TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Self-Employed Reviews

Read unbiased reviews from real TurboTax Live Assisted Self-Employed customers. Our tax experts offer unlimited help for freelancers, independent contractors, and gig workers.

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Rated 4 out of 5 by from Well done, except. I think this is my first year using turbotax. Overall it seems to be a good system, relatively easy to understand and they provide you the resources if you need help. However, being slapped with a 30$+ fee at the end is aggravating because I choose to get my refund deducted from my federal return, to which you explain to no extent that you will get a fee at the very end of the process. This is how you lose business in my opinion.
Date published: 2023-03-29
Rated 1 out of 5 by from It Waits to Show Fees Until Late, Insane Fees The fees are not disclosed when filing until after all information is entered. 200$ for a single state filing and about 100$ in investment profits is absolutely insane; I will never use TurboTax again.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax was more difficult this time Less guidance. Had to read additional information and still was not confident I was doing it correctly.
Date published: 2023-03-29
Rated 4 out of 5 by from Effective and user friendly The good: Guided me through the process easily, the drop down menus and information available to explain various things was super useful. The bad: Nickel and dime you to upgrade your service. It wasn't clear exactly what items I needed to get together before starting the process.
Date published: 2023-03-29
Rated 5 out of 5 by from Easy enough to use first time user, easy enough, will use it again next year
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is tremendous and helpful. Have used TurboTax for many, many years. Always very helpful.
Date published: 2023-03-29
Rated 1 out of 5 by from Magically TurboTax created me a second account TurboTax had created a second account using the exact same information as my original. Was unable to undo the creation of the second account and told me I will now have two accounts since I had already paid but not filed on the new account.
Date published: 2023-03-29
Rated 4 out of 5 by from Awesome program but needs some fine tuning There are some fine tuning that can help with the owen your business and allowed home improvments
Date published: 2023-03-29
Rated 5 out of 5 by from This is easy. Love the site. It went by very fast and was very easy and comfortable.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax was very easy to use. Getting all the information and getting the best return was simple and easy. everything is filed and done.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 132
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Well done, except. I think this is my first year using turbotax. Overall it seems to be a good system, relatively easy to understand and they provide you the resources if you need help. However, being slapped with a 30$+ fee at the end is aggravating because I choose to get my refund deducted from my federal return, to which you explain to no extent that you will get a fee at the very end of the process. This is how you lose business in my opinion.
Date published: 2023-03-29
Rated 1 out of 5 by from It Waits to Show Fees Until Late, Insane Fees The fees are not disclosed when filing until after all information is entered. 200$ for a single state filing and about 100$ in investment profits is absolutely insane; I will never use TurboTax again.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax was more difficult this time Less guidance. Had to read additional information and still was not confident I was doing it correctly.
Date published: 2023-03-29
Rated 4 out of 5 by from Effective and user friendly The good: Guided me through the process easily, the drop down menus and information available to explain various things was super useful. The bad: Nickel and dime you to upgrade your service. It wasn't clear exactly what items I needed to get together before starting the process.
Date published: 2023-03-29
Rated 5 out of 5 by from Easy enough to use first time user, easy enough, will use it again next year
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is tremendous and helpful. Have used TurboTax for many, many years. Always very helpful.
Date published: 2023-03-29
Rated 1 out of 5 by from Magically TurboTax created me a second account TurboTax had created a second account using the exact same information as my original. Was unable to undo the creation of the second account and told me I will now have two accounts since I had already paid but not filed on the new account.
Date published: 2023-03-29
Rated 4 out of 5 by from Awesome program but needs some fine tuning There are some fine tuning that can help with the owen your business and allowed home improvments
Date published: 2023-03-29
Rated 5 out of 5 by from This is easy. Love the site. It went by very fast and was very easy and comfortable.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax was very easy to use. Getting all the information and getting the best return was simple and easy. everything is filed and done.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 132