TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 3 out of 5 by from Average tax preparation software I like the ability to switch between answering questions and looking at the forms being filled in behind the questions. However, most of the information "dialog" boxes are not very informative and rarely answer the question I'm trying to understand. Anytime there is a grayed out entry on the software, the information note should provide the exact location the information was sourced. For example, the "tuition" field was greyed out and reads that I already filled out the question. The dialog information box was no help as to which screen I was supposed to enter the information. Took a great deal of searching on the form by form feature to locate. There should be more information and hyperlinks within the module provided. Forums are good but is extremely time consuming to find an answer for the exact question to answer within the software.
Date published: 2023-03-19
Rated 2 out of 5 by from Worst TT Experience in 22 years! The product was awkward. Most steps took 2 screens when one would have been more effective, and less confusing. I never could get it to accept my medical expenses (but it didn't matter with standard deduction). I tried 8-10 times, and it always responded done, but it allways gave a zero number and listed it as 'revisit'. There was no help for program bugs without paying for the help. There was no suggestion that a cheaper product might suffice, only continued attempts to upsell. I could go on, but you get the idea. I get the sense they used high school programmers to create and maintain the product. I'll have to reconsider returning to TT next year.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is a Lifesaver Doing taxes annually use to be a chore until I found TurboTax. They walk me through the process step by step. Worth EVERY penny.
Date published: 2023-03-19
Rated 2 out of 5 by from Expensive and Mediocre It seems like Turbotax roughly doubled in price since last year. The online functionality is nonintuitive and frustrating. Finally, when I uploaded my previous return for comparison, it wiped all my data and I had to start over!
Date published: 2023-03-19
Rated 5 out of 5 by from So Easy.....as always turbo Tax is a great way to file returns - Federal & State. I have been using it for about 6 years.....never a problem
Date published: 2023-03-19
Rated 4 out of 5 by from Another Great Return! Thanks again, TurboTax for an easy and thorough filing process. It's always great and I never have any problems with my returns.
Date published: 2023-03-19
Rated 5 out of 5 by from good step by step guidance is smooth and easy even a beginner can do it.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax first time E filing It was easy and helped me when information was needed. I had used a service in the past years, decided to try it myself to see how it goes. A little trouble at the end but it was handled by the program and the taxes were filed.
Date published: 2023-03-19
Rated 5 out of 5 by from great quick and easy!! i had no issues and it was really self explaning!
Date published: 2023-03-19
Rated 5 out of 5 by from I am satisfied with there service! This is my second time filing with them. I really like that they asked you specific questions and you are able to say, no, yes, or i don't know. The program is smooth and you are able to tell it what documents you will provide. I will continue to use this service.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 311
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Average tax preparation software I like the ability to switch between answering questions and looking at the forms being filled in behind the questions. However, most of the information "dialog" boxes are not very informative and rarely answer the question I'm trying to understand. Anytime there is a grayed out entry on the software, the information note should provide the exact location the information was sourced. For example, the "tuition" field was greyed out and reads that I already filled out the question. The dialog information box was no help as to which screen I was supposed to enter the information. Took a great deal of searching on the form by form feature to locate. There should be more information and hyperlinks within the module provided. Forums are good but is extremely time consuming to find an answer for the exact question to answer within the software.
Date published: 2023-03-19
Rated 2 out of 5 by from Worst TT Experience in 22 years! The product was awkward. Most steps took 2 screens when one would have been more effective, and less confusing. I never could get it to accept my medical expenses (but it didn't matter with standard deduction). I tried 8-10 times, and it always responded done, but it allways gave a zero number and listed it as 'revisit'. There was no help for program bugs without paying for the help. There was no suggestion that a cheaper product might suffice, only continued attempts to upsell. I could go on, but you get the idea. I get the sense they used high school programmers to create and maintain the product. I'll have to reconsider returning to TT next year.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is a Lifesaver Doing taxes annually use to be a chore until I found TurboTax. They walk me through the process step by step. Worth EVERY penny.
Date published: 2023-03-19
Rated 2 out of 5 by from Expensive and Mediocre It seems like Turbotax roughly doubled in price since last year. The online functionality is nonintuitive and frustrating. Finally, when I uploaded my previous return for comparison, it wiped all my data and I had to start over!
Date published: 2023-03-19
Rated 5 out of 5 by from So Easy.....as always turbo Tax is a great way to file returns - Federal & State. I have been using it for about 6 years.....never a problem
Date published: 2023-03-19
Rated 4 out of 5 by from Another Great Return! Thanks again, TurboTax for an easy and thorough filing process. It's always great and I never have any problems with my returns.
Date published: 2023-03-19
Rated 5 out of 5 by from good step by step guidance is smooth and easy even a beginner can do it.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax first time E filing It was easy and helped me when information was needed. I had used a service in the past years, decided to try it myself to see how it goes. A little trouble at the end but it was handled by the program and the taxes were filed.
Date published: 2023-03-19
Rated 5 out of 5 by from great quick and easy!! i had no issues and it was really self explaning!
Date published: 2023-03-19
Rated 5 out of 5 by from I am satisfied with there service! This is my second time filing with them. I really like that they asked you specific questions and you are able to say, no, yes, or i don't know. The program is smooth and you are able to tell it what documents you will provide. I will continue to use this service.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 311