 5 out of 5 by from Fast and easy It is easy and a great item to use and helps get accurate
Date published: 2021-05-18
Rated 5 out of 5 by from very efficient! I can finish doing and filing my taxes in 10% of the time it used to take me, and its all accurate with no mistakes
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 441
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from zero support - phone/chat or otherwise I mistakenly agreed to get live support as I had a question, after waiting 30 min, I gave up, but they still charged me for it. I called to have them refund me but it was over an hour wait on the phone to talk to anyone - what a joke.
Date published: 2021-05-18
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax was super easy to use for both my Federal and State Taxes
Date published: 2021-05-18
Rated 1 out of 5 by from Last time I buy Turbo Tax Turbo tax used to include 1 free state e-file with the purchase of Turbo Tax. Jokes on me for not reading the fine print. I shouldn't have to pay an extra 25 after paying 40 dollars up front for the deluxe version. If I'm going to pay 65, might as well go see a real person and support my local businesses...
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax was awesome!!! Must use the live assistance, great crew and very helpful, I highly recommend it
Date published: 2021-05-18
Rated 5 out of 5 by from Saved my... The back-to-back comparisons are very useful when you use TurboTax for a couple of years. TurboTax is the most agreeable accountant I have ever worked with.
Date published: 2021-05-18
Rated 1 out of 5 by from very confusing and redundant this is not very user friendly and it becomes more confusing because it repeats the same screens to check and recheck
Date published: 2021-05-18
Rated 3 out of 5 by from Turbotax Fail with Selling Inherited Home Each year thousands of people inherit a home when a loved one passes away and end up selling it but Turbotax still has no dedicated page to this life experience. And a search of their own forums offers many different answers on how to deal with a 1099-S on the sale of an inherited home. Their own experts have us listing it as investment income and entering the information in a clunky way on a screen designed for a 1099-B. If not for that my rating would be higher but I find myself disappointed. The cost of Turbotax Home and Business is $99. The cost to have CPA's do my taxes locally is $200. Next year I may opt for the CPA's because I ended up buying Audit Defense since I'm so unsure about those entries for the sale of the inherited home. Step up Intuit and fix that so others won't have to suffer with the same frustration and anxiety.
Date published: 2021-05-18
Rated 5 out of 5 by from Excellence Very user friendly. completed the process with ease.
Date published: 2021-05-18
Rated 5 out of 5 by from Fast and easy It is easy and a great item to use and helps get accurate
Date published: 2021-05-18
Rated 5 out of 5 by from very efficient! I can finish doing and filing my taxes in 10% of the time it used to take me, and its all accurate with no mistakes
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 441