TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 5 out of 5 by from Excellent service TurboTax is excellent and had amazing service completing my return,
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax was really easy to understand! I was skeptical but it turned out great! I didn't think I was smart enough but it was easy to understand!
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax was great Turbo Tax was very easy to use. With the search option I was able to locate the place where I was to enter my Social Security Benefits. The only thing that I did not like was having to pay to speak to someone, I feel there should be a person that you can chat with to have some questions answered without having to pay for it.
Date published: 2023-03-28
Rated 4 out of 5 by from Helpful but use with caution Very good experience. It was helpful to scan in documents and have them populate the necessary fields automatically. However, I don't appreciate all of the hidden fees. If you don't review and pay attention carefully you might accidentally sign up or pay for something you did not intend to.
Date published: 2023-03-28
Rated 3 out of 5 by from Doesn't seem as customer centric as the past Generally acceptable, but for a multi-year customer I am annoyed by the pop-ups to upgrade, etc. Also, had trouble with connection to financial institutions and payment with VPN connected.
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax needs a few more guardrails I created a federal tax return and a IL state tax return filing MFS but did not file the return, but did provide my credit card for the TurboTax payment. My wife and I decided to change our return to MFJ, but TT would not let me delete the IL state return because your system showed it has having been registered. This created all sorts of problems for us.
Date published: 2023-03-28
Rated 1 out of 5 by from Unexpected fees I was under the impression that Turbo Tax was free, but I guess I must have clicked something and I got a $200+ charge at the end of my filing that I couldn't go back and undo...my fault I guess in the end, but a little dishonest.
Date published: 2023-03-28
Rated 5 out of 5 by from TurboTax filing is so easy and fast I love TurboTax, and I use it year after year. It is SO easy to use, and I feel confident that everything I need has been covered in their steps.
Date published: 2023-03-28
Rated 5 out of 5 by from Awesome Awesome Snsjsjjjjjjjjjjjjjjjjjsushdhdhjdydhdhhdhsjd
Date published: 2023-03-28
Rated 5 out of 5 by from its really easy and felt so confortable great experience doing my taxes, first time i did it, at first i eas little fearful but thru the process i felt so good and sure about it.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 325
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent service TurboTax is excellent and had amazing service completing my return,
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax was really easy to understand! I was skeptical but it turned out great! I didn't think I was smart enough but it was easy to understand!
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax was great Turbo Tax was very easy to use. With the search option I was able to locate the place where I was to enter my Social Security Benefits. The only thing that I did not like was having to pay to speak to someone, I feel there should be a person that you can chat with to have some questions answered without having to pay for it.
Date published: 2023-03-28
Rated 4 out of 5 by from Helpful but use with caution Very good experience. It was helpful to scan in documents and have them populate the necessary fields automatically. However, I don't appreciate all of the hidden fees. If you don't review and pay attention carefully you might accidentally sign up or pay for something you did not intend to.
Date published: 2023-03-28
Rated 3 out of 5 by from Doesn't seem as customer centric as the past Generally acceptable, but for a multi-year customer I am annoyed by the pop-ups to upgrade, etc. Also, had trouble with connection to financial institutions and payment with VPN connected.
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax needs a few more guardrails I created a federal tax return and a IL state tax return filing MFS but did not file the return, but did provide my credit card for the TurboTax payment. My wife and I decided to change our return to MFJ, but TT would not let me delete the IL state return because your system showed it has having been registered. This created all sorts of problems for us.
Date published: 2023-03-28
Rated 1 out of 5 by from Unexpected fees I was under the impression that Turbo Tax was free, but I guess I must have clicked something and I got a $200+ charge at the end of my filing that I couldn't go back and undo...my fault I guess in the end, but a little dishonest.
Date published: 2023-03-28
Rated 5 out of 5 by from TurboTax filing is so easy and fast I love TurboTax, and I use it year after year. It is SO easy to use, and I feel confident that everything I need has been covered in their steps.
Date published: 2023-03-28
Rated 5 out of 5 by from Awesome Awesome Snsjsjjjjjjjjjjjjjjjjjsushdhdhjdydhdhhdhsjd
Date published: 2023-03-28
Rated 5 out of 5 by from its really easy and felt so confortable great experience doing my taxes, first time i did it, at first i eas little fearful but thru the process i felt so good and sure about it.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 325