TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 5 out of 5 by from Very good service My tax filer kat was amazing and helpful and I was very happy she made it easy
Date published: 2022-10-10
Rated 5 out of 5 by from Full Service is Necessary! I was super nervous about needing to have such a complex return completed due to being both a W2 and a 1099. Barb made this process feel very navigable and she helped to alleviate my anxiety around it by being so knowledgeable.
Date published: 2022-10-10
Rated 5 out of 5 by from Turbo Tax a Great Help Overall, great experience given the complexity of the process. Some details where I have to answer questions about rather obscure issues are hard to process. Sometimes, it's hard to understand how the results are derived. Examples with K1, QBI, non-resident state,
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTax is awesome Great Chat Support. Love the support that is available.
Date published: 2022-10-10
Rated 3 out of 5 by from TT not upfront about E-Filing Fees I wanted to try E-Filing so I go through all the screens, Turbo Tax encouraged me that is common to select both Fed And State together for E-Filing. HOWEVER they did not inform me there is a FEE to E-File for state until the very end of all the numerous screens after I selected both. I'm not getting a State refund so I don't care how long it takes. TT should be upfront about any fees AHEAD of you having to click on more screens and find out later just before the actual E-Filing screen.
Date published: 2022-10-10
Rated 5 out of 5 by from Outstanding Service A Very Professional service! My tax preparing took her time to understand my complete situation and helped me to maximize my tax return!
Date published: 2022-10-10
Rated 1 out of 5 by from SLOW and TEDIOUS Intuit system very slow. Multiple layers of identity confirmation, and having to refer to previously stored Turbotax returns is hauntingly slow and inefficient. "Customer Service" hard to reach by phone. They prefer non-help from online.
Date published: 2022-10-10
Rated 5 out of 5 by from turbo tax is great! super easy i just did the basic self employed route but it was very helpful and easy without a turbo tax guide
Date published: 2022-10-10
Rated 5 out of 5 by from Ease of Use Ease to follow - instructions and tools - made a daunting task...manageable
Date published: 2022-10-10
Rated 5 out of 5 by from My Full Service Tax Expert was Exceptional! I had a few technology related challenges when trying to get connected to a tax expert (not a usual experience but it happens) and once I was connected to Karri, it was totally worth it. She was extremely knowledgeable and took the time to walk me through my detailed questions in the areas that I didn't immediately understand. I am so grateful for the assistance with this return and how to navigate for future returns. 10/10!
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 224
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very good service My tax filer kat was amazing and helpful and I was very happy she made it easy
Date published: 2022-10-10
Rated 5 out of 5 by from Full Service is Necessary! I was super nervous about needing to have such a complex return completed due to being both a W2 and a 1099. Barb made this process feel very navigable and she helped to alleviate my anxiety around it by being so knowledgeable.
Date published: 2022-10-10
Rated 5 out of 5 by from Turbo Tax a Great Help Overall, great experience given the complexity of the process. Some details where I have to answer questions about rather obscure issues are hard to process. Sometimes, it's hard to understand how the results are derived. Examples with K1, QBI, non-resident state,
Date published: 2022-10-10
Rated 5 out of 5 by from TurboTax is awesome Great Chat Support. Love the support that is available.
Date published: 2022-10-10
Rated 3 out of 5 by from TT not upfront about E-Filing Fees I wanted to try E-Filing so I go through all the screens, Turbo Tax encouraged me that is common to select both Fed And State together for E-Filing. HOWEVER they did not inform me there is a FEE to E-File for state until the very end of all the numerous screens after I selected both. I'm not getting a State refund so I don't care how long it takes. TT should be upfront about any fees AHEAD of you having to click on more screens and find out later just before the actual E-Filing screen.
Date published: 2022-10-10
Rated 5 out of 5 by from Outstanding Service A Very Professional service! My tax preparing took her time to understand my complete situation and helped me to maximize my tax return!
Date published: 2022-10-10
Rated 1 out of 5 by from SLOW and TEDIOUS Intuit system very slow. Multiple layers of identity confirmation, and having to refer to previously stored Turbotax returns is hauntingly slow and inefficient. "Customer Service" hard to reach by phone. They prefer non-help from online.
Date published: 2022-10-10
Rated 5 out of 5 by from turbo tax is great! super easy i just did the basic self employed route but it was very helpful and easy without a turbo tax guide
Date published: 2022-10-10
Rated 5 out of 5 by from Ease of Use Ease to follow - instructions and tools - made a daunting task...manageable
Date published: 2022-10-10
Rated 5 out of 5 by from My Full Service Tax Expert was Exceptional! I had a few technology related challenges when trying to get connected to a tax expert (not a usual experience but it happens) and once I was connected to Karri, it was totally worth it. She was extremely knowledgeable and took the time to walk me through my detailed questions in the areas that I didn't immediately understand. I am so grateful for the assistance with this return and how to navigate for future returns. 10/10!
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 224