TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TT IS HELPFUL ONLINE AND IN PERSON HELP, FOR 3 DIFFICULT PROBLEMS, SOLVED MY FILINGS.
Date published: 2022-08-16
Rated 5 out of 5 by from taxes made simple easy to use. instructions easy to follow. will use again
Date published: 2022-08-16
Rated 2 out of 5 by from Disappointing Received 2 letters from NYS tax department that 2013 and 2014 tax refund which was in my favor was recalculated to zero. When contacted a representative about this I was told they were unaware of this. What really bothered me was there was NO offer by the rep. to inquire and resolve this issue. Very sad.
Date published: 2022-08-16
Rated 5 out of 5 by from na It was nice and easy to use and the rep make sure everything was in tip top shape
Date published: 2022-08-16
Rated 5 out of 5 by from Great Experience I enjoy the care and personal service provided I would recommend this service to others.
Date published: 2022-08-16
Rated 4 out of 5 by from Excellent Turbo Tax Business Easy application that help individuals navigate thru all require documents and form required to file taxes. Could be much better if all the State tax forms were free and included.
Date published: 2022-08-16
Rated 5 out of 5 by from Absolute great Wonderful thankful for everything we appreciate your business & service
Date published: 2022-08-16
Rated 5 out of 5 by from FRANK IS AMAZING! I enjoyed every second of this experience, when it comes to filing (especially late) it’s something we all dread. This year was particularly hard since I had some new factors that played into filing that I didn’t understand. Frank went ABOVE and BEYOND to make sure I was submitting everything correctly and was on the right track. He was extremely knowledgeable about my circumstances and taught me many things along the way. Not only did he provide outstanding service, he was so kind and patient. I would love to work with Frank every year! Everyone deserves a Frank!!
Date published: 2022-08-16
Rated 4 out of 5 by from Turbo Tax is helpful but could be better The software definitely simplifies the tax filing process. Area for improvement: Figures in forms do not easily link to where the information was initially entered, making it more difficult to understand how numbers in forms were calculated or to change them. Some of the instructions are confusing or inadequate, particularly when dealing with less common issues such as rental property.
Date published: 2022-08-16
Rated 5 out of 5 by from Quick and Easy This was my first time filing myself after a divorce. Gabriella took over and all my worries went away. When we spoke on the phone she was knowledgeable and incredibly helpful.
Date published: 2022-08-16
All TurboTax® Offerings Reviews - Page 375
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TT IS HELPFUL ONLINE AND IN PERSON HELP, FOR 3 DIFFICULT PROBLEMS, SOLVED MY FILINGS.
Date published: 2022-08-16
Rated 5 out of 5 by from taxes made simple easy to use. instructions easy to follow. will use again
Date published: 2022-08-16
Rated 2 out of 5 by from Disappointing Received 2 letters from NYS tax department that 2013 and 2014 tax refund which was in my favor was recalculated to zero. When contacted a representative about this I was told they were unaware of this. What really bothered me was there was NO offer by the rep. to inquire and resolve this issue. Very sad.
Date published: 2022-08-16
Rated 5 out of 5 by from na It was nice and easy to use and the rep make sure everything was in tip top shape
Date published: 2022-08-16
Rated 5 out of 5 by from Great Experience I enjoy the care and personal service provided I would recommend this service to others.
Date published: 2022-08-16
Rated 4 out of 5 by from Excellent Turbo Tax Business Easy application that help individuals navigate thru all require documents and form required to file taxes. Could be much better if all the State tax forms were free and included.
Date published: 2022-08-16
Rated 5 out of 5 by from Absolute great Wonderful thankful for everything we appreciate your business & service
Date published: 2022-08-16
Rated 5 out of 5 by from FRANK IS AMAZING! I enjoyed every second of this experience, when it comes to filing (especially late) it’s something we all dread. This year was particularly hard since I had some new factors that played into filing that I didn’t understand. Frank went ABOVE and BEYOND to make sure I was submitting everything correctly and was on the right track. He was extremely knowledgeable about my circumstances and taught me many things along the way. Not only did he provide outstanding service, he was so kind and patient. I would love to work with Frank every year! Everyone deserves a Frank!!
Date published: 2022-08-16
Rated 4 out of 5 by from Turbo Tax is helpful but could be better The software definitely simplifies the tax filing process. Area for improvement: Figures in forms do not easily link to where the information was initially entered, making it more difficult to understand how numbers in forms were calculated or to change them. Some of the instructions are confusing or inadequate, particularly when dealing with less common issues such as rental property.
Date published: 2022-08-16
Rated 5 out of 5 by from Quick and Easy This was my first time filing myself after a divorce. Gabriella took over and all my worries went away. When we spoke on the phone she was knowledgeable and incredibly helpful.
Date published: 2022-08-16
All TurboTax® Offerings Reviews - Page 375