TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Rated 2 out of 5 by from Tax prep great, but not the whole story Tax preparation was excellent as in the past. I bought a CD/Download and couldn't download to my tablet. And then when I tried to e-file my states, Intuit wouldn't take the same credit card that I'd just used to buy software for a 2nd state 10 minutes earlier. After several attempts, it told me that "state e-file ended on October 15..." But today is October 15. And contacting Intuit is impossible.
Date published: 2021-10-15
Rated 4 out of 5 by from Very happy for years Very helpful. What I would like is IRS Publications with instructions. I was unsure exactly I was able to claim from my refinance.
Date published: 2021-10-15
Rated 3 out of 5 by from problems with multi-state filing, especially CA When filing CA state returns, I finished all reviews, TT said fine, ready to file. Got all the way to transmit stage, and then it says, 'We found an error and your return cannot be filed', and I had to go back and create a form 592 for CA withholding tax. By the time I got back to the correct area (which TT did not take me too), and fixed the problem, midnight had passed and my return was late. I had a similar problem several years ago. The program does not step one through the steps correctly to deal with withholding in CA for a Trust that passes through to me as the beneficiary. This is really a programming problem.
Date published: 2021-10-15
Rated 4 out of 5 by from Has Some Bugs/Still Better Than Competitors Biggest issue I have is if there is data added that the software can't or wont recognize correctly, your progress becomes indefinitely stalled. Would be great to have a manual entry option. Still much more powerful and informative than other services Ive used the past few years.
Date published: 2021-10-15
Rated 4 out of 5 by from TurboTax is great This year I did better but I was aware of more things I should add forms for. I wish I could understand all the legal lingo better but that is my problem.
Date published: 2021-10-15
Rated 1 out of 5 by from Reject return with correct AGI No reason why IRS reject my e-file return with my correct AGI that I checked on my transcript
Date published: 2021-10-15
Rated 2 out of 5 by from There is Always Something Wrong I know that my taxes are complicated, with rental and K-1 income. That being said, this year TurboTax failed to include my wife's K-1, even though I have used Turbotax and she has had K-1 income for the past ten years. It seems like there is something wrong with the program every year.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is excellent Turbo tax is very inclusive and easy to use. It is improved every year. It provides clear explanations.
Date published: 2021-10-15
Rated 3 out of 5 by from Program not perfect; customer service lacks If you want my honest thoughts, you will have to call me to get them.
Date published: 2021-10-15
Rated 5 out of 5 by from Full Service This has been a great experience with the live full service
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 1478
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Tax prep great, but not the whole story Tax preparation was excellent as in the past. I bought a CD/Download and couldn't download to my tablet. And then when I tried to e-file my states, Intuit wouldn't take the same credit card that I'd just used to buy software for a 2nd state 10 minutes earlier. After several attempts, it told me that "state e-file ended on October 15..." But today is October 15. And contacting Intuit is impossible.
Date published: 2021-10-15
Rated 4 out of 5 by from Very happy for years Very helpful. What I would like is IRS Publications with instructions. I was unsure exactly I was able to claim from my refinance.
Date published: 2021-10-15
Rated 3 out of 5 by from problems with multi-state filing, especially CA When filing CA state returns, I finished all reviews, TT said fine, ready to file. Got all the way to transmit stage, and then it says, 'We found an error and your return cannot be filed', and I had to go back and create a form 592 for CA withholding tax. By the time I got back to the correct area (which TT did not take me too), and fixed the problem, midnight had passed and my return was late. I had a similar problem several years ago. The program does not step one through the steps correctly to deal with withholding in CA for a Trust that passes through to me as the beneficiary. This is really a programming problem.
Date published: 2021-10-15
Rated 4 out of 5 by from Has Some Bugs/Still Better Than Competitors Biggest issue I have is if there is data added that the software can't or wont recognize correctly, your progress becomes indefinitely stalled. Would be great to have a manual entry option. Still much more powerful and informative than other services Ive used the past few years.
Date published: 2021-10-15
Rated 4 out of 5 by from TurboTax is great This year I did better but I was aware of more things I should add forms for. I wish I could understand all the legal lingo better but that is my problem.
Date published: 2021-10-15
Rated 1 out of 5 by from Reject return with correct AGI No reason why IRS reject my e-file return with my correct AGI that I checked on my transcript
Date published: 2021-10-15
Rated 2 out of 5 by from There is Always Something Wrong I know that my taxes are complicated, with rental and K-1 income. That being said, this year TurboTax failed to include my wife's K-1, even though I have used Turbotax and she has had K-1 income for the past ten years. It seems like there is something wrong with the program every year.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is excellent Turbo tax is very inclusive and easy to use. It is improved every year. It provides clear explanations.
Date published: 2021-10-15
Rated 3 out of 5 by from Program not perfect; customer service lacks If you want my honest thoughts, you will have to call me to get them.
Date published: 2021-10-15
Rated 5 out of 5 by from Full Service This has been a great experience with the live full service
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 1478