TURBOTAX CUSTOMER REVIEWS

TurboTax Premier Reviews

Designed for every level of investor, TurboTax Premier automatically imports investment income from financial institutions and gives you step-by-step guidance online on reporting rental income.

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Own a business
Student
Rated 2 out of 5 by from It's great but could be better TT wouldn't initially e-file my taxes, sort of forcing me to pay extra to talk to someone live. They fixed the issue but this is frustrating. I also wish TT would remember more things (like my banking details and driver's license number). I wish TT had a better interactive way for for to review stuff or pick up where I've left off without taking me back through all the questions I've already answered. Bottom line is that TT is good, but it's getting more expensive, and I don't feel like the interface is keeping up. Finally, since I've used TT for years and years, you should make me feel special; but you don't. ;(
Date published: 2021-05-13
Rated 5 out of 5 by from TRUSTWORTHY WAY TO FILE WE HAVE FILED WITH TURBOTAX FOR YEARS AND FEEL QUITE COMFORTABLE WITH HOW THOROUGH THE PROGRAM IS. WE HAVE FOUND IT TO BE VERY EASY TO USE ALSO.
Date published: 2021-05-13
Rated 5 out of 5 by from 30 Easy Filing Years I can remember the days over 30 years ago when I would receive a huge book from the IRS and spend hours if not days filling out forms and calculating which method of filing to use then looking up forms and explanations for additional taxes and deductions. It was a long, complicated process. I tried paying tax accountants to do it but they never found anything that I hadn't already figured out on my own and only cost me more money. I paid for the regular and deluxe versions of Turbo Tax over the years depending on whether I was self employed or not and now I'm retired and my taxes are so easy I do them in a couple of hours depending on how much time I spend looking for forms that come or are supposed to come in the mail or by internet. So, I'm done again. This year was even easier than last year and didn't cost a cent. Congratulations Turbo Tax, you are the best!
Date published: 2021-05-13
Rated 2 out of 5 by from Does Not Download My Quickbooks Online Files I was shocked to find out that I had to load a desktop version of Quickbooks in order to download my financial and business data from Quickbooks Online into Turbo Tax. That should not be a hard fix you are one company, I expected better.
Date published: 2021-05-13
Rated 5 out of 5 by from The help I received was awesome. I got stuck in a loop, so I called on your helpers. Everytime I had to go to someone, they were very helpful. The last lady was exceptional. Thank you for having people like this on your staff.
Date published: 2021-05-13
Rated 2 out of 5 by from Turbotax is good,but should be more transparent turbotax is good but i don't like how they don't give option to not select the deluxe(service options) when you are about to file. That should not be the case. Plus i dont like how all the additional costs appear at the end instead clearly stating in the beginning
Date published: 2021-05-13
Rated 1 out of 5 by from Not happy with the user interface - not intuitive I have used Turbo Tax for years and never ran into any issues...I processed 2 returns and had errors at the very end which were not explained at all..I took help from a fried to figure out that the errors were and how to fix...I used the Turbo tax guide and answered every question so there should have been no issues for some reason the was a UCE issue with NO explanation saying I had to file manually not e-File..yet it took my "order" to e-file my state taxes which I couldn't as I couldn't e-file my federal taxes - ridiculous on TurboTax's part...I did get a refund for the order...but required work on my part for something TurboTax should never have allowed. and the other return had a cash contribution field not populated that i had to FIGURE out what it was expecting me to do! I should NOT have had to fill in ANY files on the forms as I answered all the questions.
Date published: 2021-05-13
Rated 4 out of 5 by from GOT THE TAXES JOB DONE GOT THE JOB DONE FOR ME. SEEMED TO ASK ALL OF THE RIGTHT QUESTIONS.
Date published: 2021-05-13
Rated 5 out of 5 by from EASY TO USE EASY TO USE - thank you for making this easy on me
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax was easy to use. Entered everything myself. Easy to use and complete on an iPad
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1262
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from It's great but could be better TT wouldn't initially e-file my taxes, sort of forcing me to pay extra to talk to someone live. They fixed the issue but this is frustrating. I also wish TT would remember more things (like my banking details and driver's license number). I wish TT had a better interactive way for for to review stuff or pick up where I've left off without taking me back through all the questions I've already answered. Bottom line is that TT is good, but it's getting more expensive, and I don't feel like the interface is keeping up. Finally, since I've used TT for years and years, you should make me feel special; but you don't. ;(
Date published: 2021-05-13
Rated 5 out of 5 by from TRUSTWORTHY WAY TO FILE WE HAVE FILED WITH TURBOTAX FOR YEARS AND FEEL QUITE COMFORTABLE WITH HOW THOROUGH THE PROGRAM IS. WE HAVE FOUND IT TO BE VERY EASY TO USE ALSO.
Date published: 2021-05-13
Rated 5 out of 5 by from 30 Easy Filing Years I can remember the days over 30 years ago when I would receive a huge book from the IRS and spend hours if not days filling out forms and calculating which method of filing to use then looking up forms and explanations for additional taxes and deductions. It was a long, complicated process. I tried paying tax accountants to do it but they never found anything that I hadn't already figured out on my own and only cost me more money. I paid for the regular and deluxe versions of Turbo Tax over the years depending on whether I was self employed or not and now I'm retired and my taxes are so easy I do them in a couple of hours depending on how much time I spend looking for forms that come or are supposed to come in the mail or by internet. So, I'm done again. This year was even easier than last year and didn't cost a cent. Congratulations Turbo Tax, you are the best!
Date published: 2021-05-13
Rated 2 out of 5 by from Does Not Download My Quickbooks Online Files I was shocked to find out that I had to load a desktop version of Quickbooks in order to download my financial and business data from Quickbooks Online into Turbo Tax. That should not be a hard fix you are one company, I expected better.
Date published: 2021-05-13
Rated 5 out of 5 by from The help I received was awesome. I got stuck in a loop, so I called on your helpers. Everytime I had to go to someone, they were very helpful. The last lady was exceptional. Thank you for having people like this on your staff.
Date published: 2021-05-13
Rated 2 out of 5 by from Turbotax is good,but should be more transparent turbotax is good but i don't like how they don't give option to not select the deluxe(service options) when you are about to file. That should not be the case. Plus i dont like how all the additional costs appear at the end instead clearly stating in the beginning
Date published: 2021-05-13
Rated 1 out of 5 by from Not happy with the user interface - not intuitive I have used Turbo Tax for years and never ran into any issues...I processed 2 returns and had errors at the very end which were not explained at all..I took help from a fried to figure out that the errors were and how to fix...I used the Turbo tax guide and answered every question so there should have been no issues for some reason the was a UCE issue with NO explanation saying I had to file manually not e-File..yet it took my "order" to e-file my state taxes which I couldn't as I couldn't e-file my federal taxes - ridiculous on TurboTax's part...I did get a refund for the order...but required work on my part for something TurboTax should never have allowed. and the other return had a cash contribution field not populated that i had to FIGURE out what it was expecting me to do! I should NOT have had to fill in ANY files on the forms as I answered all the questions.
Date published: 2021-05-13
Rated 4 out of 5 by from GOT THE TAXES JOB DONE GOT THE JOB DONE FOR ME. SEEMED TO ASK ALL OF THE RIGTHT QUESTIONS.
Date published: 2021-05-13
Rated 5 out of 5 by from EASY TO USE EASY TO USE - thank you for making this easy on me
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax was easy to use. Entered everything myself. Easy to use and complete on an iPad
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1262