TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax was so easy!!!! Very easy steps to follow and computer friendly. Will use again
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is quick and easy! Love it! TurboTax was very self explanatory and descriptive in parts that you may question yourself on. Very easy process. Glad I used it.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Live Premier is pricey but a great tool I engaged with a Turbo Tax Financial Expert, Kyra. I used the Live Chat option and was able to connect with her quickly. I used the "call back" option and only had to wait less than 1 minute. Great feature! I like how detailed the tool is and how it gives you options and descriptions to help you. Worth the money!
Date published: 2021-05-12
Rated 5 out of 5 by from quick! TurboTax is super easy and quick. It doesn't stress me out and guides you through everything you need.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax makes things so easy. I have been using TurboTax for over 20 years. It is a huge timesaver to be able to automatically carry information over from year to year.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is the best I use Turbo Tax every year, so easy to use, love it!
Date published: 2021-05-12
Rated 2 out of 5 by from Please support Chromebook in For 2021 TurboTax is fine for what it is but I'd prefer to use a Web Based version on a Chromebook.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is awesome Turbotax is an amazing product. I know a little about taxes, but Turbotax makes it easy for anyone and everyone to file their own taxes.
Date published: 2021-05-12
Rated 2 out of 5 by from I wouldn't recommend this product I used Turbo Tax because it was advertised as being free for military personnel. Once I began using the product, it was seemingly easy to use; however, I noticed my NJ taxes were extremely high for a return. I reached out to a representative who understood my concern and realized that because I was located in Germany for the past three years but identified NJ as my home of record, I may have been considered as a Non Resident based on NJ tax laws. She stated she was unsure but would contact a CPA and get back to me. A week passed and she never returned my call nor did I hear from a CPA. I upgraded to the Turbo Tax Live for $80 just to receive assistance and intended to use it up until 3 May so it would be free. I had to call back since no one returned my call and the next representative and CPA I spoke to seemed helpful but the information she mentioned she would email me, I never received. At this point, it was after 3 May and I realized I would have to pay for this program because no one was being helpful. I tried to call back one last time to see if someone could help me and I explained that the last CPA stated I would have to file a 1040 NR for NJ based on the NJ tax laws that she read. She was supposed to send me a link that would take me straight to the page in Turbo Tax but she never emailed me. This new representative stated that I needed to sign up for Sprintax and file my 1040 NR via that program. I explained to her that I was military and none of the options on Sprintax applied. She provided me with the link to Sprintax again and general information on filing taxes as a military member. None of the representatives were helpful with my situation. This is unfortunate because this program is advertised as free for military personnel so I thought it would be military friendly and understand the many different situations that pertain to military personnel. I would like to request a refund for the product because it was not helpful in my situation and I ended up googling situations in order to figure it out.
Date published: 2021-05-12
Rated 1 out of 5 by from Not worth the money The charitable contribution section and the K-1 section are poorly designed. Getting turbotax to take the updates in the review and filing portion of the program took longer than the return itself. I have used TurboTax for the last 10+ years. The 2020 year will be my last.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1607
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax was so easy!!!! Very easy steps to follow and computer friendly. Will use again
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is quick and easy! Love it! TurboTax was very self explanatory and descriptive in parts that you may question yourself on. Very easy process. Glad I used it.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Live Premier is pricey but a great tool I engaged with a Turbo Tax Financial Expert, Kyra. I used the Live Chat option and was able to connect with her quickly. I used the "call back" option and only had to wait less than 1 minute. Great feature! I like how detailed the tool is and how it gives you options and descriptions to help you. Worth the money!
Date published: 2021-05-12
Rated 5 out of 5 by from quick! TurboTax is super easy and quick. It doesn't stress me out and guides you through everything you need.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax makes things so easy. I have been using TurboTax for over 20 years. It is a huge timesaver to be able to automatically carry information over from year to year.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is the best I use Turbo Tax every year, so easy to use, love it!
Date published: 2021-05-12
Rated 2 out of 5 by from Please support Chromebook in For 2021 TurboTax is fine for what it is but I'd prefer to use a Web Based version on a Chromebook.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is awesome Turbotax is an amazing product. I know a little about taxes, but Turbotax makes it easy for anyone and everyone to file their own taxes.
Date published: 2021-05-12
Rated 2 out of 5 by from I wouldn't recommend this product I used Turbo Tax because it was advertised as being free for military personnel. Once I began using the product, it was seemingly easy to use; however, I noticed my NJ taxes were extremely high for a return. I reached out to a representative who understood my concern and realized that because I was located in Germany for the past three years but identified NJ as my home of record, I may have been considered as a Non Resident based on NJ tax laws. She stated she was unsure but would contact a CPA and get back to me. A week passed and she never returned my call nor did I hear from a CPA. I upgraded to the Turbo Tax Live for $80 just to receive assistance and intended to use it up until 3 May so it would be free. I had to call back since no one returned my call and the next representative and CPA I spoke to seemed helpful but the information she mentioned she would email me, I never received. At this point, it was after 3 May and I realized I would have to pay for this program because no one was being helpful. I tried to call back one last time to see if someone could help me and I explained that the last CPA stated I would have to file a 1040 NR for NJ based on the NJ tax laws that she read. She was supposed to send me a link that would take me straight to the page in Turbo Tax but she never emailed me. This new representative stated that I needed to sign up for Sprintax and file my 1040 NR via that program. I explained to her that I was military and none of the options on Sprintax applied. She provided me with the link to Sprintax again and general information on filing taxes as a military member. None of the representatives were helpful with my situation. This is unfortunate because this program is advertised as free for military personnel so I thought it would be military friendly and understand the many different situations that pertain to military personnel. I would like to request a refund for the product because it was not helpful in my situation and I ended up googling situations in order to figure it out.
Date published: 2021-05-12
Rated 1 out of 5 by from Not worth the money The charitable contribution section and the K-1 section are poorly designed. Getting turbotax to take the updates in the review and filing portion of the program took longer than the return itself. I have used TurboTax for the last 10+ years. The 2020 year will be my last.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1607