TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from error excelente ayuda, muy rapido respuesta,accesible servicio
Date published: 2023-03-17
Rated 1 out of 5 by from Horrible. Spent over 90 minutes on the phone. First with an agent who truly didn't know what she was doing, she finally transferred me to a supervisor (I had been asking for over 45 mins). The supervisor was able to help me in 15 mins. TurboTax is expensive and is not simple.
Date published: 2023-03-17
Rated 5 out of 5 by from Excellent! This service is easy to use. I previously used a local company and got so much less back. I was also previously charged five times the amount Turbo Tax charged. As long as you have all your tax return documents handy, everything is explained and rechecked several times. I will continue to use this service in the future.
Date published: 2023-03-17
Rated 5 out of 5 by from This a great website to use. I give 5 stars. This a great website to use. *****
Date published: 2023-03-17
Rated 5 out of 5 by from awesome Always a positive experience. I've been using turbotax for years! Thank you TurboTax
Date published: 2023-03-17
Rated 1 out of 5 by from State Taxes Can Not submit Va taxes for my S corp will not submit electronically. I've been on the phone with tech support for nearly an hour and they don't know what the problem is.
Date published: 2023-03-17
Rated 4 out of 5 by from awesome i was happy when doing the regular taxes but when it came down to the 1099 i was stuck they need to make it a little easier,but over all great
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo tax is a breeze It walks you through the process with simple questions
Date published: 2023-03-17
Rated 3 out of 5 by from Losing the Love I have used TurboTax for years but am becoming less enamored as time goes by. This year I used the program for (1) myself and (2) an elderly friend so here are my concerns: (1) Downloading investment information from my brokerage was not as seamless as it should have been. Then, when the program had me go back to verify information, it was difficult to tell which account (mine or my spouse's) I was supposed to be verifying. I am annoyed at the constant upselling: to upgrade within TurboTax and to get locked into Credit Karma, and then a fee to get my refund. In the past, I was able to do my taxes as well as my elderly friend's by paying for one program. Now I have to buy two. (2) When I was preparing my friend's return I discovered a 1099-R after I had filed. When I used TurboTax to file an amended return and add that 1099, which was a lump sum payment, the TurboTax software added that as a lump sum payment to her Social Security 1099. I was unable to resolve the issue on my own so I called tech support. The agent was pleasant and helpful, however the software that allows screen sharing would not work and together we could not reverse the incorrect lump sum payment which was asking for the date of the payment. Ultimately I just gave up and added a random date which allowed me to complete the process. In summary, my experience this year was inferior to the many times I have enjoyed using TurboTax in the past. Were it not for the fact that so much information is saved which eliminates reentering it, I would be comparison shopping.
Date published: 2023-03-17
Rated 2 out of 5 by from DISAPPOINTED i PURCHASED TURBO TAX FROM BJ'S FOR $69. aFTER STARTING THE PROGRAM ON LINE IT WOULDNT LET ME SIGNIN SO i HAD TO USE THE DOWNLOAD. IT TOLD ME I WAS GETTING A $10 CREDIT WHICH IT NEVER GAVE ME PLUS CHARGED ME $59 TO FILE nys AND THEN 0VER 109 FOR FEDERAL. WHAT ABOUT THE MONEY I SPENT TO BUIY THE PROGRAM. i COULD HAVE GONE TO MY ACCOUNTANT FOR 175 TOTAL INSTEAD OF PAYING WELL OVER 200 IN THE END. THANKS FOR CAUSING ME THAT MUCH MONEY. VERY DISAPPOINTED AND WILL NOT RECOMMEND THIS PRODUCT EVER AGAIN.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 237
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from error excelente ayuda, muy rapido respuesta,accesible servicio
Date published: 2023-03-17
Rated 1 out of 5 by from Horrible. Spent over 90 minutes on the phone. First with an agent who truly didn't know what she was doing, she finally transferred me to a supervisor (I had been asking for over 45 mins). The supervisor was able to help me in 15 mins. TurboTax is expensive and is not simple.
Date published: 2023-03-17
Rated 5 out of 5 by from Excellent! This service is easy to use. I previously used a local company and got so much less back. I was also previously charged five times the amount Turbo Tax charged. As long as you have all your tax return documents handy, everything is explained and rechecked several times. I will continue to use this service in the future.
Date published: 2023-03-17
Rated 5 out of 5 by from This a great website to use. I give 5 stars. This a great website to use. *****
Date published: 2023-03-17
Rated 5 out of 5 by from awesome Always a positive experience. I've been using turbotax for years! Thank you TurboTax
Date published: 2023-03-17
Rated 1 out of 5 by from State Taxes Can Not submit Va taxes for my S corp will not submit electronically. I've been on the phone with tech support for nearly an hour and they don't know what the problem is.
Date published: 2023-03-17
Rated 4 out of 5 by from awesome i was happy when doing the regular taxes but when it came down to the 1099 i was stuck they need to make it a little easier,but over all great
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo tax is a breeze It walks you through the process with simple questions
Date published: 2023-03-17
Rated 3 out of 5 by from Losing the Love I have used TurboTax for years but am becoming less enamored as time goes by. This year I used the program for (1) myself and (2) an elderly friend so here are my concerns: (1) Downloading investment information from my brokerage was not as seamless as it should have been. Then, when the program had me go back to verify information, it was difficult to tell which account (mine or my spouse's) I was supposed to be verifying. I am annoyed at the constant upselling: to upgrade within TurboTax and to get locked into Credit Karma, and then a fee to get my refund. In the past, I was able to do my taxes as well as my elderly friend's by paying for one program. Now I have to buy two. (2) When I was preparing my friend's return I discovered a 1099-R after I had filed. When I used TurboTax to file an amended return and add that 1099, which was a lump sum payment, the TurboTax software added that as a lump sum payment to her Social Security 1099. I was unable to resolve the issue on my own so I called tech support. The agent was pleasant and helpful, however the software that allows screen sharing would not work and together we could not reverse the incorrect lump sum payment which was asking for the date of the payment. Ultimately I just gave up and added a random date which allowed me to complete the process. In summary, my experience this year was inferior to the many times I have enjoyed using TurboTax in the past. Were it not for the fact that so much information is saved which eliminates reentering it, I would be comparison shopping.
Date published: 2023-03-17
Rated 2 out of 5 by from DISAPPOINTED i PURCHASED TURBO TAX FROM BJ'S FOR $69. aFTER STARTING THE PROGRAM ON LINE IT WOULDNT LET ME SIGNIN SO i HAD TO USE THE DOWNLOAD. IT TOLD ME I WAS GETTING A $10 CREDIT WHICH IT NEVER GAVE ME PLUS CHARGED ME $59 TO FILE nys AND THEN 0VER 109 FOR FEDERAL. WHAT ABOUT THE MONEY I SPENT TO BUIY THE PROGRAM. i COULD HAVE GONE TO MY ACCOUNTANT FOR 175 TOTAL INSTEAD OF PAYING WELL OVER 200 IN THE END. THANKS FOR CAUSING ME THAT MUCH MONEY. VERY DISAPPOINTED AND WILL NOT RECOMMEND THIS PRODUCT EVER AGAIN.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 237