TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 5 out of 5 by from Relief!!!! Overall, it was great! I started out doing everything myself, but as I progressed, I knew I needed help. So, I upgraded, and Turbo Tax Victoria walked and talked me through it. There had been some self-employment and land sale issues I wasn't prepared to tackle by myself. Thank you so much, Victoria!!
Date published: 2022-05-06
Rated 4 out of 5 by from Glitches but All's Well that Ends with Refund I have used Turbo Tax to do my own taxes for the last three years. This year, I had a more complex return and decided to use the full service. It was those commercials about the complicated tax returns that hooked me. At first, everything went great, I had a super nice preparer--but then something went haywire--I got a message, addressed to someone by another name, saying my return was being closed out. It was clearly a glitch, message sent to wrong person. I called and called, asking for my return to be reactivated. Nope, we can't I was told over and over (I was pretty sure this was not true.) Asked for supervisors three times was told one would call--still waiting for that. But I called one more time and got Martha, an expert preparer who actually listened and fixed the problem quickly. She even gave me a big discount to make up for the problem --and found an extra deduction that got me a bigger discount. So now I am glad I didn't give up and very pleased with the result. Hope Turbo Tax bosses shower Martha with a bonus--and hire more people like her.
Date published: 2022-05-06
Rated 5 out of 5 by from Awesome! Very fast, and easy! Great communication. I would highly recommend
Date published: 2022-05-06
Rated 5 out of 5 by from Great experience with this service! I am very satisfied with the help I received. I normally do my own taxes but this year was complicated. TurboTax provided the help I needed to feel more confident in filing this year. My tax expert Derek was especially spectacular to work with!
Date published: 2022-05-06
Rated 2 out of 5 by from Did not like Turbo Tax Live Too many people handed my taxes, my state did not get completed as requested and I had to file an extension
Date published: 2022-05-06
Rated 5 out of 5 by from Will judge when a get retuns Ok, I Really don't have much to say other than I was satisfied so far with there service.
Date published: 2022-05-06
Rated 5 out of 5 by from Excellent Very well done. Very pleasant and patient. Awesome very easy to work with. Very knowledgeable
Date published: 2022-05-06
Rated 5 out of 5 by from My tax expert was amazing My tax expert was amazing and I will keep saying it, She did a very good job and was able to make this a smooth process.
Date published: 2022-05-06
Rated 5 out of 5 by from Tammy is awesome Great service and response. I couldn't be happier with Tammy's expertise.
Date published: 2022-05-06
Rated 1 out of 5 by from Not worth the cost I did most of the work and had to wait weeks to get it done.
Date published: 2022-05-06
All TurboTax® Offerings Reviews - Page 193
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Relief!!!! Overall, it was great! I started out doing everything myself, but as I progressed, I knew I needed help. So, I upgraded, and Turbo Tax Victoria walked and talked me through it. There had been some self-employment and land sale issues I wasn't prepared to tackle by myself. Thank you so much, Victoria!!
Date published: 2022-05-06
Rated 4 out of 5 by from Glitches but All's Well that Ends with Refund I have used Turbo Tax to do my own taxes for the last three years. This year, I had a more complex return and decided to use the full service. It was those commercials about the complicated tax returns that hooked me. At first, everything went great, I had a super nice preparer--but then something went haywire--I got a message, addressed to someone by another name, saying my return was being closed out. It was clearly a glitch, message sent to wrong person. I called and called, asking for my return to be reactivated. Nope, we can't I was told over and over (I was pretty sure this was not true.) Asked for supervisors three times was told one would call--still waiting for that. But I called one more time and got Martha, an expert preparer who actually listened and fixed the problem quickly. She even gave me a big discount to make up for the problem --and found an extra deduction that got me a bigger discount. So now I am glad I didn't give up and very pleased with the result. Hope Turbo Tax bosses shower Martha with a bonus--and hire more people like her.
Date published: 2022-05-06
Rated 5 out of 5 by from Awesome! Very fast, and easy! Great communication. I would highly recommend
Date published: 2022-05-06
Rated 5 out of 5 by from Great experience with this service! I am very satisfied with the help I received. I normally do my own taxes but this year was complicated. TurboTax provided the help I needed to feel more confident in filing this year. My tax expert Derek was especially spectacular to work with!
Date published: 2022-05-06
Rated 2 out of 5 by from Did not like Turbo Tax Live Too many people handed my taxes, my state did not get completed as requested and I had to file an extension
Date published: 2022-05-06
Rated 5 out of 5 by from Will judge when a get retuns Ok, I Really don't have much to say other than I was satisfied so far with there service.
Date published: 2022-05-06
Rated 5 out of 5 by from Excellent Very well done. Very pleasant and patient. Awesome very easy to work with. Very knowledgeable
Date published: 2022-05-06
Rated 5 out of 5 by from My tax expert was amazing My tax expert was amazing and I will keep saying it, She did a very good job and was able to make this a smooth process.
Date published: 2022-05-06
Rated 5 out of 5 by from Tammy is awesome Great service and response. I couldn't be happier with Tammy's expertise.
Date published: 2022-05-06
Rated 1 out of 5 by from Not worth the cost I did most of the work and had to wait weeks to get it done.
Date published: 2022-05-06
All TurboTax® Offerings Reviews - Page 193