TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premium Reviews

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Rated 5 out of 5 by from Good Good, it was easy enough. I would use Turbo tax again next year
Date published: 2023-03-19
Rated 5 out of 5 by from Another Good Year w/ Turbotax I’ve used TT for many many years and because it keeps the same format, it is easy to use. This year their state filing fees were lower so I was happy about this. Seemed more reasonable than in the past.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is great The system is quite efficient, because it can automatically get the online information and stores your past year's tax info. There is live support in case you have some issues in your tax return and filing. E-filing is easy if there's no issue with your taxes.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is indeed excellent Turbo tax is very user-friendly; it navigates you through. I didn't have any issues from beginning to end. Thank you so much.
Date published: 2023-03-19
Rated 3 out of 5 by from Getting harder to file w Turbotax Downloads too frequent. No option to continue without the long wait for Dl, extract, and install. Too many steps to E File. Yes I know security is a concern, but input Bank information four (4) times to E File Fed and state. Come on. Review process is clumsy. Screen flops up an item. What is it? How about go to the form so we can see the whole area where the "missing" item is located.
Date published: 2023-03-19
Rated 5 out of 5 by from JUST RESPOND TO QUESTIONS AND FILE I have used Turbo Tax application on my computer and most recently on line. It is easy to follow and asks all the right questions to get pertinent information to file the return.
Date published: 2023-03-19
Rated 5 out of 5 by from turbo tax very user friendly Turbo tax was very user friendly. I recommend everyone to give it a try. LOVE IT !
Date published: 2023-03-19
Rated 3 out of 5 by from YOU ARE THROWING IN TOO MANY ADS, ETC. BY THROWING IN SO MANY ADS AND OTHER THINGS EXTRANEOUS TO JUST THE TASK, IT IRRITATES ME. NEXT YEAR, I WILL THINK ABOUT ANOTHER VENDOR. THE EXPERT WAS VERY GOOD AND HELPFUL.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbo Tax still my go to but was annoying this yea I've been a TT user for many years. MANY. YEARS. This was the first time I have ever experienced a high degree of frustration. HIGH. DEGREE. I made six calls to Tech Support. SIX. It was surrounding technical issues. Call number 6, with Etha, was the Cash and Prizes winner and I was able to finish what I started. I will still use TT, but one more year like this one may have me rethinking. I still do not have a good answer as to the source of my problems, which is concerning for a repeat next year. Pretty sure it was a software glitch. Hope someone takes this review to hear. It would have been 5 stars, but for the level of frustration. You folks must do better next year.
Date published: 2023-03-19
Rated 5 out of 5 by from Easy to use and still the best My one and only stop when I need tax software. High recommended!
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 165
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Good, it was easy enough. I would use Turbo tax again next year
Date published: 2023-03-19
Rated 5 out of 5 by from Another Good Year w/ Turbotax I’ve used TT for many many years and because it keeps the same format, it is easy to use. This year their state filing fees were lower so I was happy about this. Seemed more reasonable than in the past.
Date published: 2023-03-19
Rated 5 out of 5 by from TurboTax is great The system is quite efficient, because it can automatically get the online information and stores your past year's tax info. There is live support in case you have some issues in your tax return and filing. E-filing is easy if there's no issue with your taxes.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is indeed excellent Turbo tax is very user-friendly; it navigates you through. I didn't have any issues from beginning to end. Thank you so much.
Date published: 2023-03-19
Rated 3 out of 5 by from Getting harder to file w Turbotax Downloads too frequent. No option to continue without the long wait for Dl, extract, and install. Too many steps to E File. Yes I know security is a concern, but input Bank information four (4) times to E File Fed and state. Come on. Review process is clumsy. Screen flops up an item. What is it? How about go to the form so we can see the whole area where the "missing" item is located.
Date published: 2023-03-19
Rated 5 out of 5 by from JUST RESPOND TO QUESTIONS AND FILE I have used Turbo Tax application on my computer and most recently on line. It is easy to follow and asks all the right questions to get pertinent information to file the return.
Date published: 2023-03-19
Rated 5 out of 5 by from turbo tax very user friendly Turbo tax was very user friendly. I recommend everyone to give it a try. LOVE IT !
Date published: 2023-03-19
Rated 3 out of 5 by from YOU ARE THROWING IN TOO MANY ADS, ETC. BY THROWING IN SO MANY ADS AND OTHER THINGS EXTRANEOUS TO JUST THE TASK, IT IRRITATES ME. NEXT YEAR, I WILL THINK ABOUT ANOTHER VENDOR. THE EXPERT WAS VERY GOOD AND HELPFUL.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbo Tax still my go to but was annoying this yea I've been a TT user for many years. MANY. YEARS. This was the first time I have ever experienced a high degree of frustration. HIGH. DEGREE. I made six calls to Tech Support. SIX. It was surrounding technical issues. Call number 6, with Etha, was the Cash and Prizes winner and I was able to finish what I started. I will still use TT, but one more year like this one may have me rethinking. I still do not have a good answer as to the source of my problems, which is concerning for a repeat next year. Pretty sure it was a software glitch. Hope someone takes this review to hear. It would have been 5 stars, but for the level of frustration. You folks must do better next year.
Date published: 2023-03-19
Rated 5 out of 5 by from Easy to use and still the best My one and only stop when I need tax software. High recommended!
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 165