TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Should be better by now There were several points where the program gave poor instructions requiring me to get live chat or phone help. The Turbotax experts had the same issues I did and it was difficult to resolve the issue. The program double counted by a large amount as a result and that had to be resolved and fixed. Specifically, I rented out my house part of the year, something that has become very common nowadays, but TBTX was very clumsy in handling it and in explaining what it was doing. Second, the program asks far too many questions that I have answered in past years that couldn't have changed, wasting a lot of time. Third, I had to re-enter the same information many times. That should be unnecessary. The point is to save me time and aggravation. Instead, the program goes through endless questions to "convince" me that no stone is being left unturned. It's just wasting time if I have answered the questions already either this year or in past years.
Date published: 2022-10-09
Rated 5 out of 5 by from The only way to get it done ! I've been using Turbo Tax Home Business for 10+ years, actually lost track (seems like forever). I have a small IT business, rentals, retirement & investments and also a credentialed teacher. It can't get much easier and error free.
Date published: 2022-10-09
Rated 4 out of 5 by from Turbotax is very good Live contact was well done. Katherine's directions were excellent: efficient and helpful immediately.
Date published: 2022-10-09
Rated 5 out of 5 by from Awesome Barbara is excellent. She has so much knowledge and patience
Date published: 2022-10-09
Rated 5 out of 5 by from Great It was great! Will do again if needed. It was helpful
Date published: 2022-10-09
Rated 4 out of 5 by from Turbo Tax is a very good tool I had problems trying to decide where to place the information on a w2 line 12a, b, c in the turbo tax form.
Date published: 2022-10-09
Rated 4 out of 5 by from K-1 Step-By-Step Edit Does not Clean Up Well It's not perfect but overall indispensable for Federal and State. Editing a Federal return K-1 and Georgia Retirement Exclusion resulted in need to override data.
Date published: 2022-10-09
Rated 5 out of 5 by from turbotax is very good software i like it because it is accurate and easy to use for doing filing federal income tax
Date published: 2022-10-09
Rated 5 out of 5 by from 2022 Tracy was amazing. Took away my anxiety and made this process so simple. Will be requesting her next year.
Date published: 2022-10-09
Rated 5 out of 5 by from My tax agent was amazing! My agent was awesome! She was responsive and explained everything
Date published: 2022-10-09
All TurboTax® Offerings Reviews - Page 231
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Should be better by now There were several points where the program gave poor instructions requiring me to get live chat or phone help. The Turbotax experts had the same issues I did and it was difficult to resolve the issue. The program double counted by a large amount as a result and that had to be resolved and fixed. Specifically, I rented out my house part of the year, something that has become very common nowadays, but TBTX was very clumsy in handling it and in explaining what it was doing. Second, the program asks far too many questions that I have answered in past years that couldn't have changed, wasting a lot of time. Third, I had to re-enter the same information many times. That should be unnecessary. The point is to save me time and aggravation. Instead, the program goes through endless questions to "convince" me that no stone is being left unturned. It's just wasting time if I have answered the questions already either this year or in past years.
Date published: 2022-10-09
Rated 5 out of 5 by from The only way to get it done ! I've been using Turbo Tax Home Business for 10+ years, actually lost track (seems like forever). I have a small IT business, rentals, retirement & investments and also a credentialed teacher. It can't get much easier and error free.
Date published: 2022-10-09
Rated 4 out of 5 by from Turbotax is very good Live contact was well done. Katherine's directions were excellent: efficient and helpful immediately.
Date published: 2022-10-09
Rated 5 out of 5 by from Awesome Barbara is excellent. She has so much knowledge and patience
Date published: 2022-10-09
Rated 5 out of 5 by from Great It was great! Will do again if needed. It was helpful
Date published: 2022-10-09
Rated 4 out of 5 by from Turbo Tax is a very good tool I had problems trying to decide where to place the information on a w2 line 12a, b, c in the turbo tax form.
Date published: 2022-10-09
Rated 4 out of 5 by from K-1 Step-By-Step Edit Does not Clean Up Well It's not perfect but overall indispensable for Federal and State. Editing a Federal return K-1 and Georgia Retirement Exclusion resulted in need to override data.
Date published: 2022-10-09
Rated 5 out of 5 by from turbotax is very good software i like it because it is accurate and easy to use for doing filing federal income tax
Date published: 2022-10-09
Rated 5 out of 5 by from 2022 Tracy was amazing. Took away my anxiety and made this process so simple. Will be requesting her next year.
Date published: 2022-10-09
Rated 5 out of 5 by from My tax agent was amazing! My agent was awesome! She was responsive and explained everything
Date published: 2022-10-09
All TurboTax® Offerings Reviews - Page 231