TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 5 out of 5 by from great stuff Great, complete, easy to follow and I like that past year info is transferred automatically
Date published: 2022-10-15
Rated 2 out of 5 by from E-file of State diffcult Tried multiple times to e-file one State, without success. It should have been free, but it would not even accept several of my valid credit cards for $25. I decided to file Federal only, and will struggle with State later.
Date published: 2022-10-15
Rated 5 out of 5 by from I find doing my taxes with turbo is a breeze Love doing my taxes on this site; have been with them 8 years I’m told
Date published: 2022-10-15
Rated 3 out of 5 by from Every Prior year tax software inaccessible. The software needs improvements. It is almost impossible to load past year's tax returns. I have to Uninstall and reinstall every time I need access to my past returns. Frustrating. Please fix this.
Date published: 2022-10-15
Rated 1 out of 5 by from Connecting to Quickbooks Online Was a Nightmare I'm a new business owner who recently adopted Quickbooks online for bookkeeping. That software is great, and I've also enjoyed TurboTax personal in the past as well. Unfortunately TurboTax for business is far far far below the bar. I expected to be able to simply connect my Quickbooks Online right into TurboTax and have it 99% completed. Instead it took me hours of reading through FAQs and guides, downloading various versions of Quickbooks Desktop (not available on Mac btw), Conversion tools, manually typing in links, having the converter throw errors with no explanation, having the version of Quickbooks I downloaded (2023) not be compatible with TurboTax 2021, having to spend an hour being bounced around tech support calls, finally getting the right version of Quickbooks desktop installed, getting more errors, and finally, after just trying over and over again, was able to get it to connect the data to TurboTax. WHAT THE HECK. These products are all made by the same company, the experience of connecting them is horrendous. Quickbooks online is a beautiful piece of flagship software and not having a matching version of TurboTax online is unbelievable. As a result I will not use TurboTax for business again and will strongly recommend anyone stay away from it. On top of that, the Desktop app was a far cry from the quality software I've come to expect from the online version of QB and TT. Riddled with painful UI and tiny windows the UX was awful and the biggest issue was ROUNDING ERRORS. Yeah TT and QB don't round the same way and I had to fudge numbers to get the balance sheet to agree because TT rounds along the way and QB doesn't. As a result there will now be a permanent inconsistency in my books AND TT wouldn't let me submit until this $1 imbalance was addressed. It even suggests "check for rounding error" but there's literally nothing we can do when the software is the cause. And you can't say this isn't a known issue because there are forum posts on this going back years. I may like QB Online, I may like TT online, but my experience today was nothing short of 1 star garbage that deserves to be trashed. GET YOUR ACT TOGETHER! The only light in the darkness was the astoundingly good quality of the tech support folks I spoke to. All were friendly and very sharp...although nobody really seemed to be trained to deal with this conversion issue the crossed 3 products - and when I was being passed around they would each say that this was an issue for QB online, or desktop, or TT.
Date published: 2022-10-15
Rated 5 out of 5 by from Great System and is made easy to prepare on line Great system I highly recommend this system to my friends
Date published: 2022-10-15
Rated 5 out of 5 by from excellent as always always surprises me with legal ways to save on my taxes
Date published: 2022-10-15
Rated 4 out of 5 by from Great before, but 2021 version had issues Very easy to follow & do taxes yourself. The 2021 version was difficult to download for Mac and caused me many issues.
Date published: 2022-10-15
Rated 5 out of 5 by from I have used Turbotax for many years. Necessary. You have made it as simple as possible, but it is still complicated!
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo tax is great I always take live help, so I can ask question when I am not sure. Experts have good knowledge and they try their very best to guide you in the right dircetion
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 157
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great stuff Great, complete, easy to follow and I like that past year info is transferred automatically
Date published: 2022-10-15
Rated 2 out of 5 by from E-file of State diffcult Tried multiple times to e-file one State, without success. It should have been free, but it would not even accept several of my valid credit cards for $25. I decided to file Federal only, and will struggle with State later.
Date published: 2022-10-15
Rated 5 out of 5 by from I find doing my taxes with turbo is a breeze Love doing my taxes on this site; have been with them 8 years I’m told
Date published: 2022-10-15
Rated 3 out of 5 by from Every Prior year tax software inaccessible. The software needs improvements. It is almost impossible to load past year's tax returns. I have to Uninstall and reinstall every time I need access to my past returns. Frustrating. Please fix this.
Date published: 2022-10-15
Rated 1 out of 5 by from Connecting to Quickbooks Online Was a Nightmare I'm a new business owner who recently adopted Quickbooks online for bookkeeping. That software is great, and I've also enjoyed TurboTax personal in the past as well. Unfortunately TurboTax for business is far far far below the bar. I expected to be able to simply connect my Quickbooks Online right into TurboTax and have it 99% completed. Instead it took me hours of reading through FAQs and guides, downloading various versions of Quickbooks Desktop (not available on Mac btw), Conversion tools, manually typing in links, having the converter throw errors with no explanation, having the version of Quickbooks I downloaded (2023) not be compatible with TurboTax 2021, having to spend an hour being bounced around tech support calls, finally getting the right version of Quickbooks desktop installed, getting more errors, and finally, after just trying over and over again, was able to get it to connect the data to TurboTax. WHAT THE HECK. These products are all made by the same company, the experience of connecting them is horrendous. Quickbooks online is a beautiful piece of flagship software and not having a matching version of TurboTax online is unbelievable. As a result I will not use TurboTax for business again and will strongly recommend anyone stay away from it. On top of that, the Desktop app was a far cry from the quality software I've come to expect from the online version of QB and TT. Riddled with painful UI and tiny windows the UX was awful and the biggest issue was ROUNDING ERRORS. Yeah TT and QB don't round the same way and I had to fudge numbers to get the balance sheet to agree because TT rounds along the way and QB doesn't. As a result there will now be a permanent inconsistency in my books AND TT wouldn't let me submit until this $1 imbalance was addressed. It even suggests "check for rounding error" but there's literally nothing we can do when the software is the cause. And you can't say this isn't a known issue because there are forum posts on this going back years. I may like QB Online, I may like TT online, but my experience today was nothing short of 1 star garbage that deserves to be trashed. GET YOUR ACT TOGETHER! The only light in the darkness was the astoundingly good quality of the tech support folks I spoke to. All were friendly and very sharp...although nobody really seemed to be trained to deal with this conversion issue the crossed 3 products - and when I was being passed around they would each say that this was an issue for QB online, or desktop, or TT.
Date published: 2022-10-15
Rated 5 out of 5 by from Great System and is made easy to prepare on line Great system I highly recommend this system to my friends
Date published: 2022-10-15
Rated 5 out of 5 by from excellent as always always surprises me with legal ways to save on my taxes
Date published: 2022-10-15
Rated 4 out of 5 by from Great before, but 2021 version had issues Very easy to follow & do taxes yourself. The 2021 version was difficult to download for Mac and caused me many issues.
Date published: 2022-10-15
Rated 5 out of 5 by from I have used Turbotax for many years. Necessary. You have made it as simple as possible, but it is still complicated!
Date published: 2022-10-15
Rated 5 out of 5 by from Turbo tax is great I always take live help, so I can ask question when I am not sure. Experts have good knowledge and they try their very best to guide you in the right dircetion
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 157