TURBOTAX CUSTOMER REVIEWS
TurboTax Premier Reviews
Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.
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Rated 5 out of 5 by
Misty1983 from
Easy and affordable
In the past I would get my taxes done elsewhere, and it would cost me $300 to $500. Then you have to wait in a waiting room and tell your name it’s called. But now with TurboTax, it’s extremely easy simplistic you look at your W-2 walk to you through step-by-step on how to do it there’s no way that you can mess them up! Way more comfortable doing it from home!
Date published: 2022-04-21
Rated 3 out of 5 by
lost in a loop from
Unable to get help with a simple problem
I have filed my return and need to submit an amended return. I am being sent in circles on the site and there is no way to get out.
Date published: 2022-04-21
Rated 4 out of 5 by
Fittipaldi1 from
Suggested Improvement
I have used TurboTax every year, and the TurboTax support people have always been great in clearing up my sticking points. One suggested change has to do with the answer format needed for some questions. It's often missing so I end up, for example, guessing as to whether a number should be spelled out (five) or annotated as a number (5).
Date published: 2022-04-21
Rated 5 out of 5 by
zack12233234 from
really helpful!
step by step idiot proof instructions i even used it to do 2 of my friends taxes
Date published: 2022-04-21
Rated 2 out of 5 by
YCamb from
Poor support for filers living outside the US
It is extremely frustrating that you will not accept credit or debit cards issued by US financial institutions if the billing address for the card is outside the US. General support and provisions for filers with a non-US residential address is generally poor.
Date published: 2022-04-21
Rated 5 out of 5 by
JJKJR from
Great
The experience was good. We followed the directions.
Date published: 2022-04-21
Rated 5 out of 5 by
282554R4 from
2021 TURBOTAX REVIEW
EASY TO USE. ASKS ALL REQUIRED QUESTIONS. RECOMEND TURBOTAX.
Date published: 2022-04-21
Rated 4 out of 5 by
Steverinox from
Turbo Tax is the best at a great price
Used it for years. Intuit produces high quality products that really do the job !
Date published: 2022-04-21
Rated 3 out of 5 by
Gary 808 from
Turbo Tax Problem with efile Federal Tax Return
Preparing my tax return was easy in Turbo Tax, but I was not able to file my federal return electronically. I Kept getting the error code IND-031-04. I followed the trouble shooting instructions from Turbo Tax, and still kept getting the same error code. Ended up filing the hard copy through US Mail.
Date published: 2022-04-21
Rated 2 out of 5 by
WillNotBeDeceivedAgain from
Disappointed
I initially ended up completing my taxes manually because of the time lost trying to understand the software and deal with the glitches. For example, I wasn't able to see the bottom of some pages because instead of using the scroll button I later realized I had to use the tab button. The social security statement is written on the "SSA-1099" or "1099," it is not a "1099-MISC" form. It wasn't listed under wages nor was I ever prompted to answer questions regarding it. Later, I was able to find the Social Security Benefit Statement by doing a search and added the information required. When I tried to save the tax files that were not e-filed the info wasn't clear and/or didn't work. I had to do a search for instructions on the topic. The option to save my files should have been much clearer and on the same page as the print option.
All TurboTax® Offerings Reviews - Page 356
Date published: 2022-04-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Misty1983 from
Easy and affordable
In the past I would get my taxes done elsewhere, and it would cost me $300 to $500. Then you have to wait in a waiting room and tell your name it’s called. But now with TurboTax, it’s extremely easy simplistic you look at your W-2 walk to you through step-by-step on how to do it there’s no way that you can mess them up! Way more comfortable doing it from home!
Date published: 2022-04-21
Rated 3 out of 5 by
lost in a loop from
Unable to get help with a simple problem
I have filed my return and need to submit an amended return. I am being sent in circles on the site and there is no way to get out.
Date published: 2022-04-21
Rated 4 out of 5 by
Fittipaldi1 from
Suggested Improvement
I have used TurboTax every year, and the TurboTax support people have always been great in clearing up my sticking points. One suggested change has to do with the answer format needed for some questions. It's often missing so I end up, for example, guessing as to whether a number should be spelled out (five) or annotated as a number (5).
Date published: 2022-04-21
Rated 5 out of 5 by
zack12233234 from
really helpful!
step by step idiot proof instructions i even used it to do 2 of my friends taxes
Date published: 2022-04-21
Rated 2 out of 5 by
YCamb from
Poor support for filers living outside the US
It is extremely frustrating that you will not accept credit or debit cards issued by US financial institutions if the billing address for the card is outside the US. General support and provisions for filers with a non-US residential address is generally poor.
Date published: 2022-04-21
Rated 5 out of 5 by
JJKJR from
Great
The experience was good. We followed the directions.
Date published: 2022-04-21
Rated 5 out of 5 by
282554R4 from
2021 TURBOTAX REVIEW
EASY TO USE. ASKS ALL REQUIRED QUESTIONS. RECOMEND TURBOTAX.
Date published: 2022-04-21
Rated 4 out of 5 by
Steverinox from
Turbo Tax is the best at a great price
Used it for years. Intuit produces high quality products that really do the job !
Date published: 2022-04-21
Rated 3 out of 5 by
Gary 808 from
Turbo Tax Problem with efile Federal Tax Return
Preparing my tax return was easy in Turbo Tax, but I was not able to file my federal return electronically. I Kept getting the error code IND-031-04. I followed the trouble shooting instructions from Turbo Tax, and still kept getting the same error code. Ended up filing the hard copy through US Mail.
Date published: 2022-04-21
Rated 2 out of 5 by
WillNotBeDeceivedAgain from
Disappointed
I initially ended up completing my taxes manually because of the time lost trying to understand the software and deal with the glitches. For example, I wasn't able to see the bottom of some pages because instead of using the scroll button I later realized I had to use the tab button. The social security statement is written on the "SSA-1099" or "1099," it is not a "1099-MISC" form. It wasn't listed under wages nor was I ever prompted to answer questions regarding it. Later, I was able to find the Social Security Benefit Statement by doing a search and added the information required. When I tried to save the tax files that were not e-filed the info wasn't clear and/or didn't work. I had to do a search for instructions on the topic. The option to save my files should have been much clearer and on the same page as the print option.
All TurboTax® Offerings Reviews - Page 356
Date published: 2022-04-21