TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax Awful I have used TT for years, but this year was the worst experience I have ever had. It all has to do with a reject code IND-031-04. I tried to submit my return several times but It was just rejected each time. I tried your 'chat' system but that was a complete flop. I could not get any of the chatees to tell me, explain to me, show me, or make any sense on why I received this reject code or worst yet, how to fix it. Here it is Oct. 28 and I missed the last date to e-file, so I am printing my return to mail it in. I still haven't fixed the AGI issue but at least I will comply with the extension date. I would fix it in a second if someone could tell me how to do it. I don't know what is going to happen from here on out, but i'm sure there will be penalties and fines that I will have to pay. When I get through here, I will be canceling my 2022 subscription. This is too bad, because there is a simple fix here. You need to have three tier help desk process. The first tier is this awful chat thing that you use, the second tier is a higher-level process, and the third tier you actually talk to a person (what a crazy idea). And you use an access code to move you from tier to tier.
Date published: 2022-10-29
Rated 1 out of 5 by from Input the Same thing over and over. Terrible Stop making me input the same bank number over and over
Date published: 2022-10-29
Rated 4 out of 5 by from Great need to explain why IRS disagreed w/refund Been using TurboTax for years. I do ours, inlaws and my daughters. This year IRS disagreed w/my daughters but no reason given and nothing in TurboTax to help us figure out what the problem was
Date published: 2022-10-29
Rated 1 out of 5 by from Not user friendly for amending I need to amend a return and it is extremely difficult. The online help doesn't match up with the screens and menu I am seeing. I will need to call customer support
Date published: 2022-10-29
Rated 5 out of 5 by from life saver! I can always find the answers to my tax questions!
Date published: 2022-10-29
Rated 5 out of 5 by from TurboTax is Awesome It was very easy to follow and maximized my returns
Date published: 2022-10-28
Rated 3 out of 5 by from You need to work on some things You need to extend the time until at least November 15th to be able to electronically file a return. Most professional tax return programs can be efiled after the deadline. Your deadline of Oct 17 created a big problem for me this year. Not happy!
Date published: 2022-10-28
Rated 1 out of 5 by from Turbo Tax review for 2021 Taxes I filed the tax forms on 3/30/2022 and waited for my refund that never came. The IRS phone system for "Where's my Refund" must be a fake because it says it's always too busy. I contacted Turbo Tax for help and they sent me info indicating they received my return and forwarded it to the IRS. However I didn't look closely at what they sent me and discovered they sent me my 2020 return info and not 2021. I sent my 2021 Turbo Tax return 3/30/2022. So I am assuming my 2021 return is lost and I reloaded it and sent it again 10/28/2022. We'll see what happens next.
Date published: 2022-10-28
Rated 5 out of 5 by from Turbo Tax positive Review I have used Turbo Tax for over 20 years and have never been disappointed. This program is user friendly, and the support staff is fantastic. Their support is effective, speedy, and accurate.
Date published: 2022-10-28
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL AND EASY TO USE. I LOVE THIS PRODUCT AND ITS EASY TO USE. THE HELP SECTIONS ARE GREAT.
Date published: 2022-10-28
All TurboTax® Offerings Reviews - Page 23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax Awful I have used TT for years, but this year was the worst experience I have ever had. It all has to do with a reject code IND-031-04. I tried to submit my return several times but It was just rejected each time. I tried your 'chat' system but that was a complete flop. I could not get any of the chatees to tell me, explain to me, show me, or make any sense on why I received this reject code or worst yet, how to fix it. Here it is Oct. 28 and I missed the last date to e-file, so I am printing my return to mail it in. I still haven't fixed the AGI issue but at least I will comply with the extension date. I would fix it in a second if someone could tell me how to do it. I don't know what is going to happen from here on out, but i'm sure there will be penalties and fines that I will have to pay. When I get through here, I will be canceling my 2022 subscription. This is too bad, because there is a simple fix here. You need to have three tier help desk process. The first tier is this awful chat thing that you use, the second tier is a higher-level process, and the third tier you actually talk to a person (what a crazy idea). And you use an access code to move you from tier to tier.
Date published: 2022-10-29
Rated 1 out of 5 by from Input the Same thing over and over. Terrible Stop making me input the same bank number over and over
Date published: 2022-10-29
Rated 4 out of 5 by from Great need to explain why IRS disagreed w/refund Been using TurboTax for years. I do ours, inlaws and my daughters. This year IRS disagreed w/my daughters but no reason given and nothing in TurboTax to help us figure out what the problem was
Date published: 2022-10-29
Rated 1 out of 5 by from Not user friendly for amending I need to amend a return and it is extremely difficult. The online help doesn't match up with the screens and menu I am seeing. I will need to call customer support
Date published: 2022-10-29
Rated 5 out of 5 by from life saver! I can always find the answers to my tax questions!
Date published: 2022-10-29
Rated 5 out of 5 by from TurboTax is Awesome It was very easy to follow and maximized my returns
Date published: 2022-10-28
Rated 3 out of 5 by from You need to work on some things You need to extend the time until at least November 15th to be able to electronically file a return. Most professional tax return programs can be efiled after the deadline. Your deadline of Oct 17 created a big problem for me this year. Not happy!
Date published: 2022-10-28
Rated 1 out of 5 by from Turbo Tax review for 2021 Taxes I filed the tax forms on 3/30/2022 and waited for my refund that never came. The IRS phone system for "Where's my Refund" must be a fake because it says it's always too busy. I contacted Turbo Tax for help and they sent me info indicating they received my return and forwarded it to the IRS. However I didn't look closely at what they sent me and discovered they sent me my 2020 return info and not 2021. I sent my 2021 Turbo Tax return 3/30/2022. So I am assuming my 2021 return is lost and I reloaded it and sent it again 10/28/2022. We'll see what happens next.
Date published: 2022-10-28
Rated 5 out of 5 by from Turbo Tax positive Review I have used Turbo Tax for over 20 years and have never been disappointed. This program is user friendly, and the support staff is fantastic. Their support is effective, speedy, and accurate.
Date published: 2022-10-28
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL AND EASY TO USE. I LOVE THIS PRODUCT AND ITS EASY TO USE. THE HELP SECTIONS ARE GREAT.
Date published: 2022-10-28
All TurboTax® Offerings Reviews - Page 23