TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 5 out of 5 by from Awesom Takes the worry out of filing my returns and a time saver
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax is not awesome I have used Turbo Tax for years, and if there's nothing too complicated, it's great. But this is the second time that I've had problems and I will not be using it again. The first problem was when I had a household employee. Turbo Tax got it right at the federal level, but did not give much help at the State level, and that part got messed up. So this year, I decide to go with with the Full Service Deluxe. I no longer have the household employee, but I and my partner both took money out of retirement accounts to get through COVID, under the understanding that we each could take out up to $100k without penalty - just the usual additional taxable income. Our tax "expert" told us that we were paying a 10% penalty on the combined amount over $100k. We thought this was wrong and spent time looking it up, and confirmed that we should not pay the 10% penalty, and when we told our "expert" what we had found, they said that the forms were filled out correctly, and the amount that we owed was actually due to the usual tax. So, we did not get the time savings we were looking for, and I have no way to double check what was actually prepared before filing it, unless I do it myself or take it to someone else.
Date published: 2021-05-10
Rated 4 out of 5 by from Very good software program The software was easy to use. Wish did not have have to pay extra for e-filing of state taxes.
Date published: 2021-05-10
Rated 5 out of 5 by from Quick and Easy Five years running that I've used TurboTax. It doesn't get any easier. Great product! See ya next year.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Is Simple Turbo tax helps you every step of the way. It explains everything you need to know to help you file the most accurate and complete claim.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Review The software worked well and I did not engage a Turbo Tax expert.
Date published: 2021-05-10
Rated 4 out of 5 by from turbotax does the job turbotax got my taxes filed. nothing amazing, but it did the job
Date published: 2021-05-10
Rated 5 out of 5 by from Very easy to use. I'm using a MacBook and I have one annoyance--it would be most helpful if the up and down arrows work. It's something I should know but don't, but I have a devil of a time with the slider.
Date published: 2021-05-10
Rated 4 out of 5 by from Relatively easy I struggled with where to put 1099R info. I called Tax Expert Marian who was very helpful
Date published: 2021-05-10
Rated 4 out of 5 by from info chnage at checkout It was very easy and my tax representative was very helpful. I had difficulties changing my account info in the checkout out stage and she was supposed to close my case but took time to call me and walk me through it. the problem was i was on my phone attempting to change it and all the links and help you offer do not address what to do in the checkout stage or that i needed to do it from my computer and not the phone.Candice was a big help and besides the minor problem i really enjoyed using the app.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1577
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesom Takes the worry out of filing my returns and a time saver
Date published: 2021-05-10
Rated 2 out of 5 by from TurboTax is not awesome I have used Turbo Tax for years, and if there's nothing too complicated, it's great. But this is the second time that I've had problems and I will not be using it again. The first problem was when I had a household employee. Turbo Tax got it right at the federal level, but did not give much help at the State level, and that part got messed up. So this year, I decide to go with with the Full Service Deluxe. I no longer have the household employee, but I and my partner both took money out of retirement accounts to get through COVID, under the understanding that we each could take out up to $100k without penalty - just the usual additional taxable income. Our tax "expert" told us that we were paying a 10% penalty on the combined amount over $100k. We thought this was wrong and spent time looking it up, and confirmed that we should not pay the 10% penalty, and when we told our "expert" what we had found, they said that the forms were filled out correctly, and the amount that we owed was actually due to the usual tax. So, we did not get the time savings we were looking for, and I have no way to double check what was actually prepared before filing it, unless I do it myself or take it to someone else.
Date published: 2021-05-10
Rated 4 out of 5 by from Very good software program The software was easy to use. Wish did not have have to pay extra for e-filing of state taxes.
Date published: 2021-05-10
Rated 5 out of 5 by from Quick and Easy Five years running that I've used TurboTax. It doesn't get any easier. Great product! See ya next year.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Is Simple Turbo tax helps you every step of the way. It explains everything you need to know to help you file the most accurate and complete claim.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Review The software worked well and I did not engage a Turbo Tax expert.
Date published: 2021-05-10
Rated 4 out of 5 by from turbotax does the job turbotax got my taxes filed. nothing amazing, but it did the job
Date published: 2021-05-10
Rated 5 out of 5 by from Very easy to use. I'm using a MacBook and I have one annoyance--it would be most helpful if the up and down arrows work. It's something I should know but don't, but I have a devil of a time with the slider.
Date published: 2021-05-10
Rated 4 out of 5 by from Relatively easy I struggled with where to put 1099R info. I called Tax Expert Marian who was very helpful
Date published: 2021-05-10
Rated 4 out of 5 by from info chnage at checkout It was very easy and my tax representative was very helpful. I had difficulties changing my account info in the checkout out stage and she was supposed to close my case but took time to call me and walk me through it. the problem was i was on my phone attempting to change it and all the links and help you offer do not address what to do in the checkout stage or that i needed to do it from my computer and not the phone.Candice was a big help and besides the minor problem i really enjoyed using the app.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1577