TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Turbo tax software is strong; bad customer service I have used Turbo Tax software for many years. A few things that I have learned: 1) never download a recommended file when there is a charge unless you know exactly what you are getting. Some years ago Turbo Tax charged me $25 or so for a single form that I needed for another state. I didn't realize it would only be only a single form or the same form the state had already sent me through the mail. Turbo tax would not refund my money. 2) My husband accidently downloaded Home and Business this year instead of just Business. Too bad, so sad in Turbo Tax's view. 3) And forget about talking to someone for help. I would never pay the audit protection just based on the lousy customer interface that I have received through the years. 4) The software is strong; just make sure you don't need help.
Date published: 2022-04-17
Rated 5 out of 5 by from My Turbo Tax Always easy to use. Everything is explained very well and easy to understand.
Date published: 2022-04-17
Rated 5 out of 5 by from Fast and easy Never had a problem with the step by step help provided for each section. As long as the individual user has records and prepared all the totals for income and expenses this is easy and quick. I've used Turbo Tax for years.
Date published: 2022-04-17
Rated 5 out of 5 by from amazingly easy very helpful this is my first time and turbotax really helped me through this
Date published: 2022-04-17
Rated 5 out of 5 by from Tax filing Easy to follow Understand the questions Good guidance
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! As a returning Turbo Tax user, this product is great it allows you to review yourself or the tax professionals to do it. You can also save and return which is great if you get interrupted or just have a few minutes. I love the progression info at the top pf the page. Great for beginners and novices alike.
Date published: 2022-04-17
Rated 4 out of 5 by from It's a bit confusing at times. Thought it was hardewr this year. Found the trust part hard as my trust wasn't named.But I had it last year also ,why do I have to reenter it.... Also keep trying to make me enter My morage stuff and car taxes enven though I didn't need it.Price is too high! Pay over $60.00 for 180. refund...
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome Service Easy to understand, language makes it easy to follow and do it yourself.
Date published: 2022-04-17
Rated 5 out of 5 by from Works smoothly Easy to use. Great graphics. The importability of outside documentation is easy.
Date published: 2022-04-17
Rated 5 out of 5 by from Tax Filing made easy and simple. TurboTax software A very useful and convenient software to prepare detailed Tax Returns. Very nice guidance at each step for a beginner and experts as well
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1489
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo tax software is strong; bad customer service I have used Turbo Tax software for many years. A few things that I have learned: 1) never download a recommended file when there is a charge unless you know exactly what you are getting. Some years ago Turbo Tax charged me $25 or so for a single form that I needed for another state. I didn't realize it would only be only a single form or the same form the state had already sent me through the mail. Turbo tax would not refund my money. 2) My husband accidently downloaded Home and Business this year instead of just Business. Too bad, so sad in Turbo Tax's view. 3) And forget about talking to someone for help. I would never pay the audit protection just based on the lousy customer interface that I have received through the years. 4) The software is strong; just make sure you don't need help.
Date published: 2022-04-17
Rated 5 out of 5 by from My Turbo Tax Always easy to use. Everything is explained very well and easy to understand.
Date published: 2022-04-17
Rated 5 out of 5 by from Fast and easy Never had a problem with the step by step help provided for each section. As long as the individual user has records and prepared all the totals for income and expenses this is easy and quick. I've used Turbo Tax for years.
Date published: 2022-04-17
Rated 5 out of 5 by from amazingly easy very helpful this is my first time and turbotax really helped me through this
Date published: 2022-04-17
Rated 5 out of 5 by from Tax filing Easy to follow Understand the questions Good guidance
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! As a returning Turbo Tax user, this product is great it allows you to review yourself or the tax professionals to do it. You can also save and return which is great if you get interrupted or just have a few minutes. I love the progression info at the top pf the page. Great for beginners and novices alike.
Date published: 2022-04-17
Rated 4 out of 5 by from It's a bit confusing at times. Thought it was hardewr this year. Found the trust part hard as my trust wasn't named.But I had it last year also ,why do I have to reenter it.... Also keep trying to make me enter My morage stuff and car taxes enven though I didn't need it.Price is too high! Pay over $60.00 for 180. refund...
Date published: 2022-04-17
Rated 5 out of 5 by from Awesome Service Easy to understand, language makes it easy to follow and do it yourself.
Date published: 2022-04-17
Rated 5 out of 5 by from Works smoothly Easy to use. Great graphics. The importability of outside documentation is easy.
Date published: 2022-04-17
Rated 5 out of 5 by from Tax Filing made easy and simple. TurboTax software A very useful and convenient software to prepare detailed Tax Returns. Very nice guidance at each step for a beginner and experts as well
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1489