TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Not so good. There were certain areas that were not clear to me at all.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Easy to Use step by step directions offers assistance questions are easy to comprehend
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is great. Great assistance. Great reviews and suggestions. wonderfully easy, Every. year. I love the guidance provided. Everything done is explained in an easy-to-understand language.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax made filing my taxes easy Thought the process was simple and easy to follow. It made filing my taxes easy.
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is good I've used TurboTax for years. Love it. This year loved it less. I found the instructions for the Net Investment Income Tax (especially Part II Investment Expenses Allocable) were a struggle and required more than a little referencing of IRS guidelines. And I have no idea how TurboTax arrived at the figure it did for the allocable portion of the State, local, and foreign income taxes (took me a while to figure out the number was meaningless for my personal return). Ditto the instructions for listing multiple business entities in order to separately capture business income versus rental income and accounting for the Qualified Business Income Deduction.
Date published: 2022-04-17
Rated 5 out of 5 by from Great Using for years and it has been great. Have never had any problems
Date published: 2022-04-17
Rated 5 out of 5 by from Free and Easy! Website was easy to use and got my taxes done quickly.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax was awesome! It was very easy to use! Will use it again next year.
Date published: 2022-04-17
Rated 1 out of 5 by from the f3ck is this 3 times it has gotten rejected just waiting on the 4th and it cost waaaaaaay to much to file
Date published: 2022-04-17
Rated 3 out of 5 by from TurboTax Live was OK, frustrating at times Getting started was a breeze. TurboTax matched me with a qualified tax professional that gave me confidence that my filing would be accurate. My reason for using "Live" was to speak with a professional who could explain to me details about how certain first-time life events or actions (eg. moving from one state to another, selling assets for capital gains, etc.) affected me in the last year. Unfortunately, though this may have been more due to TurboTax's policies than my matched professional's willingness, I didn't get as much clarity as I would have liked to. While disappointing, I do not think that warrants a "3" in a review. However, my experience getting kicked out of "Live" does. On March 30th I received an email from TurboTax that I must submit all outstanding documentation by April 3rd (a Sunday). I met the April 3rd deadline. I spoke with my tax professional on April 4th and they confirmed no documentation was outstanding. I received an email "Your expert has started working on your tax return" on the morning of April 5th. On the afternoon of April 5th I received an email "We've closed your Full Service experience" to my surprise, confusion, and frustration. Customer support after hearing my situation went above and beyond to resolve my situation but the system itself made it difficult. It took about 3 hours in total to enable my tax professional to continue working on the return he had started for me. I had to file for an extension, start the process from the beginning, and have my newly assigned tax professional swapped for my original one via a manual process that seemed outside of the standard playbook (thank you customer support team!). After getting my tax professional back he communicated that he didn't know what happened, was glad to have me back, and some information he originally had was missing. However, we were back on track and it was smooth sailing from there. 3/5, probably wouldn't use TurboTax Live again. Would not recommend "Live" to a friend since I didn't learn anything more than I would have by simply filing myself and including all the back and forth with support I think I spent more time this year working on my taxes than I would have otherwise.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1603
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not so good. There were certain areas that were not clear to me at all.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Easy to Use step by step directions offers assistance questions are easy to comprehend
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is great. Great assistance. Great reviews and suggestions. wonderfully easy, Every. year. I love the guidance provided. Everything done is explained in an easy-to-understand language.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax made filing my taxes easy Thought the process was simple and easy to follow. It made filing my taxes easy.
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is good I've used TurboTax for years. Love it. This year loved it less. I found the instructions for the Net Investment Income Tax (especially Part II Investment Expenses Allocable) were a struggle and required more than a little referencing of IRS guidelines. And I have no idea how TurboTax arrived at the figure it did for the allocable portion of the State, local, and foreign income taxes (took me a while to figure out the number was meaningless for my personal return). Ditto the instructions for listing multiple business entities in order to separately capture business income versus rental income and accounting for the Qualified Business Income Deduction.
Date published: 2022-04-17
Rated 5 out of 5 by from Great Using for years and it has been great. Have never had any problems
Date published: 2022-04-17
Rated 5 out of 5 by from Free and Easy! Website was easy to use and got my taxes done quickly.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax was awesome! It was very easy to use! Will use it again next year.
Date published: 2022-04-17
Rated 1 out of 5 by from the f3ck is this 3 times it has gotten rejected just waiting on the 4th and it cost waaaaaaay to much to file
Date published: 2022-04-17
Rated 3 out of 5 by from TurboTax Live was OK, frustrating at times Getting started was a breeze. TurboTax matched me with a qualified tax professional that gave me confidence that my filing would be accurate. My reason for using "Live" was to speak with a professional who could explain to me details about how certain first-time life events or actions (eg. moving from one state to another, selling assets for capital gains, etc.) affected me in the last year. Unfortunately, though this may have been more due to TurboTax's policies than my matched professional's willingness, I didn't get as much clarity as I would have liked to. While disappointing, I do not think that warrants a "3" in a review. However, my experience getting kicked out of "Live" does. On March 30th I received an email from TurboTax that I must submit all outstanding documentation by April 3rd (a Sunday). I met the April 3rd deadline. I spoke with my tax professional on April 4th and they confirmed no documentation was outstanding. I received an email "Your expert has started working on your tax return" on the morning of April 5th. On the afternoon of April 5th I received an email "We've closed your Full Service experience" to my surprise, confusion, and frustration. Customer support after hearing my situation went above and beyond to resolve my situation but the system itself made it difficult. It took about 3 hours in total to enable my tax professional to continue working on the return he had started for me. I had to file for an extension, start the process from the beginning, and have my newly assigned tax professional swapped for my original one via a manual process that seemed outside of the standard playbook (thank you customer support team!). After getting my tax professional back he communicated that he didn't know what happened, was glad to have me back, and some information he originally had was missing. However, we were back on track and it was smooth sailing from there. 3/5, probably wouldn't use TurboTax Live again. Would not recommend "Live" to a friend since I didn't learn anything more than I would have by simply filing myself and including all the back and forth with support I think I spent more time this year working on my taxes than I would have otherwise.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1603