TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 1 out of 5 by from Review Reversal I thought I had filed electronically and it looked like this year's effort was quick and easy. After I had sent in a glowing review I got notified my submissions were rejected at the federal and state level. After working with 3 specialists it was determined that I could not successfully file electronically and I must print and mail my returns. I did that but now the Turbotax system doesn't recognize that and I get emails telling me I need to fix and file my returns. I just got off the phone with specialists #4 for me and hopefully the system will now know I've filed. The specialists have all been terrific to work with but the system itself is seriously lacking in my opinion. I had similar trouble filing last year, but on the 4th attempt with help from specialists I was able to finally file electronically. This is my 4th year to use Turbotax and likely my last.
Date published: 2023-03-17
Rated 5 out of 5 by from I trust turbo tax Very simple and fast. This is my 3rd year using it and they are great.
Date published: 2023-03-17
Rated 5 out of 5 by from TURBOTAX IS GREAT Given what I know about taxes, TurboTax makes it as simple as it can be.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy Great job. Quick and easy. Recommended to others thank you
Date published: 2023-03-17
Rated 5 out of 5 by from Outstanding, as always I needed some assistance and talked with Valarie. She was a joy to deal with. Professional, friendly, courteous, patient with my questions, has a great laugh. Valarie is a credit to Turbo Tax.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo tax worked great Turbo tax was easy to use walks you through everything.
Date published: 2023-03-17
Rated 2 out of 5 by from Turbo Tax leaves me on my own I filed with Turbo Tax, the Return was rejected and I was never told why. Turbo Tax still had the return showing as fine, so I had to redo the taxes on paper and submit the return. Foe someone with a long history of using Turbo Tax I was extremely disappointed.
Date published: 2023-03-17
Rated 5 out of 5 by from I LOVE TurboTax! My experience was fast and super easy. I felt confident in filing, and if had the option of accepting assistance if needed. I love how terms I wasn't too familiar with was explained in great detail along the way. Thanks TurboTax.
Date published: 2023-03-17
Rated 3 out of 5 by from Pretty expensive to enter in W2 numbers I think the "premium" is a rip off. IF you own any securities you are automatically forced to pay $130 just to add capital gains/losses to the return. These should be included in the simple return..
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is so easy love the simplicity of turbo tax, will always use it in the future
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 328
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Review Reversal I thought I had filed electronically and it looked like this year's effort was quick and easy. After I had sent in a glowing review I got notified my submissions were rejected at the federal and state level. After working with 3 specialists it was determined that I could not successfully file electronically and I must print and mail my returns. I did that but now the Turbotax system doesn't recognize that and I get emails telling me I need to fix and file my returns. I just got off the phone with specialists #4 for me and hopefully the system will now know I've filed. The specialists have all been terrific to work with but the system itself is seriously lacking in my opinion. I had similar trouble filing last year, but on the 4th attempt with help from specialists I was able to finally file electronically. This is my 4th year to use Turbotax and likely my last.
Date published: 2023-03-17
Rated 5 out of 5 by from I trust turbo tax Very simple and fast. This is my 3rd year using it and they are great.
Date published: 2023-03-17
Rated 5 out of 5 by from TURBOTAX IS GREAT Given what I know about taxes, TurboTax makes it as simple as it can be.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy Great job. Quick and easy. Recommended to others thank you
Date published: 2023-03-17
Rated 5 out of 5 by from Outstanding, as always I needed some assistance and talked with Valarie. She was a joy to deal with. Professional, friendly, courteous, patient with my questions, has a great laugh. Valarie is a credit to Turbo Tax.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo tax worked great Turbo tax was easy to use walks you through everything.
Date published: 2023-03-17
Rated 2 out of 5 by from Turbo Tax leaves me on my own I filed with Turbo Tax, the Return was rejected and I was never told why. Turbo Tax still had the return showing as fine, so I had to redo the taxes on paper and submit the return. Foe someone with a long history of using Turbo Tax I was extremely disappointed.
Date published: 2023-03-17
Rated 5 out of 5 by from I LOVE TurboTax! My experience was fast and super easy. I felt confident in filing, and if had the option of accepting assistance if needed. I love how terms I wasn't too familiar with was explained in great detail along the way. Thanks TurboTax.
Date published: 2023-03-17
Rated 3 out of 5 by from Pretty expensive to enter in W2 numbers I think the "premium" is a rip off. IF you own any securities you are automatically forced to pay $130 just to add capital gains/losses to the return. These should be included in the simple return..
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is so easy love the simplicity of turbo tax, will always use it in the future
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 328