TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Scary ... The help boxes are excellent. Learned a few things along the way.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax still works for me! I have used Turbo Tax for years and if I can do it so can you!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax makes filing easier! Best tax filing software there is! I wouldn't use anything else to do my taxes!
Date published: 2022-04-18
Rated 4 out of 5 by from I've been using TurboTax for too many years to rem TurboTax has always been relatively easy and I've never had an issue with filing or refunds. I do wish it was easier to see my history showing taxable income and percentage of tax paid.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX ARE GREAT PLACE GREAT WORK GREAT WORK NICE SERVICES I LIKE DOING MY TAXES WITH THEM
Date published: 2022-04-18
Rated 1 out of 5 by from Failed customer service A fix was promised on 4/15 (already too close to deadline) for addressing the "Gross Sales Price shouldn't be less than zero" issue for MA state return, but the customer service rep has disappeared leaving everyone hanging. One recommendation was to go and modify the actual data from the financial institutions, which should NOT be an option.
Date published: 2022-04-18
Rated 4 out of 5 by from Medical deductions needs work For the most part I was able to use the Step-by-step without any problems, except for the medical deductions. When I entered my medical deductions I found the following problems: 1. I could not enter itemized or single entries for Medical from Step-by-step. I needed to go to Forms. 2. When I do go to Forms, it did not go to the entry I was working on in Schedule A or the Medical Expenses Worksheet. 3. There is no space between "entered",<the amount entered last year>, and "last" where the amount entered last year for medical expenses is shown. For example it shows "entered$15230.50last year" 4. Entering amounts on the form can be tricky. For example, if I type in a 3, it automatically fills in 3 or 3.00, even though I really want to put 3251 or 3251.26. Getting in contact with a live person for tax help or technical support is extremely difficult.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax Is Awesome!! TurboTax combined with the expert assistance made this process smooth and left me confident I was accurately completing my Federal and State returns.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax is very good, but needs some improvements An example of improvement: if there are multiple W2 forms, and you are unable to import them, and have to type them in, you are forced to enter the Employers Federal ID twice, why can you not keep that from the original entry?
Date published: 2022-04-18
Rated 5 out of 5 by from Repeat Customer! I have used Turbo Tax for several years and love that it is extremely helpful for what I need!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1402
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Scary ... The help boxes are excellent. Learned a few things along the way.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax still works for me! I have used Turbo Tax for years and if I can do it so can you!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax makes filing easier! Best tax filing software there is! I wouldn't use anything else to do my taxes!
Date published: 2022-04-18
Rated 4 out of 5 by from I've been using TurboTax for too many years to rem TurboTax has always been relatively easy and I've never had an issue with filing or refunds. I do wish it was easier to see my history showing taxable income and percentage of tax paid.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX ARE GREAT PLACE GREAT WORK GREAT WORK NICE SERVICES I LIKE DOING MY TAXES WITH THEM
Date published: 2022-04-18
Rated 1 out of 5 by from Failed customer service A fix was promised on 4/15 (already too close to deadline) for addressing the "Gross Sales Price shouldn't be less than zero" issue for MA state return, but the customer service rep has disappeared leaving everyone hanging. One recommendation was to go and modify the actual data from the financial institutions, which should NOT be an option.
Date published: 2022-04-18
Rated 4 out of 5 by from Medical deductions needs work For the most part I was able to use the Step-by-step without any problems, except for the medical deductions. When I entered my medical deductions I found the following problems: 1. I could not enter itemized or single entries for Medical from Step-by-step. I needed to go to Forms. 2. When I do go to Forms, it did not go to the entry I was working on in Schedule A or the Medical Expenses Worksheet. 3. There is no space between "entered",<the amount entered last year>, and "last" where the amount entered last year for medical expenses is shown. For example it shows "entered$15230.50last year" 4. Entering amounts on the form can be tricky. For example, if I type in a 3, it automatically fills in 3 or 3.00, even though I really want to put 3251 or 3251.26. Getting in contact with a live person for tax help or technical support is extremely difficult.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax Is Awesome!! TurboTax combined with the expert assistance made this process smooth and left me confident I was accurately completing my Federal and State returns.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax is very good, but needs some improvements An example of improvement: if there are multiple W2 forms, and you are unable to import them, and have to type them in, you are forced to enter the Employers Federal ID twice, why can you not keep that from the original entry?
Date published: 2022-04-18
Rated 5 out of 5 by from Repeat Customer! I have used Turbo Tax for several years and love that it is extremely helpful for what I need!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1402