TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Premium Reviews
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Rated 1 out of 5 by
AChome from
predatory to force us to use premium
we bought and sold a house, and per your own website, we did not owe anything in taxes. However, you still forced us to buy the "premium" service in order to file. This is an awful process and has shaken our families faith in this service.
Date published: 2023-03-19
Rated 5 out of 5 by
Joanne329 from
I love Turbo Tax
Been using it for years. I can't believe I have friends who pay accountants thousands of dollars. Turbo tax makes it so easy.
Date published: 2023-03-19
Rated 5 out of 5 by
JOEY SMALLWOOD from
EXCELLENT AGAIN FOR 5TH YEAR
SUPERB LIVE SUPPORT I FIND THIS INAPPROPRIATE TO CONTINUE ASKING FOR ADDITIONAL INPUT AFTER ALREADY RATING YOU 5 STARS TODAY
Date published: 2023-03-19
Rated 2 out of 5 by
InuitMeansSneakyFees from
Many sneaky fees for add-ons if don't opt-out
You need to pay close attention at every step of the tax prep process. There are many places where if you click "next" you will be charged an unexpected fee for some add-on service that you probably do not need. "Add Max"... not needed. "Pay for TurboTax with your tax refund" -- costs $44 to bump you up to next service level and sends your data to the unsavory GreenDot company.
Date published: 2023-03-19
Rated 5 out of 5 by
null from
Year and year it gets better
The best thing I ever did, used a CPA for over 20 years I spent a lot of wasted money!
Date published: 2023-03-19
Rated 5 out of 5 by
Alexander1137 from
I don't know how I would do my taxes without it.
I chose to do my taxes alone but the TurboTax guide is very thorough and took me through the process very clearly.
Date published: 2023-03-19
Rated 5 out of 5 by
Djsana from
Amazing experience! Super Fast and detailed.
Very fast and accurate! Turbo tax always walks me through each step to get me the best refund!
Date published: 2023-03-19
Rated 5 out of 5 by
Mel874 from
Turbo tax rocks
I always get my maximum refund and the process is quick and easy.
Date published: 2023-03-19
Rated 1 out of 5 by
Exzeteos from
Secret fees and repeated questions
Turbo Tax doesn't let you know what the fees will be until you've already completed the hour long process. I didn't want to purchase Turbo Tax Premium, and if I had known I was being forced to pay an additional $119, I would have gone with other software. There are also multiple times when the same forms are reviewed multiple times without any indication of why the information is being reviewed again and again and again. We're going with another service next year. Taxes are painful enough without Turbo Tax making it worse.
Date published: 2023-03-19
Rated 5 out of 5 by
jasjaf from
Turbo tax is the best !
Turbo tax is the greatest for easy file and confident in saying so !
All TurboTax® Offerings Reviews - Page 180
Date published: 2023-03-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
AChome from
predatory to force us to use premium
we bought and sold a house, and per your own website, we did not owe anything in taxes. However, you still forced us to buy the "premium" service in order to file. This is an awful process and has shaken our families faith in this service.
Date published: 2023-03-19
Rated 5 out of 5 by
Joanne329 from
I love Turbo Tax
Been using it for years. I can't believe I have friends who pay accountants thousands of dollars. Turbo tax makes it so easy.
Date published: 2023-03-19
Rated 5 out of 5 by
JOEY SMALLWOOD from
EXCELLENT AGAIN FOR 5TH YEAR
SUPERB LIVE SUPPORT I FIND THIS INAPPROPRIATE TO CONTINUE ASKING FOR ADDITIONAL INPUT AFTER ALREADY RATING YOU 5 STARS TODAY
Date published: 2023-03-19
Rated 2 out of 5 by
InuitMeansSneakyFees from
Many sneaky fees for add-ons if don't opt-out
You need to pay close attention at every step of the tax prep process. There are many places where if you click "next" you will be charged an unexpected fee for some add-on service that you probably do not need. "Add Max"... not needed. "Pay for TurboTax with your tax refund" -- costs $44 to bump you up to next service level and sends your data to the unsavory GreenDot company.
Date published: 2023-03-19
Rated 5 out of 5 by
null from
Year and year it gets better
The best thing I ever did, used a CPA for over 20 years I spent a lot of wasted money!
Date published: 2023-03-19
Rated 5 out of 5 by
Alexander1137 from
I don't know how I would do my taxes without it.
I chose to do my taxes alone but the TurboTax guide is very thorough and took me through the process very clearly.
Date published: 2023-03-19
Rated 5 out of 5 by
Djsana from
Amazing experience! Super Fast and detailed.
Very fast and accurate! Turbo tax always walks me through each step to get me the best refund!
Date published: 2023-03-19
Rated 5 out of 5 by
Mel874 from
Turbo tax rocks
I always get my maximum refund and the process is quick and easy.
Date published: 2023-03-19
Rated 1 out of 5 by
Exzeteos from
Secret fees and repeated questions
Turbo Tax doesn't let you know what the fees will be until you've already completed the hour long process. I didn't want to purchase Turbo Tax Premium, and if I had known I was being forced to pay an additional $119, I would have gone with other software. There are also multiple times when the same forms are reviewed multiple times without any indication of why the information is being reviewed again and again and again. We're going with another service next year. Taxes are painful enough without Turbo Tax making it worse.
Date published: 2023-03-19
Rated 5 out of 5 by
jasjaf from
Turbo tax is the best !
Turbo tax is the greatest for easy file and confident in saying so !
All TurboTax® Offerings Reviews - Page 180
Date published: 2023-03-19