TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 5 out of 5 by from Worked well for me. Did have a helpful talk with turbo tax about a week ago.
Date published: 2022-10-18
Rated 3 out of 5 by from download issues 30 years with turbo tax 1st time I had issues with the download. and with the efile. ???? what is with all the added issues? just to efile.
Date published: 2022-10-18
Rated 1 out of 5 by from By time except my payment it was past deadline You you accepted my payment to be able to e-file at the last minute not giving me time to make the deadline. I was on the phone with two different agents all day over 12 hours trying to process my payment. Once payment went through then you had to do the final process of e-filing giving the last amount of information and how to do your direct deposit when all that could have been taken care of earlier and then the payment. Absolutely worst thing ever
Date published: 2022-10-18
Rated 3 out of 5 by from Complete Check-Out Details First The last steps, completing check-out, are tedious and time consuming. I recommend completing these steps first so taxes can be filed immediately after checking them. It took over 15 minutes to complete all of the steps involved, including payments for state E-File and audit protection.
Date published: 2022-10-18
Rated 5 out of 5 by from Very Easy to Use I've used this for the past few years and it is always so easy to use and very informative.
Date published: 2022-10-18
Rated 4 out of 5 by from Like the help with every question! It would be great if I didn’t have to file at all, but since I do… I appreciate TurboTax help and programs
Date published: 2022-10-18
Rated 3 out of 5 by from The State Fee Is Sneaky Even after getting in trouble, they're still using sneaky pricing tactics. What does "start for free" mean? You end up paying anyway, and the state fee isn't as apparent as the federal fee. Just be transparent upfront. You lose customer confidence with the sneaky wording.
Date published: 2022-10-18
Rated 1 out of 5 by from PAINFUL EXPERIENCE FAR FAR TO MANY CHECKS & BALANCE QUESTIONS JUST TO COMPLETE MY RETURN. RIDICULOUS
Date published: 2022-10-18
Rated 1 out of 5 by from Inconsistent internet access! 3 unsuccessful transmissions. Each time claim made I am not internet connected. This is the only user platform I am currently unable to access.
Date published: 2022-10-18
Rated 2 out of 5 by from 2 stars because it did the job but poor experience Because this software is stuck in the 1990s, you have to manually hit save to save your progress. So when it crashed because a document import failed, then I lost a considerable amount of work. Some views are non-functional. On the list of investments, it is very annoying that the list is not easily searchable and very very slow which is hard if you have a lot of entries there. The slowness makes it so you could click a button thinking you are in the previous view but it is actually clicking a button in the new view that just haven't rendered yet which can result in accidental data deletion or modification. Having said that, it did the job and I was able to file my taxes. No complaints on the core functionality of it being able to crunch numbers and file my taxes.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 43
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Worked well for me. Did have a helpful talk with turbo tax about a week ago.
Date published: 2022-10-18
Rated 3 out of 5 by from download issues 30 years with turbo tax 1st time I had issues with the download. and with the efile. ???? what is with all the added issues? just to efile.
Date published: 2022-10-18
Rated 1 out of 5 by from By time except my payment it was past deadline You you accepted my payment to be able to e-file at the last minute not giving me time to make the deadline. I was on the phone with two different agents all day over 12 hours trying to process my payment. Once payment went through then you had to do the final process of e-filing giving the last amount of information and how to do your direct deposit when all that could have been taken care of earlier and then the payment. Absolutely worst thing ever
Date published: 2022-10-18
Rated 3 out of 5 by from Complete Check-Out Details First The last steps, completing check-out, are tedious and time consuming. I recommend completing these steps first so taxes can be filed immediately after checking them. It took over 15 minutes to complete all of the steps involved, including payments for state E-File and audit protection.
Date published: 2022-10-18
Rated 5 out of 5 by from Very Easy to Use I've used this for the past few years and it is always so easy to use and very informative.
Date published: 2022-10-18
Rated 4 out of 5 by from Like the help with every question! It would be great if I didn’t have to file at all, but since I do… I appreciate TurboTax help and programs
Date published: 2022-10-18
Rated 3 out of 5 by from The State Fee Is Sneaky Even after getting in trouble, they're still using sneaky pricing tactics. What does "start for free" mean? You end up paying anyway, and the state fee isn't as apparent as the federal fee. Just be transparent upfront. You lose customer confidence with the sneaky wording.
Date published: 2022-10-18
Rated 1 out of 5 by from PAINFUL EXPERIENCE FAR FAR TO MANY CHECKS & BALANCE QUESTIONS JUST TO COMPLETE MY RETURN. RIDICULOUS
Date published: 2022-10-18
Rated 1 out of 5 by from Inconsistent internet access! 3 unsuccessful transmissions. Each time claim made I am not internet connected. This is the only user platform I am currently unable to access.
Date published: 2022-10-18
Rated 2 out of 5 by from 2 stars because it did the job but poor experience Because this software is stuck in the 1990s, you have to manually hit save to save your progress. So when it crashed because a document import failed, then I lost a considerable amount of work. Some views are non-functional. On the list of investments, it is very annoying that the list is not easily searchable and very very slow which is hard if you have a lot of entries there. The slowness makes it so you could click a button thinking you are in the previous view but it is actually clicking a button in the new view that just haven't rendered yet which can result in accidental data deletion or modification. Having said that, it did the job and I was able to file my taxes. No complaints on the core functionality of it being able to crunch numbers and file my taxes.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 43