TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TurboTax is good 1) I can't open the link in your email. I had to find a saved URL in Safari. 2) In couple of points, when I had to click a selection button, I just did not see any button displayed on screen. Last year similar problem happened to me, but when I changed computer to an older iMax, it was OK (showing button). I am using MacBook 2014 model.
Date published: 2022-04-17
Rated 5 out of 5 by from This is an excellent product Made it easier than I thought it would be. Thank you
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo Tax Sucks!!! This was suppose to be free until you get in there, then you choose a column for free which does'nt cover them filing for free, or be able to to talk with someone & when you do ask a question, the answer is of no help,. Then when you answer one of their questions regarding your information, it keeps asking you to enter the information again & this also happens when you're trying to complete & submit the return to e-file your returns. I had to enter my drivers license & other information on my license 3 times. It continuously asked the same questions over & over, This has been the most frustrating experience!!! I also wasn't given the option to file the 1040-SR like I filed last yr, it would not accept it when I pressed it & was forced to file single instead which I feel hurt me in the end as I wasn't able to enter rent etc as expenses. I don't think I will use this forum again & I've been using them for many years.
Date published: 2022-04-17
Rated 4 out of 5 by from PRICE CHECK! I WAS CHARGED $15 MORE FOR TURBOTAX OTHER THAN LIFE MART AND ROBINHOOD ACCOUNTS SAID THAT I WOULD BE CHARGED - $74!
Date published: 2022-04-17
Rated 1 out of 5 by from I will never use TurboTax again I have used TurboTax for the last 5 years. I will never use this service again. This past year I converted my primary residence into a rental. Due to this new experience for me I upgraded to live support where they pushed me to the option where a turbo tax exert does the taxes for me. I was bounced between 3 different "tax experts" before being told I was being downgraded back to live support and was on my own to file before the deadline. Thanks for nothing.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax makes it easy I tried another website but it was too difficult Turbo Tax was easy to understand and if I did not understand it then they explained it. The price choices fit into my budget.
Date published: 2022-04-17
Rated 4 out of 5 by from Great experience It went very good and always does. One thing that happened. It added a "film form" as if my business is making films. There was no way for me to know it added it till the federal review process started. I eventually realized it kept asking me for answers about work that i didn't do and went to forms and deleted it and all was fine. It wasted about 45min of time before i realized what that was. However it all worked out. THanks. I think it happened during import from my turbotax 2020.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax made it easier than I expected. It was good. It took less effort. This is a great service.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is awesome Great experience and a lot of much needed help. Will use again
Date published: 2022-04-17
Rated 1 out of 5 by from Fees over fees While the interface is user friendly I find there is no advantage to using Turbotax vs any other service free or otherwise. I would highly recommend using another service that is upfront about the cost.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1552
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is good 1) I can't open the link in your email. I had to find a saved URL in Safari. 2) In couple of points, when I had to click a selection button, I just did not see any button displayed on screen. Last year similar problem happened to me, but when I changed computer to an older iMax, it was OK (showing button). I am using MacBook 2014 model.
Date published: 2022-04-17
Rated 5 out of 5 by from This is an excellent product Made it easier than I thought it would be. Thank you
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo Tax Sucks!!! This was suppose to be free until you get in there, then you choose a column for free which does'nt cover them filing for free, or be able to to talk with someone & when you do ask a question, the answer is of no help,. Then when you answer one of their questions regarding your information, it keeps asking you to enter the information again & this also happens when you're trying to complete & submit the return to e-file your returns. I had to enter my drivers license & other information on my license 3 times. It continuously asked the same questions over & over, This has been the most frustrating experience!!! I also wasn't given the option to file the 1040-SR like I filed last yr, it would not accept it when I pressed it & was forced to file single instead which I feel hurt me in the end as I wasn't able to enter rent etc as expenses. I don't think I will use this forum again & I've been using them for many years.
Date published: 2022-04-17
Rated 4 out of 5 by from PRICE CHECK! I WAS CHARGED $15 MORE FOR TURBOTAX OTHER THAN LIFE MART AND ROBINHOOD ACCOUNTS SAID THAT I WOULD BE CHARGED - $74!
Date published: 2022-04-17
Rated 1 out of 5 by from I will never use TurboTax again I have used TurboTax for the last 5 years. I will never use this service again. This past year I converted my primary residence into a rental. Due to this new experience for me I upgraded to live support where they pushed me to the option where a turbo tax exert does the taxes for me. I was bounced between 3 different "tax experts" before being told I was being downgraded back to live support and was on my own to file before the deadline. Thanks for nothing.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax makes it easy I tried another website but it was too difficult Turbo Tax was easy to understand and if I did not understand it then they explained it. The price choices fit into my budget.
Date published: 2022-04-17
Rated 4 out of 5 by from Great experience It went very good and always does. One thing that happened. It added a "film form" as if my business is making films. There was no way for me to know it added it till the federal review process started. I eventually realized it kept asking me for answers about work that i didn't do and went to forms and deleted it and all was fine. It wasted about 45min of time before i realized what that was. However it all worked out. THanks. I think it happened during import from my turbotax 2020.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax made it easier than I expected. It was good. It took less effort. This is a great service.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is awesome Great experience and a lot of much needed help. Will use again
Date published: 2022-04-17
Rated 1 out of 5 by from Fees over fees While the interface is user friendly I find there is no advantage to using Turbotax vs any other service free or otherwise. I would highly recommend using another service that is upfront about the cost.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1552