TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

(4.3/5 | 16545 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great and fast Fast and easy to file. Didn’t need any help getting it done.
Date published: 2022-04-18
Rated 3 out of 5 by from Make the Free Filing Process More Transparent I file taxes for my 87 years old mother who is on fixed income. She has been paying over $130 each year to file her taxes with Turbo Tax. This year as in the past when I logged in my online session a screen painted that told me that I should use Turbo Tax Premier for $89 and State for $49. It also ran up charges up to $369 for a live person to file for her, For the first time I questioned this - I thought this was much to expensive for her simple return. I called for a Help Representative. She walked me to the Turbo Tax Free website, instead of the one I normally use It signed me in and I went through the filing process. I filed both her Federal and State for Free. I really appreciate the Help Rep staying with me as I went through the Free filing process as I got everything e-filed. As I anticipated, she did not get a refund and I did not pay any tax. I am just doing this to show that she has filed. $150 is a lot of money for her and people like her. Please consider revising your program so that it does not recommend using a Tax Filing product that exceeds the true needs of your customer. As I had done in previous years, had I trusted your Online product selection (and not made an effort to get a Help Rep) she would have unwittingly paid another $150 this year to file. She cannot be the only retired person using your product that is overpaying for your filing service. Again, I really appreciate your Help Rep's attention to her filing.
Date published: 2022-04-18
Rated 2 out of 5 by from TurboTax Product Is Slipping Wasted a lot of time in use; Online Tax and CD Tax Products on the same account log in are not in SYNC No clear answers on Turbo Tax capability to do 1120 Form
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Easy to Use! First time user! I really liked how simple it is to use. I got my questions answered and I was not in a rush with the live agent. The chat feature is easy to use and they kept my place in line too! I will use Turbo Tax again!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is vreat My first time doing myself. Was easy to follow great directions.
Date published: 2022-04-18
Rated 1 out of 5 by from Displeased This have been probably the 10th year or more I've used Turbo tax and I'm not thrilled with their lack of helping or readily understandable advice. I purchased a home this past year and while I thought I had done right by saving and investing, before hand...I was raked over the coals and the options for deductions was minimal at best, I was going else where to figure out how to complete it so save a little money.
Date published: 2022-04-18
Rated 5 out of 5 by from Exceptional Very detailed and easy to use. I have used Turbo Tax for many years now and it gets better and better every year.
Date published: 2022-04-18
Rated 4 out of 5 by from Much more difficult to use for 2021 Taxes I moved this year and therefore I was expecting it to be more complicated. However, I found the process much more difficult and very challenging to go back and edit information.
Date published: 2022-04-18
Rated 4 out of 5 by from I like Turbo Tax I usually use Turbo Tax every year to file my taxes.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to Use for Simple Tax Returns Turbo Tax is easy to use for simple tax returns. I suggest getting the audit protection. It is well worth the cost.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1354
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great and fast Fast and easy to file. Didn’t need any help getting it done.
Date published: 2022-04-18
Rated 3 out of 5 by from Make the Free Filing Process More Transparent I file taxes for my 87 years old mother who is on fixed income. She has been paying over $130 each year to file her taxes with Turbo Tax. This year as in the past when I logged in my online session a screen painted that told me that I should use Turbo Tax Premier for $89 and State for $49. It also ran up charges up to $369 for a live person to file for her, For the first time I questioned this - I thought this was much to expensive for her simple return. I called for a Help Representative. She walked me to the Turbo Tax Free website, instead of the one I normally use It signed me in and I went through the filing process. I filed both her Federal and State for Free. I really appreciate the Help Rep staying with me as I went through the Free filing process as I got everything e-filed. As I anticipated, she did not get a refund and I did not pay any tax. I am just doing this to show that she has filed. $150 is a lot of money for her and people like her. Please consider revising your program so that it does not recommend using a Tax Filing product that exceeds the true needs of your customer. As I had done in previous years, had I trusted your Online product selection (and not made an effort to get a Help Rep) she would have unwittingly paid another $150 this year to file. She cannot be the only retired person using your product that is overpaying for your filing service. Again, I really appreciate your Help Rep's attention to her filing.
Date published: 2022-04-18
Rated 2 out of 5 by from TurboTax Product Is Slipping Wasted a lot of time in use; Online Tax and CD Tax Products on the same account log in are not in SYNC No clear answers on Turbo Tax capability to do 1120 Form
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Easy to Use! First time user! I really liked how simple it is to use. I got my questions answered and I was not in a rush with the live agent. The chat feature is easy to use and they kept my place in line too! I will use Turbo Tax again!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is vreat My first time doing myself. Was easy to follow great directions.
Date published: 2022-04-18
Rated 1 out of 5 by from Displeased This have been probably the 10th year or more I've used Turbo tax and I'm not thrilled with their lack of helping or readily understandable advice. I purchased a home this past year and while I thought I had done right by saving and investing, before hand...I was raked over the coals and the options for deductions was minimal at best, I was going else where to figure out how to complete it so save a little money.
Date published: 2022-04-18
Rated 5 out of 5 by from Exceptional Very detailed and easy to use. I have used Turbo Tax for many years now and it gets better and better every year.
Date published: 2022-04-18
Rated 4 out of 5 by from Much more difficult to use for 2021 Taxes I moved this year and therefore I was expecting it to be more complicated. However, I found the process much more difficult and very challenging to go back and edit information.
Date published: 2022-04-18
Rated 4 out of 5 by from I like Turbo Tax I usually use Turbo Tax every year to file my taxes.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to Use for Simple Tax Returns Turbo Tax is easy to use for simple tax returns. I suggest getting the audit protection. It is well worth the cost.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1354