TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premium Reviews

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Rated 4 out of 5 by from Turbo Tax Home and Business I found this year's Turbo Tax more cumbersome to use then other years. And the "Learn more " tips are almost unreadable the print is so very small. Please fix that, it is a real issue.
Date published: 2023-03-18
Rated 5 out of 5 by from Use of Turbo Tax Been using for years and find it easy to follow the steps
Date published: 2023-03-18
Rated 1 out of 5 by from Annoyed Annoyed I had to pay $100+ when I did my taxes myself.
Date published: 2023-03-18
Rated 3 out of 5 by from Not bad but prefer the online version. I have filed my taxes with TurboTax online for years and love it. I decided to try the software version this year. I was disappointed that it would not import any of my info from my online intuit account. I also feel like the online version is a bit more user friendly.
Date published: 2023-03-18
Rated 5 out of 5 by from Wonderful Is my first time doing my taxes thru TurboTax, as a J1 visa holder i had to do my taxes thru another platform related to J1 visas, in this time i had to do my taxes a US resident with tax purposes and TurboTax helped me with this!
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo tax was great So easy for a person to do even with complexities!
Date published: 2023-03-18
Rated 5 out of 5 by from Great Program! I did not have to take advantage of the Live Expert feature, but the links/pop-ups with explanations are helpful. I would look into how you document the NYS Sales/Use Tax, because the way it is presented, a user might think this does not apply to them as they do not have any out-of-state purchases to report. However, this tax is applicable to all NYS residents, not just those with purchases out-of-state. Something to look into... Otherwise, the software is easy to use and takes care of a lot of the routine paperwork involved, which is wonderful.
Date published: 2023-03-18
Rated 1 out of 5 by from Not like last year This year's TurboTax program is awful. It took hours, just to get it in, with the license numbers not able to be typed in. Then once copy and pasted to get in, was unable to type in monetary values for income. The representative, Russ, was wonderful, once I got to him, but I still had to copy and paste. Bring back last year's version!
Date published: 2023-03-18
Rated 5 out of 5 by from Using TurboTax for many years now. Still loving it This year I had some extra new stuff to deal with. Even though I didn't fully understand the ins and outs of my changes. When I got stuck the TurboTax community discussion board was there to help; one question at a time reassuring me.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Experiecne Seamless experience. The tax specialist was very professional and knowledgable. Very helpful.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 198
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Home and Business I found this year's Turbo Tax more cumbersome to use then other years. And the "Learn more " tips are almost unreadable the print is so very small. Please fix that, it is a real issue.
Date published: 2023-03-18
Rated 5 out of 5 by from Use of Turbo Tax Been using for years and find it easy to follow the steps
Date published: 2023-03-18
Rated 1 out of 5 by from Annoyed Annoyed I had to pay $100+ when I did my taxes myself.
Date published: 2023-03-18
Rated 3 out of 5 by from Not bad but prefer the online version. I have filed my taxes with TurboTax online for years and love it. I decided to try the software version this year. I was disappointed that it would not import any of my info from my online intuit account. I also feel like the online version is a bit more user friendly.
Date published: 2023-03-18
Rated 5 out of 5 by from Wonderful Is my first time doing my taxes thru TurboTax, as a J1 visa holder i had to do my taxes thru another platform related to J1 visas, in this time i had to do my taxes a US resident with tax purposes and TurboTax helped me with this!
Date published: 2023-03-18
Rated 5 out of 5 by from Turbo tax was great So easy for a person to do even with complexities!
Date published: 2023-03-18
Rated 5 out of 5 by from Great Program! I did not have to take advantage of the Live Expert feature, but the links/pop-ups with explanations are helpful. I would look into how you document the NYS Sales/Use Tax, because the way it is presented, a user might think this does not apply to them as they do not have any out-of-state purchases to report. However, this tax is applicable to all NYS residents, not just those with purchases out-of-state. Something to look into... Otherwise, the software is easy to use and takes care of a lot of the routine paperwork involved, which is wonderful.
Date published: 2023-03-18
Rated 1 out of 5 by from Not like last year This year's TurboTax program is awful. It took hours, just to get it in, with the license numbers not able to be typed in. Then once copy and pasted to get in, was unable to type in monetary values for income. The representative, Russ, was wonderful, once I got to him, but I still had to copy and paste. Bring back last year's version!
Date published: 2023-03-18
Rated 5 out of 5 by from Using TurboTax for many years now. Still loving it This year I had some extra new stuff to deal with. Even though I didn't fully understand the ins and outs of my changes. When I got stuck the TurboTax community discussion board was there to help; one question at a time reassuring me.
Date published: 2023-03-18
Rated 5 out of 5 by from Great Experiecne Seamless experience. The tax specialist was very professional and knowledgable. Very helpful.
Date published: 2023-03-18
All TurboTax® Offerings Reviews - Page 198