TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from very convenient but expensive The information of Premier wasn't very clear and I thought the price includes State Return. Only on the very last step, you'll get notified by State return e-file payment. It's $140 in total and you can find a tax professional with these money.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is great I’ve been using for many years. So simple to use. Definitely recommend to others. A lot better than the old fashion way of filing by hand. Here you have all your forms you need. You get your refunds a lot quicker too.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax just keeps getting better except for... Overall, an excellent product. I've been using TurboTax since 2010 (I know, I can't believe it either) and have witnessed continuing improvements each year, which is great. The only glitch this year was that when using TurboTax Live, the data from my 2020 return did not automatically get imported into many areas of the 2021 version, unlike in year's past. I had to load some info on a rental property as though it was the first time TT had seen it, although it's been in my returns since 2015. The ability to track tax info year to year is one of TT's greatest strengths, so it was disappointing to experience some glitches this year.
Date published: 2022-04-17
Rated 2 out of 5 by from TurboTax Fails to Import my QuickBooks Accounts! TurboTax has not improved significantly year over year, and it still fails to import my QuickBooks accounts appropriately.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax works great! I've used TurboTax for 30+ years and find it to be more than satisfactory to guide me through tax preparation and filing every year.
Date published: 2022-04-17
Rated 5 out of 5 by from Another great tax filing experience with Turbo Tax I use Turbo Tax every year for my tax filing. They are so simple and user friendly. They basically do all the work for you!
Date published: 2022-04-17
Rated 2 out of 5 by from Too much work! I had TT Premier Live and used the live help at multiple intervals. The live help was reasonably prompt in getting to me considering it is tax season. The live help was always pleasant but usually not able to answer my questions or concerns beyond what I could gain on Google through my own search. Additionally I spent 3 days discussing with multiple live help folks the issues with a state tax return (data imported to state return from Federal return was inaccurately imported to all the wrong boxes). No one was able to provide a work around. Ultimately I did the state return on my own in less than 20 minutes after wasting hours with the live help. At one point the live CPA told me he would work on my problem offline and get back to me.....I have waited over 24 hours and he has not gotten back to me via phone or email update.
Date published: 2022-04-17
Rated 5 out of 5 by from Satisfied Customer Quality product reasonably priced. I appreciate the professional help.
Date published: 2022-04-17
Rated 1 out of 5 by from Not compatible with Mac Fine if Turbo Tax chooses not to be compatible with one of the nation’s most popular computer brands. However, a disclosure early in process rather than when one attempts last three steps would be helpful. Do better TurboTax.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Easy to Use! Easy section is easy to navigate, change, and correct.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1536
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from very convenient but expensive The information of Premier wasn't very clear and I thought the price includes State Return. Only on the very last step, you'll get notified by State return e-file payment. It's $140 in total and you can find a tax professional with these money.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is great I’ve been using for many years. So simple to use. Definitely recommend to others. A lot better than the old fashion way of filing by hand. Here you have all your forms you need. You get your refunds a lot quicker too.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax just keeps getting better except for... Overall, an excellent product. I've been using TurboTax since 2010 (I know, I can't believe it either) and have witnessed continuing improvements each year, which is great. The only glitch this year was that when using TurboTax Live, the data from my 2020 return did not automatically get imported into many areas of the 2021 version, unlike in year's past. I had to load some info on a rental property as though it was the first time TT had seen it, although it's been in my returns since 2015. The ability to track tax info year to year is one of TT's greatest strengths, so it was disappointing to experience some glitches this year.
Date published: 2022-04-17
Rated 2 out of 5 by from TurboTax Fails to Import my QuickBooks Accounts! TurboTax has not improved significantly year over year, and it still fails to import my QuickBooks accounts appropriately.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax works great! I've used TurboTax for 30+ years and find it to be more than satisfactory to guide me through tax preparation and filing every year.
Date published: 2022-04-17
Rated 5 out of 5 by from Another great tax filing experience with Turbo Tax I use Turbo Tax every year for my tax filing. They are so simple and user friendly. They basically do all the work for you!
Date published: 2022-04-17
Rated 2 out of 5 by from Too much work! I had TT Premier Live and used the live help at multiple intervals. The live help was reasonably prompt in getting to me considering it is tax season. The live help was always pleasant but usually not able to answer my questions or concerns beyond what I could gain on Google through my own search. Additionally I spent 3 days discussing with multiple live help folks the issues with a state tax return (data imported to state return from Federal return was inaccurately imported to all the wrong boxes). No one was able to provide a work around. Ultimately I did the state return on my own in less than 20 minutes after wasting hours with the live help. At one point the live CPA told me he would work on my problem offline and get back to me.....I have waited over 24 hours and he has not gotten back to me via phone or email update.
Date published: 2022-04-17
Rated 5 out of 5 by from Satisfied Customer Quality product reasonably priced. I appreciate the professional help.
Date published: 2022-04-17
Rated 1 out of 5 by from Not compatible with Mac Fine if Turbo Tax chooses not to be compatible with one of the nation’s most popular computer brands. However, a disclosure early in process rather than when one attempts last three steps would be helpful. Do better TurboTax.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Easy to Use! Easy section is easy to navigate, change, and correct.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1536