TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AWESOME AND EASY TO USE I DID NOT INTERACT WITH THE TAX PRO. THE SYSTEM WAS EASY TO USE AND I FELT COMFORTABLE WITH THE ONLINE REVIEW AND CHECK.
Date published: 2022-04-21
Rated 5 out of 5 by from awesome very fast. user friendly. they make using this program super easy.
Date published: 2022-04-21
Rated 5 out of 5 by from fun and easy Very easy to use, I had no problems, Turbo Tax explained everything
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo tax is on point The TurboTax service works great easy to navigate and up to date with all the changes year to year.The problems are with the shady companies that are partnered with to do the other things associated with taxes. Example the turbo card has almost no customer service and a million complaints from people with no idea where or how to fix the problem. I had an issue with a double charge that was impossible to have been made in the first place. They did a so called investigation denied the charge. Then when I showed them there error on the account they changed the entire history page to reflect there false narrative. Then would not accept evidence from the bank that showed me being correct the entire time my 200 dollars is not a large amount but when stolen from thousands of people they came away with millions I’m sure. Since I am not a big stock holder or board member I don’t matter I just hope someone reads this and thinks twice before getting bent over a barrel the next time.
Date published: 2022-04-21
Rated 5 out of 5 by from Amazing and easy do it yourself steps!!! Very easy to follow step by step instructions and when a problem occured,I was notified and turbo tax helped me fix it.
Date published: 2022-04-21
Rated 5 out of 5 by from I had the best agent ever! I’ve been trying since 4:30pm to edit a AGI on my state form. FINALLY got someone who was patient, helpful & walked me through it. She even called me back when ee were disconnected. She is s A+++employee!
Date published: 2022-04-21
Rated 2 out of 5 by from Cannot change plans from previous year Automatically had me sign up for a plan that I did not need due to my previous year's tax return. Was not given the option of a free return.
Date published: 2022-04-21
Rated 5 out of 5 by from Hugely Appreciated, this year more than ever Hugely appreciiated the Premier service, particularly the folks who helped me Live (Phone calls and chats. Fully plan to use this again, and will recommend to others
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax helps I had several things impact my taxes and needed assistance. Turbo Tax Live helped and provided confidence that taxes were prepared correctly.
Date published: 2022-04-21
Rated 3 out of 5 by from Great for the simple stuff, but very inflexible I was really optimistic going in, and would say that 9/10 of the experience was seamless; however, that 1/10 really held me back. The online version of TurboTax doesn't allow for any sort of corrections or overrides, so when numbers didn't go where they were supposed to, there was no way for me to correct it. Connecting with an Expert about the issue had mixed results. The person I talked to over chat ended up telling me that I didn't need to fix the issue, which would have left a surprising amount of income unreported. That felt weird to me, so a couple days later I reached out to another Expert over the phone. They verified that I did in fact need to report the income, but seemed as baffled as I was at the online portal's inability to do so properly. My situation hadn't seemed complex enough to warrant buying the desktop version, and by the time I was told that's what I needed (in order to do manual overrides), it was too late. Hopefully the solution we landed on will work, but I'm not feeling confident about my returns.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 437
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AWESOME AND EASY TO USE I DID NOT INTERACT WITH THE TAX PRO. THE SYSTEM WAS EASY TO USE AND I FELT COMFORTABLE WITH THE ONLINE REVIEW AND CHECK.
Date published: 2022-04-21
Rated 5 out of 5 by from awesome very fast. user friendly. they make using this program super easy.
Date published: 2022-04-21
Rated 5 out of 5 by from fun and easy Very easy to use, I had no problems, Turbo Tax explained everything
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo tax is on point The TurboTax service works great easy to navigate and up to date with all the changes year to year.The problems are with the shady companies that are partnered with to do the other things associated with taxes. Example the turbo card has almost no customer service and a million complaints from people with no idea where or how to fix the problem. I had an issue with a double charge that was impossible to have been made in the first place. They did a so called investigation denied the charge. Then when I showed them there error on the account they changed the entire history page to reflect there false narrative. Then would not accept evidence from the bank that showed me being correct the entire time my 200 dollars is not a large amount but when stolen from thousands of people they came away with millions I’m sure. Since I am not a big stock holder or board member I don’t matter I just hope someone reads this and thinks twice before getting bent over a barrel the next time.
Date published: 2022-04-21
Rated 5 out of 5 by from Amazing and easy do it yourself steps!!! Very easy to follow step by step instructions and when a problem occured,I was notified and turbo tax helped me fix it.
Date published: 2022-04-21
Rated 5 out of 5 by from I had the best agent ever! I’ve been trying since 4:30pm to edit a AGI on my state form. FINALLY got someone who was patient, helpful & walked me through it. She even called me back when ee were disconnected. She is s A+++employee!
Date published: 2022-04-21
Rated 2 out of 5 by from Cannot change plans from previous year Automatically had me sign up for a plan that I did not need due to my previous year's tax return. Was not given the option of a free return.
Date published: 2022-04-21
Rated 5 out of 5 by from Hugely Appreciated, this year more than ever Hugely appreciiated the Premier service, particularly the folks who helped me Live (Phone calls and chats. Fully plan to use this again, and will recommend to others
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax helps I had several things impact my taxes and needed assistance. Turbo Tax Live helped and provided confidence that taxes were prepared correctly.
Date published: 2022-04-21
Rated 3 out of 5 by from Great for the simple stuff, but very inflexible I was really optimistic going in, and would say that 9/10 of the experience was seamless; however, that 1/10 really held me back. The online version of TurboTax doesn't allow for any sort of corrections or overrides, so when numbers didn't go where they were supposed to, there was no way for me to correct it. Connecting with an Expert about the issue had mixed results. The person I talked to over chat ended up telling me that I didn't need to fix the issue, which would have left a surprising amount of income unreported. That felt weird to me, so a couple days later I reached out to another Expert over the phone. They verified that I did in fact need to report the income, but seemed as baffled as I was at the online portal's inability to do so properly. My situation hadn't seemed complex enough to warrant buying the desktop version, and by the time I was told that's what I needed (in order to do manual overrides), it was too late. Hopefully the solution we landed on will work, but I'm not feeling confident about my returns.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 437