TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Terrible Experience I had to complete my taxes twice because the platform kicked me out halfway through. Would actively recommend not using the service.
Date published: 2022-08-10
Rated 3 out of 5 by from Turbotax Overall the program seems to work. It is difficult to trace items when using tax form instructions. The update part of the program does not work. I had to re-install the program using cd several times to get the updates. Fortunately, the information is not lost when deleting the program to re-install.
Date published: 2022-08-10
Rated 5 out of 5 by from Turbo Tax was good! Kylee was great! She was VERY patient. I got all the help I needed.
Date published: 2022-08-10
Rated 5 out of 5 by from Turbo tax-Done If I had any kind of memory, it would have been easy.
Date published: 2022-08-10
Rated 5 out of 5 by from TurboTax was a huge help This was our first year filing as a business owner, and their program made filing easy. Really appreciated the live chat option.
Date published: 2022-08-10
Rated 5 out of 5 by from Fine Much superior to HR Block although their price is lower and they allow more than five federal efile. I am a retired CPA and I file for my family (15 returns) so I use Block for the easier returns.
Date published: 2022-08-10
Rated 5 out of 5 by from Great Product I've never filed my own taxes. This made it easy. I would use it again.
Date published: 2022-08-10
Rated 5 out of 5 by from Turbo tax is IT It was easy to use and I did not get confused - I will recommend it to friends
Date published: 2022-08-10
Rated 5 out of 5 by from Turbo Tax Is AWESOME using it 3 years now, comprehensive and FREE Great Product
Date published: 2022-08-10
Rated 2 out of 5 by from Turbotax 2021 was very difficult I had a horrible experience, the file was corrupted. The disc was corrupted and after 2 trips to Staples, I had to download rather than use the disc. I spent 3 days trying to get my 2020 return to transfer to the 2021 return and even Customer Tech Support could not get the files to open, neither forgotten password or security question would open to work. I had to input all the w2 information and all at least 3 different times because it would not save and kept getting corrupted. I am thoroughly disgusted.
Date published: 2022-08-09
All TurboTax® Offerings Reviews - Page 388
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible Experience I had to complete my taxes twice because the platform kicked me out halfway through. Would actively recommend not using the service.
Date published: 2022-08-10
Rated 3 out of 5 by from Turbotax Overall the program seems to work. It is difficult to trace items when using tax form instructions. The update part of the program does not work. I had to re-install the program using cd several times to get the updates. Fortunately, the information is not lost when deleting the program to re-install.
Date published: 2022-08-10
Rated 5 out of 5 by from Turbo Tax was good! Kylee was great! She was VERY patient. I got all the help I needed.
Date published: 2022-08-10
Rated 5 out of 5 by from Turbo tax-Done If I had any kind of memory, it would have been easy.
Date published: 2022-08-10
Rated 5 out of 5 by from TurboTax was a huge help This was our first year filing as a business owner, and their program made filing easy. Really appreciated the live chat option.
Date published: 2022-08-10
Rated 5 out of 5 by from Fine Much superior to HR Block although their price is lower and they allow more than five federal efile. I am a retired CPA and I file for my family (15 returns) so I use Block for the easier returns.
Date published: 2022-08-10
Rated 5 out of 5 by from Great Product I've never filed my own taxes. This made it easy. I would use it again.
Date published: 2022-08-10
Rated 5 out of 5 by from Turbo tax is IT It was easy to use and I did not get confused - I will recommend it to friends
Date published: 2022-08-10
Rated 5 out of 5 by from Turbo Tax Is AWESOME using it 3 years now, comprehensive and FREE Great Product
Date published: 2022-08-10
Rated 2 out of 5 by from Turbotax 2021 was very difficult I had a horrible experience, the file was corrupted. The disc was corrupted and after 2 trips to Staples, I had to download rather than use the disc. I spent 3 days trying to get my 2020 return to transfer to the 2021 return and even Customer Tech Support could not get the files to open, neither forgotten password or security question would open to work. I had to input all the w2 information and all at least 3 different times because it would not save and kept getting corrupted. I am thoroughly disgusted.
Date published: 2022-08-09
All TurboTax® Offerings Reviews - Page 388