TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 3 out of 5 by from CANT FILE Everything worked fine until time to file, now they can't get my docusign to file, I have tried two computers and a cell phone...
Date published: 2021-05-13
Rated 5 out of 5 by from Made My Life Easier I've used Turbo tax for several years and have bee happy but this year they exceeded my expectations. I needed to have them call me several times with various questions, they were helpful very courteous and kind. Gave me confidence!
Date published: 2021-05-13
Rated 5 out of 5 by from I love it! Intuit has gamified taxes! So easy. Between the easy, intuitive interface and expert help, it has never been this easy to complete taxes before!
Date published: 2021-05-13
Rated 3 out of 5 by from Average I have used Turbo Tax in the past, with no problem. This year I chose to E-file and it asked for a credit card. An old credit card came up, that is no longer active. I was on the phone with 5 representatives, and was never able to add a new credit card. I finally signed in as a guest and entered the new credit card. The return came back marked as rejected, reportedly because a bad PIN was entered, but there was no step in the process, where it asked for a PIN. I am very disappointed that it is next to impossible to add a new credit card for billing.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is fast Fast and helpful simple to use. Appropriate for most tax payers.
Date published: 2021-05-13
Rated 4 out of 5 by from turbotax is my way to go. Good format to follow and identifies any errors along the way.
Date published: 2021-05-13
Rated 5 out of 5 by from Great program I have always used turbo tax and over the years I have seen the program get better. I am comfortable using TT for my taxes.
Date published: 2021-05-13
Rated 4 out of 5 by from Timely filing and expert advise with some issues I have been using turbo tax for sometime and have been filing taxes on timely basis. This time as well I didn't have any issue except one which was taken care of. I wanted to file my taxes using full service feature, but my CPA left right before I wanted to file the taxes. I was given a new CPA but that meant I had to go over all the documents with them again. I liked that the new CPA got the ball rolling fairly quickly but I do want to mention the initial frustration that was caused due to the issue with original CPA.
Date published: 2021-05-13
Rated 2 out of 5 by from not impressed Didn't upload W2 or my 1098 from web or desktop. Had to input everything by hand. I was supposed to get a $20 discount after going thru USAA and that didn't happen either
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbo Tax I love Turbo Tax. I have used it for years and every year they improve and make it easier.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1283
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from CANT FILE Everything worked fine until time to file, now they can't get my docusign to file, I have tried two computers and a cell phone...
Date published: 2021-05-13
Rated 5 out of 5 by from Made My Life Easier I've used Turbo tax for several years and have bee happy but this year they exceeded my expectations. I needed to have them call me several times with various questions, they were helpful very courteous and kind. Gave me confidence!
Date published: 2021-05-13
Rated 5 out of 5 by from I love it! Intuit has gamified taxes! So easy. Between the easy, intuitive interface and expert help, it has never been this easy to complete taxes before!
Date published: 2021-05-13
Rated 3 out of 5 by from Average I have used Turbo Tax in the past, with no problem. This year I chose to E-file and it asked for a credit card. An old credit card came up, that is no longer active. I was on the phone with 5 representatives, and was never able to add a new credit card. I finally signed in as a guest and entered the new credit card. The return came back marked as rejected, reportedly because a bad PIN was entered, but there was no step in the process, where it asked for a PIN. I am very disappointed that it is next to impossible to add a new credit card for billing.
Date published: 2021-05-13
Rated 4 out of 5 by from Turbo Tax is fast Fast and helpful simple to use. Appropriate for most tax payers.
Date published: 2021-05-13
Rated 4 out of 5 by from turbotax is my way to go. Good format to follow and identifies any errors along the way.
Date published: 2021-05-13
Rated 5 out of 5 by from Great program I have always used turbo tax and over the years I have seen the program get better. I am comfortable using TT for my taxes.
Date published: 2021-05-13
Rated 4 out of 5 by from Timely filing and expert advise with some issues I have been using turbo tax for sometime and have been filing taxes on timely basis. This time as well I didn't have any issue except one which was taken care of. I wanted to file my taxes using full service feature, but my CPA left right before I wanted to file the taxes. I was given a new CPA but that meant I had to go over all the documents with them again. I liked that the new CPA got the ball rolling fairly quickly but I do want to mention the initial frustration that was caused due to the issue with original CPA.
Date published: 2021-05-13
Rated 2 out of 5 by from not impressed Didn't upload W2 or my 1098 from web or desktop. Had to input everything by hand. I was supposed to get a $20 discount after going thru USAA and that didn't happen either
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbo Tax I love Turbo Tax. I have used it for years and every year they improve and make it easier.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1283