TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Good Service JANET WAS EXTREMELY HEPLFUL & I ENJOYED HAVING HER AS MY EXPERT
Date published: 2022-09-21
Rated 1 out of 5 by from TurboTax failed to transmit electronics--failure! Turbotax gave me a failure to transmit every time I tried to e-file. I spent an hour on the phone with technical support. They gave up and instruction to print and mail. I had to print 78 pages for Federal and 101 pages for my state return. The biggest value of TT used to be the ability to e-file. What value is there now?
Date published: 2022-09-21
Rated 5 out of 5 by from Review Help Great experience, answered my questions. Would use again.
Date published: 2022-09-21
Rated 1 out of 5 by from Form 1041 mis-handles PPP loan forgiveness Longtime user. 2021 version when filing 1041 for a trust does not correctly handle pass-through PPP loan forgiveness. For incoming K-1, you have to omit the PPP code/amount and manually override tax-exempt income on 1041 page 3 line 1 to meet IRS requirement. There is no place to attached the required statement nor does the program output the pass-through PPP proceeds or its statement on the outgoing K-1 to beneficiary. TTax fixed this for 1065 and 1120-S (part of same TTax for Business software), but refused to do so for 1041. Very poor support, spent a lot of hours with them in circles.
Date published: 2022-09-21
Rated 5 out of 5 by from Good Gooddddddddddddddddddddddddddddddddddddddddddddddd
Date published: 2022-09-21
Rated 5 out of 5 by from Awesome Support During Difficult Time Karissa was especially helpful to me during Carol's stroke, her cancer diagnosis, her chemotherapy, and eventually her passing. Nice to have such a support team when things get tough.
Date published: 2022-09-21
Rated 2 out of 5 by from Not very helpful Filed extensions and made estimated tax payments from TurboTax...When I went to pay State tax, it didn't remember or ask if I made the estimated tax payment and would have double paid the entire amount. Also, K1 help is terrible.
Date published: 2022-09-21
Rated 5 out of 5 by from Life Saver Easy to use, Full of tips saved my life with the double check features
Date published: 2022-09-21
Rated 4 out of 5 by from Turbotax let me down Last year I paid for protection and Turbotax didn't fulfil the promise of protection that I paid for. I had to resolve the issue with the IRS on my own. Next time I will not allow Turbotax to neglect their obligation to me.
Date published: 2022-09-21
Rated 5 out of 5 by from Turbo Tax is so easy to use I have been using Turbo Tax for 25 years. I will not use any other Tax service
Date published: 2022-09-21
All TurboTax® Offerings Reviews - Page 310
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Service JANET WAS EXTREMELY HEPLFUL & I ENJOYED HAVING HER AS MY EXPERT
Date published: 2022-09-21
Rated 1 out of 5 by from TurboTax failed to transmit electronics--failure! Turbotax gave me a failure to transmit every time I tried to e-file. I spent an hour on the phone with technical support. They gave up and instruction to print and mail. I had to print 78 pages for Federal and 101 pages for my state return. The biggest value of TT used to be the ability to e-file. What value is there now?
Date published: 2022-09-21
Rated 5 out of 5 by from Review Help Great experience, answered my questions. Would use again.
Date published: 2022-09-21
Rated 1 out of 5 by from Form 1041 mis-handles PPP loan forgiveness Longtime user. 2021 version when filing 1041 for a trust does not correctly handle pass-through PPP loan forgiveness. For incoming K-1, you have to omit the PPP code/amount and manually override tax-exempt income on 1041 page 3 line 1 to meet IRS requirement. There is no place to attached the required statement nor does the program output the pass-through PPP proceeds or its statement on the outgoing K-1 to beneficiary. TTax fixed this for 1065 and 1120-S (part of same TTax for Business software), but refused to do so for 1041. Very poor support, spent a lot of hours with them in circles.
Date published: 2022-09-21
Rated 5 out of 5 by from Good Gooddddddddddddddddddddddddddddddddddddddddddddddd
Date published: 2022-09-21
Rated 5 out of 5 by from Awesome Support During Difficult Time Karissa was especially helpful to me during Carol's stroke, her cancer diagnosis, her chemotherapy, and eventually her passing. Nice to have such a support team when things get tough.
Date published: 2022-09-21
Rated 2 out of 5 by from Not very helpful Filed extensions and made estimated tax payments from TurboTax...When I went to pay State tax, it didn't remember or ask if I made the estimated tax payment and would have double paid the entire amount. Also, K1 help is terrible.
Date published: 2022-09-21
Rated 5 out of 5 by from Life Saver Easy to use, Full of tips saved my life with the double check features
Date published: 2022-09-21
Rated 4 out of 5 by from Turbotax let me down Last year I paid for protection and Turbotax didn't fulfil the promise of protection that I paid for. I had to resolve the issue with the IRS on my own. Next time I will not allow Turbotax to neglect their obligation to me.
Date published: 2022-09-21
Rated 5 out of 5 by from Turbo Tax is so easy to use I have been using Turbo Tax for 25 years. I will not use any other Tax service
Date published: 2022-09-21
All TurboTax® Offerings Reviews - Page 310