TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax doesn't import prior year tax file figure Really difficult this year. Wasn't easy finding prior year's figures and where to input on this return. Had net loss, but still had to pay nearly 4,000 for 2021 taxes. Don't understand this at all.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is the best I have used TurboTax for years. What a life saver. I am in charge of my return and I file the returns for my family. It's easy, convenient and you can get help when you need it.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is Awesome I find TurboTax easy to use and the ask the professionals has always been helpful when needed on the rare occasion. We've been using it for all our Business and Personal Tax needs for over twelve yrs.
Date published: 2022-10-14
Rated 4 out of 5 by from TurboTax has bugs with the new 2021 Schedule K-3 We've used TurboTax for many years and usually software bugs are fixed in updates, and doesn't hinder the e-filing process. However, the 2021 tax return software was different. We were instructed by a few limited partnerships we invested in to use the new Schedule K-3 for 2021 tax returns. This is for reporting foreign income and expenses, and our partnerships are domestic ones without these foreign amounts to report (no foreign income, no foreign interest, no foreign expenses). However, after going thru the schedule K-3 and entering bunch of zeros, the review flagged them as errors. Ignoring these false "errors" (there is no way to get rid of them) prevented us from e-filing our tax returns (when we click "transmit to file" at the end of it, it brought us back to these "errors" to get us to update/fix them). We replaced the previous 0 by a new 0, the error remained and we were unable to e-file both our federal and state returns. We were stuck in this loop and wasted a lot of time. We finally had to print the returns and mail them thru USPS. This is a problem reported/posted online back in Feb./March 2022 and still not fixed today (10/14/22). Now we need to contact the credit card company to get the charge of e-filing our state return back (TurboTax asked for the payment info before the final "transmit to file" failed to go thru).
Date published: 2022-10-14
Rated 5 out of 5 by from User Friendly I was really nervous to do our taxes . I had all of our data; so all I had to do was ask questions and enter our data! I feel way better about filing our taxes now :)
Date published: 2022-10-14
Rated 5 out of 5 by from Very Helpful Very grateful for the help in a very complicated situation.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is Exceptionally Great! I Love it! TurboTax is always a learning experience for me, even though I have been using TurboTax for over 20 + years. I don't need to review yearly IRS website changes, etc because I know & Trust TurboTax keeps up with IRS. This software is Amazing, I remember back in the days when I had to do my income tax and family's manually, to include rental property, nonprofit, and IRA's etc. We deal with Outstanding Customer service that's always there for us.
Date published: 2022-10-14
Rated 5 out of 5 by from Great Customer Service I was greatly appreciative of Mary's customer service.
Date published: 2022-10-14
Rated 5 out of 5 by from Will use TurboTax in the future because it is best Have used and will continue using TurboTax. because I think it's the best
Date published: 2022-10-14
Rated 4 out of 5 by from Turbo tax is very good. All went well until traffic slowed all. Will be awesome when I file earlier
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 167
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax doesn't import prior year tax file figure Really difficult this year. Wasn't easy finding prior year's figures and where to input on this return. Had net loss, but still had to pay nearly 4,000 for 2021 taxes. Don't understand this at all.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is the best I have used TurboTax for years. What a life saver. I am in charge of my return and I file the returns for my family. It's easy, convenient and you can get help when you need it.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is Awesome I find TurboTax easy to use and the ask the professionals has always been helpful when needed on the rare occasion. We've been using it for all our Business and Personal Tax needs for over twelve yrs.
Date published: 2022-10-14
Rated 4 out of 5 by from TurboTax has bugs with the new 2021 Schedule K-3 We've used TurboTax for many years and usually software bugs are fixed in updates, and doesn't hinder the e-filing process. However, the 2021 tax return software was different. We were instructed by a few limited partnerships we invested in to use the new Schedule K-3 for 2021 tax returns. This is for reporting foreign income and expenses, and our partnerships are domestic ones without these foreign amounts to report (no foreign income, no foreign interest, no foreign expenses). However, after going thru the schedule K-3 and entering bunch of zeros, the review flagged them as errors. Ignoring these false "errors" (there is no way to get rid of them) prevented us from e-filing our tax returns (when we click "transmit to file" at the end of it, it brought us back to these "errors" to get us to update/fix them). We replaced the previous 0 by a new 0, the error remained and we were unable to e-file both our federal and state returns. We were stuck in this loop and wasted a lot of time. We finally had to print the returns and mail them thru USPS. This is a problem reported/posted online back in Feb./March 2022 and still not fixed today (10/14/22). Now we need to contact the credit card company to get the charge of e-filing our state return back (TurboTax asked for the payment info before the final "transmit to file" failed to go thru).
Date published: 2022-10-14
Rated 5 out of 5 by from User Friendly I was really nervous to do our taxes . I had all of our data; so all I had to do was ask questions and enter our data! I feel way better about filing our taxes now :)
Date published: 2022-10-14
Rated 5 out of 5 by from Very Helpful Very grateful for the help in a very complicated situation.
Date published: 2022-10-14
Rated 5 out of 5 by from TurboTax is Exceptionally Great! I Love it! TurboTax is always a learning experience for me, even though I have been using TurboTax for over 20 + years. I don't need to review yearly IRS website changes, etc because I know & Trust TurboTax keeps up with IRS. This software is Amazing, I remember back in the days when I had to do my income tax and family's manually, to include rental property, nonprofit, and IRA's etc. We deal with Outstanding Customer service that's always there for us.
Date published: 2022-10-14
Rated 5 out of 5 by from Great Customer Service I was greatly appreciative of Mary's customer service.
Date published: 2022-10-14
Rated 5 out of 5 by from Will use TurboTax in the future because it is best Have used and will continue using TurboTax. because I think it's the best
Date published: 2022-10-14
Rated 4 out of 5 by from Turbo tax is very good. All went well until traffic slowed all. Will be awesome when I file earlier
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 167