TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

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Rated 1 out of 5 by from tax return didnt file I thought I was finished when I paid your astronomical fee. I didn't find out I wasn't until July which made my taxes late by three months. This is the worst experience I have ever had.
Date published: 2023-07-18
Rated 5 out of 5 by from Jillian is awesome. I am very lucky to have gotten Jillian to help me with my taxes this year. She made me feel very comfortable throughout the whole process. Love her and thank you so much.
Date published: 2023-07-18
Rated 5 out of 5 by from Grear experience Easy and clear instructions. All my questions I can find the answers from its HELP.
Date published: 2023-07-18
Rated 4 out of 5 by from TurboTastic I like the interface because it is friendly, fun, and inspiring. I still wanted to pull my eyeballs from their sockets, but that was not TurboTax’s fault. There are some items that need clearer examples, such as maintaining a home and how your choice can affect the outcome.I know there are thousands of permutations, so perhaps a forum would help.
Date published: 2023-07-18
Rated 5 out of 5 by from Simple quick and easy I use the free turbo tax for the last three years and it's been a wonderful service.
Date published: 2023-07-18
Rated 2 out of 5 by from Didn't ask for information. Rejected my return. Multiple times I was rejected because Turbo Tax did not request information. Information such as PINs and a select form. Once rejected the "Fix" button did not take me where I needed to go.
Date published: 2023-07-18
Rated 4 out of 5 by from Confusing at the end Every year I mess up my taxes when you do the little screen shots for errors at the end of my taxes. This year I meant to make payments but when it asked me how much I am paying, I put in the full amount. After that, I could not find a way to fix it. I would also prefer at least one area where I can view my whole document, rather than only being able to go to small parts of it. Finally, I accidentally paid for the full version, even though I took the basic deduction because I did not see it was "pre-checked." I see this as an area of frustration, but will try to remember not to do that next year. Overall, this product helps me do my taxes every year and is mostly user friendly.
Date published: 2023-07-18
Rated 5 out of 5 by from easy efficient and delivers confidence. the lady Susan was excellent. resolved all my issues flawlessly.
Date published: 2023-07-18
Rated 5 out of 5 by from Catches errors, easy to use I had help of a friend, it was pretty simple after some clarification
Date published: 2023-07-18
Rated 4 out of 5 by from turbo tax it was good not to difficult would do it again good
Date published: 2023-07-18
All TurboTax® Offerings Reviews - Page 267
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from tax return didnt file I thought I was finished when I paid your astronomical fee. I didn't find out I wasn't until July which made my taxes late by three months. This is the worst experience I have ever had.
Date published: 2023-07-18
Rated 5 out of 5 by from Jillian is awesome. I am very lucky to have gotten Jillian to help me with my taxes this year. She made me feel very comfortable throughout the whole process. Love her and thank you so much.
Date published: 2023-07-18
Rated 5 out of 5 by from Grear experience Easy and clear instructions. All my questions I can find the answers from its HELP.
Date published: 2023-07-18
Rated 4 out of 5 by from TurboTastic I like the interface because it is friendly, fun, and inspiring. I still wanted to pull my eyeballs from their sockets, but that was not TurboTax’s fault. There are some items that need clearer examples, such as maintaining a home and how your choice can affect the outcome.I know there are thousands of permutations, so perhaps a forum would help.
Date published: 2023-07-18
Rated 5 out of 5 by from Simple quick and easy I use the free turbo tax for the last three years and it's been a wonderful service.
Date published: 2023-07-18
Rated 2 out of 5 by from Didn't ask for information. Rejected my return. Multiple times I was rejected because Turbo Tax did not request information. Information such as PINs and a select form. Once rejected the "Fix" button did not take me where I needed to go.
Date published: 2023-07-18
Rated 4 out of 5 by from Confusing at the end Every year I mess up my taxes when you do the little screen shots for errors at the end of my taxes. This year I meant to make payments but when it asked me how much I am paying, I put in the full amount. After that, I could not find a way to fix it. I would also prefer at least one area where I can view my whole document, rather than only being able to go to small parts of it. Finally, I accidentally paid for the full version, even though I took the basic deduction because I did not see it was "pre-checked." I see this as an area of frustration, but will try to remember not to do that next year. Overall, this product helps me do my taxes every year and is mostly user friendly.
Date published: 2023-07-18
Rated 5 out of 5 by from easy efficient and delivers confidence. the lady Susan was excellent. resolved all my issues flawlessly.
Date published: 2023-07-18
Rated 5 out of 5 by from Catches errors, easy to use I had help of a friend, it was pretty simple after some clarification
Date published: 2023-07-18
Rated 4 out of 5 by from turbo tax it was good not to difficult would do it again good
Date published: 2023-07-18
All TurboTax® Offerings Reviews - Page 267