TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 5 out of 5 by from I’ve used TT for 8 years and will continue to do I used two live contacts. Lori and Jess. Both were extremely helpful and solved my problems. Both were friendly and courteous.
Date published: 2023-03-15
Rated 4 out of 5 by from A few technical challenges with video My tax preparer, Victoria and I kept receiving errors when attempting to use the video chat. However we were able to maintain contact on the phone while I uploaded documents and reviewed information and asked questions.
Date published: 2023-03-15
Rated 3 out of 5 by from mostly fine TurboTax is great for students. HOWEVER. They will try to take your money in any way possible. The buttons are made confusing on purpose so that you're not aware that you're selecting an upgraded option. When I was finally aware that I selected an upgraded option, I had completed everything. When I contacted them for help, they said the only way to deduct this fee and remove the upgrade was by starting over. I don't have access to all of my tax documents at all times, so I can't do this and had to pay almost $60 for an upgrade that I didn't need.
Date published: 2023-03-15
Rated 3 out of 5 by from turbotax bus is ok but could be better The most difficult part is to enter the 1099-oid, there are no interview for it and no instruction on where to enter. The method on the website does not work with the program. Very frustrating.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbotax 2022 taxes Turbotax is easy and efficient, I was able to get taxes complete in no time.
Date published: 2023-03-15
Rated 5 out of 5 by from Nice! Wow! Got it done in one day! If I had done it myself (which I started to do), I don't know when I would've finished (avoidance is one reason). Helpful and friendly and LIVE people to help! Thank you!
Date published: 2023-03-15
Rated 4 out of 5 by from Turbo Tax is good until you get to efile state! I was disappointed to be charged $25 to e-file the state
Date published: 2023-03-15
Rated 5 out of 5 by from So Easy Better than H&R block, easier to understand and navigate the website
Date published: 2023-03-15
Rated 3 out of 5 by from Unhappy with Turbo Tax I feel like I was tricked into buying services, I only wanted to pay for the state return.
Date published: 2023-03-15
Rated 5 out of 5 by from best available, easy very easy to use, wouldn't use anyone else! Best in the business.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 797
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I’ve used TT for 8 years and will continue to do I used two live contacts. Lori and Jess. Both were extremely helpful and solved my problems. Both were friendly and courteous.
Date published: 2023-03-15
Rated 4 out of 5 by from A few technical challenges with video My tax preparer, Victoria and I kept receiving errors when attempting to use the video chat. However we were able to maintain contact on the phone while I uploaded documents and reviewed information and asked questions.
Date published: 2023-03-15
Rated 3 out of 5 by from mostly fine TurboTax is great for students. HOWEVER. They will try to take your money in any way possible. The buttons are made confusing on purpose so that you're not aware that you're selecting an upgraded option. When I was finally aware that I selected an upgraded option, I had completed everything. When I contacted them for help, they said the only way to deduct this fee and remove the upgrade was by starting over. I don't have access to all of my tax documents at all times, so I can't do this and had to pay almost $60 for an upgrade that I didn't need.
Date published: 2023-03-15
Rated 3 out of 5 by from turbotax bus is ok but could be better The most difficult part is to enter the 1099-oid, there are no interview for it and no instruction on where to enter. The method on the website does not work with the program. Very frustrating.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbotax 2022 taxes Turbotax is easy and efficient, I was able to get taxes complete in no time.
Date published: 2023-03-15
Rated 5 out of 5 by from Nice! Wow! Got it done in one day! If I had done it myself (which I started to do), I don't know when I would've finished (avoidance is one reason). Helpful and friendly and LIVE people to help! Thank you!
Date published: 2023-03-15
Rated 4 out of 5 by from Turbo Tax is good until you get to efile state! I was disappointed to be charged $25 to e-file the state
Date published: 2023-03-15
Rated 5 out of 5 by from So Easy Better than H&R block, easier to understand and navigate the website
Date published: 2023-03-15
Rated 3 out of 5 by from Unhappy with Turbo Tax I feel like I was tricked into buying services, I only wanted to pay for the state return.
Date published: 2023-03-15
Rated 5 out of 5 by from best available, easy very easy to use, wouldn't use anyone else! Best in the business.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 797