TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 2 out of 5 by from Prices keep increasing I plan on shopping around to different ways to file next year. I have used this service for 8 years now. Always been pretty happy but this year I am not happy about price. I have VERY simple returns and cost was $60 each for state and federal. Not great, but ok. Then $40 service fee to have funds direct deposit into my bank account. Listed as the price to have their bank send to min. So, simple taxes cost me about $160. Will be trying at different service or way to file next year.
Date published: 2023-03-26
Rated 3 out of 5 by from E-filing failure I am disappointed with e-filing and its verification capability. I verified and re-verified who we are and still turbotax could not verify to transmit our taxes. This was after I paid $25 to intuit to e-file our state taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Very Easy Application To Use I've been using TurboTax for 22 years and I don't plan on stopping. Easy to use, easy to look up information, easy to download and install. Direct Deposit to my bank. Great Overall experience!
Date published: 2023-03-26
Rated 5 out of 5 by from Tax Filing Made Easy I have used Turbo Tax for the last several years. Never had any issues using the software. Fast and easy to use.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax is very good Turbo Tax is awesome! I couldn't have done my taxes without them.
Date published: 2023-03-26
Rated 5 out of 5 by from Awesome Made me pay when I wanted to do it free. That was not right.
Date published: 2023-03-26
Rated 5 out of 5 by from excellant package it failed to continue with no obvious errors , but when I looked closer there were errors
Date published: 2023-03-26
Rated 2 out of 5 by from Live assisted premium product I have used Turbo Tax for several years on a schedule C for my small, very small, cleaning business. I started out using the "Free" option and over the course of the last 3 years there was a compulsory upgrade to Premium live. This bumped my fee up $200 for processing. I couldn't opt out of ot and don't remember a screen asking if I wanted it. After using the live chat option to ask why so much, and telling the one qualified person I did chat with I didn't sign up for the extra fee or service, they finally gave me a 20% discount that was instantly sucked up by the $39 fee for using my refund to pay for the service. I am done using this Turbo Tax. Too many hidden fees, and TONS of not very clear extra fee service and payment option pop ups everywhere.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has been a savings for me year after year!!!
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax is easy to use to do the return and have been using the Turbo Tax to do my returns for over 10 years!
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 335
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Prices keep increasing I plan on shopping around to different ways to file next year. I have used this service for 8 years now. Always been pretty happy but this year I am not happy about price. I have VERY simple returns and cost was $60 each for state and federal. Not great, but ok. Then $40 service fee to have funds direct deposit into my bank account. Listed as the price to have their bank send to min. So, simple taxes cost me about $160. Will be trying at different service or way to file next year.
Date published: 2023-03-26
Rated 3 out of 5 by from E-filing failure I am disappointed with e-filing and its verification capability. I verified and re-verified who we are and still turbotax could not verify to transmit our taxes. This was after I paid $25 to intuit to e-file our state taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Very Easy Application To Use I've been using TurboTax for 22 years and I don't plan on stopping. Easy to use, easy to look up information, easy to download and install. Direct Deposit to my bank. Great Overall experience!
Date published: 2023-03-26
Rated 5 out of 5 by from Tax Filing Made Easy I have used Turbo Tax for the last several years. Never had any issues using the software. Fast and easy to use.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax is very good Turbo Tax is awesome! I couldn't have done my taxes without them.
Date published: 2023-03-26
Rated 5 out of 5 by from Awesome Made me pay when I wanted to do it free. That was not right.
Date published: 2023-03-26
Rated 5 out of 5 by from excellant package it failed to continue with no obvious errors , but when I looked closer there were errors
Date published: 2023-03-26
Rated 2 out of 5 by from Live assisted premium product I have used Turbo Tax for several years on a schedule C for my small, very small, cleaning business. I started out using the "Free" option and over the course of the last 3 years there was a compulsory upgrade to Premium live. This bumped my fee up $200 for processing. I couldn't opt out of ot and don't remember a screen asking if I wanted it. After using the live chat option to ask why so much, and telling the one qualified person I did chat with I didn't sign up for the extra fee or service, they finally gave me a 20% discount that was instantly sucked up by the $39 fee for using my refund to pay for the service. I am done using this Turbo Tax. Too many hidden fees, and TONS of not very clear extra fee service and payment option pop ups everywhere.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has been a savings for me year after year!!!
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax is easy to use to do the return and have been using the Turbo Tax to do my returns for over 10 years!
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 335