TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 1 out of 5 by from Worst version of turbo tax I have ever had I have beed using this product for some years now though it was fairly problem free working on my Windows laptop previously. This year I decided to download to my Mac and all issues and problems came up. Example I open a file and after entering data, it suddenly tells me that it cannot save the file because it's locked. I create duplicate just to get through this issue, but to see it again come up, cannot save.
Date published: 2021-05-13
Rated 4 out of 5 by from That was fairly simple! Little bit expensive with the last minute add-on fees, but otherwise, simple, I liked the visuals, and it made it easy enough to do my own taxes for the first time. Appreciate the assistance of Kevin, my awesome customer service tax associate.
Date published: 2021-05-13
Rated 4 out of 5 by from Always Use Turbo Tax I've been using Turbo Tax for 35+ years and it has continued to improve. I only wish it didn't cost so much.
Date published: 2021-05-13
Rated 5 out of 5 by from I Love Turbo Tax I have used Turbo Tax for years and it has always done well for me.
Date published: 2021-05-13
Rated 4 out of 5 by from I used to love it, still good, but not as great. It was free and would tell you the fees prior too, with the option to pay to upgrade, but now you don't know the fees until after the fact. Also, whenever I struggled with processing something, I would ask a question, but never got a clear answer.
Date published: 2021-05-13
Rated 5 out of 5 by from Super Easy! It's very detailed but not overwhelming. Easy to find answers.
Date published: 2021-05-13
Rated 3 out of 5 by from Turbo Tax snuck in extra fees I specifically declined premium service but somehow Turbo Tax managed to sneak it in anyway. I think that is a poor business practice and reflects a moral deficit.
Date published: 2021-05-13
Rated 5 out of 5 by from Love how easy it is! Super Easy! I love how much I learn filing with turbotax.
Date published: 2021-05-13
Rated 2 out of 5 by from 3 times my taxes have been rejected not sure why this keeps happening..I corrected the problem but again rejected.
Date published: 2021-05-13
Rated 2 out of 5 by from Lost Out In A Higher Return Due to a Bug The cash contributions towards charitable funds line had a bug so I lost out on my full return because it wouldn't accept the maximum deduction of $300. I did my taxes months ago and kept checking to see if this bug was fixed and now I'm up against the deadline so I submitted it without this. Very frustrating when I pay to use this software. Wish I could get my full tax refund !!! Probably won't use it next year and will just use a tax accountant.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1301
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Worst version of turbo tax I have ever had I have beed using this product for some years now though it was fairly problem free working on my Windows laptop previously. This year I decided to download to my Mac and all issues and problems came up. Example I open a file and after entering data, it suddenly tells me that it cannot save the file because it's locked. I create duplicate just to get through this issue, but to see it again come up, cannot save.
Date published: 2021-05-13
Rated 4 out of 5 by from That was fairly simple! Little bit expensive with the last minute add-on fees, but otherwise, simple, I liked the visuals, and it made it easy enough to do my own taxes for the first time. Appreciate the assistance of Kevin, my awesome customer service tax associate.
Date published: 2021-05-13
Rated 4 out of 5 by from Always Use Turbo Tax I've been using Turbo Tax for 35+ years and it has continued to improve. I only wish it didn't cost so much.
Date published: 2021-05-13
Rated 5 out of 5 by from I Love Turbo Tax I have used Turbo Tax for years and it has always done well for me.
Date published: 2021-05-13
Rated 4 out of 5 by from I used to love it, still good, but not as great. It was free and would tell you the fees prior too, with the option to pay to upgrade, but now you don't know the fees until after the fact. Also, whenever I struggled with processing something, I would ask a question, but never got a clear answer.
Date published: 2021-05-13
Rated 5 out of 5 by from Super Easy! It's very detailed but not overwhelming. Easy to find answers.
Date published: 2021-05-13
Rated 3 out of 5 by from Turbo Tax snuck in extra fees I specifically declined premium service but somehow Turbo Tax managed to sneak it in anyway. I think that is a poor business practice and reflects a moral deficit.
Date published: 2021-05-13
Rated 5 out of 5 by from Love how easy it is! Super Easy! I love how much I learn filing with turbotax.
Date published: 2021-05-13
Rated 2 out of 5 by from 3 times my taxes have been rejected not sure why this keeps happening..I corrected the problem but again rejected.
Date published: 2021-05-13
Rated 2 out of 5 by from Lost Out In A Higher Return Due to a Bug The cash contributions towards charitable funds line had a bug so I lost out on my full return because it wouldn't accept the maximum deduction of $300. I did my taxes months ago and kept checking to see if this bug was fixed and now I'm up against the deadline so I submitted it without this. Very frustrating when I pay to use this software. Wish I could get my full tax refund !!! Probably won't use it next year and will just use a tax accountant.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1301