TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 3 out of 5 by from Not Easy if you have to file in more than 1 state Paid for extra help, the First rep that called I spent almost an hour on the phone trying to explain to her that I needed help filing in 2 states. By the time she figured out how, we got part of the way through fixing it and got disconnected. I was furious. No call back, I called they said sorry no way to reconnect they’ll get me another rep. AFTER AN HOUR ON THE PHONE, RIDICULOUS. I scheduled another appt another day bc I was too frustrated to go through that again that day. The second rep was great. Very helpful, gasped the situation very easily and was done in 15 min.
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax is easy and helpful I love how TurboTax has live help that is efficient and effective. This company is definitely a 10/10. :)
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax is great Was fast and easy and inexpensive. Thank you TurboTax
Date published: 2022-04-28
Rated 2 out of 5 by from EXPENSIVE Gross income of $50k between two jobs, no extra deductions or credits... cost $147 to file.
Date published: 2022-04-28
Rated 5 out of 5 by from Been using for years now Smooth, efficient and accurate at a low cost Can’t beat it
Date published: 2022-04-28
Rated 5 out of 5 by from Your agent was awesome! i had an agent walk me through filing an amended return. i took extra steps because what we were looking for didnt show up online so we ha to go old-school pc program
Date published: 2022-04-28
Rated 4 out of 5 by from More work on my end then expected The service is new so I keep that in mind but was still a good deal of work on my end uploading documents which I don't see changing and if you are doing virtual should be expected when you are not able to just hand a file off by hand. With that I felt like my case changed hands a lot (3 times) after having a call to see what CPA was best fit for me which was confusing and after working with one for awhile then I had been handed off again because they didn't have a certification that was required for my case which I initially discussed, so was known. This lead to a little stress and having to file for extensions which frustrated me as it was not due to my poor planning. In the end I ended up with a great CPA who was a pleasure to work with.
Date published: 2022-04-28
Rated 5 out of 5 by from So Simple! so easy to use. Love it. Will never use anything else.
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax is great The TurboTax experience was easy enough for me to get through. Any questions I had were answered to my satisfaction.
Date published: 2022-04-28
Rated 5 out of 5 by from Much Easier than I Thought! I was worried about doing my own taxes this year. Fingers crossed that I entered everything correctly! This wasn't a painful process at all.
Date published: 2022-04-28
All TurboTax® Offerings Reviews - Page 257
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not Easy if you have to file in more than 1 state Paid for extra help, the First rep that called I spent almost an hour on the phone trying to explain to her that I needed help filing in 2 states. By the time she figured out how, we got part of the way through fixing it and got disconnected. I was furious. No call back, I called they said sorry no way to reconnect they’ll get me another rep. AFTER AN HOUR ON THE PHONE, RIDICULOUS. I scheduled another appt another day bc I was too frustrated to go through that again that day. The second rep was great. Very helpful, gasped the situation very easily and was done in 15 min.
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax is easy and helpful I love how TurboTax has live help that is efficient and effective. This company is definitely a 10/10. :)
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax is great Was fast and easy and inexpensive. Thank you TurboTax
Date published: 2022-04-28
Rated 2 out of 5 by from EXPENSIVE Gross income of $50k between two jobs, no extra deductions or credits... cost $147 to file.
Date published: 2022-04-28
Rated 5 out of 5 by from Been using for years now Smooth, efficient and accurate at a low cost Can’t beat it
Date published: 2022-04-28
Rated 5 out of 5 by from Your agent was awesome! i had an agent walk me through filing an amended return. i took extra steps because what we were looking for didnt show up online so we ha to go old-school pc program
Date published: 2022-04-28
Rated 4 out of 5 by from More work on my end then expected The service is new so I keep that in mind but was still a good deal of work on my end uploading documents which I don't see changing and if you are doing virtual should be expected when you are not able to just hand a file off by hand. With that I felt like my case changed hands a lot (3 times) after having a call to see what CPA was best fit for me which was confusing and after working with one for awhile then I had been handed off again because they didn't have a certification that was required for my case which I initially discussed, so was known. This lead to a little stress and having to file for extensions which frustrated me as it was not due to my poor planning. In the end I ended up with a great CPA who was a pleasure to work with.
Date published: 2022-04-28
Rated 5 out of 5 by from So Simple! so easy to use. Love it. Will never use anything else.
Date published: 2022-04-28
Rated 5 out of 5 by from TurboTax is great The TurboTax experience was easy enough for me to get through. Any questions I had were answered to my satisfaction.
Date published: 2022-04-28
Rated 5 out of 5 by from Much Easier than I Thought! I was worried about doing my own taxes this year. Fingers crossed that I entered everything correctly! This wasn't a painful process at all.
Date published: 2022-04-28
All TurboTax® Offerings Reviews - Page 257