TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy To Use The process was easy to follow. It took me through the steps one by one. And just as importantly for me, it was free.
Date published: 2023-03-24
Rated 5 out of 5 by from MAC Turbotax for Seniors I've been using Turbotax for many years and I love it. Recently I bought a MAC and am finding that the font is TOO SMALL. Can it be adjustable for older eyes that need help. Also, when going thru all the income options, scrolling down after each new category can get old. Maybe it should be separated into separate screens so the scrolling down is not necessary
Date published: 2023-03-24
Rated 5 out of 5 by from TurboTaxFan It was great, again! Took all the work out of it baby.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax has improved I'd love to fill in all my interest bearing info on one screen without having to start over with each payer
Date published: 2023-03-24
Rated 1 out of 5 by from Your customer service is horrible I have used this product for over 10 years. Today when trying to efile, I was not able to pay for my state efile as turbo tax kept going in a process cycle. A pop box instructed me to call customer service and pay for the state efile over the phone. The customer service rep not only said she was unable to accept any payments over the phone, but when I asked for a supervisor, after holding for over 20 min for one, she disconnected the line. It's ridicilious first of of all that I have to pay in addition to the software to efile - which saves my state time, and that if i chose the option to deduct from my refund I get charged even more- but when I try to use my cc, the dang software does not work and I wasted an hour with your customer service folks with no help at the end of all of it.
Date published: 2023-03-24
Rated 3 out of 5 by from Why pay for Turbo Tax Live Premium When I started my return, I was told to use the live premium if I needed to talk with someone. If needed, I could change the level of service. I've had tax questions in the past, so that made sense. But I didn't need it when I got through the process. But, they refused to allow me to file without paying for a service I never used. This is bizarre and unacceptable. If it was used, then I should pay for it. But they forced me to pay for it or lose all the work I had put into the process. It's still a good deal compared to other services, but I would have paid $70-90 instead of $210. That may be the last straw.
Date published: 2023-03-24
Rated 1 out of 5 by from If you hit a bug, you're f#@$ed I hit a glitch with my 1095A form and could not fix it after much researching, so now I have to print my tax returns out and snail mail them. UGGGH! Think this is my last year using TT.
Date published: 2023-03-24
Rated 5 out of 5 by from EASY FILING Filing my return was easy and straight forward. I completed it in less than 3 hours including gathering my info.
Date published: 2023-03-24
Rated 5 out of 5 by from null null
Date published: 2023-03-24
Rated 3 out of 5 by from Was okay I guess. Lost out on a portion of refund Couldn't get it to accept as Head of Household when I completely qualified by all government standards and the ones Turbotax stated.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 476
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy To Use The process was easy to follow. It took me through the steps one by one. And just as importantly for me, it was free.
Date published: 2023-03-24
Rated 5 out of 5 by from MAC Turbotax for Seniors I've been using Turbotax for many years and I love it. Recently I bought a MAC and am finding that the font is TOO SMALL. Can it be adjustable for older eyes that need help. Also, when going thru all the income options, scrolling down after each new category can get old. Maybe it should be separated into separate screens so the scrolling down is not necessary
Date published: 2023-03-24
Rated 5 out of 5 by from TurboTaxFan It was great, again! Took all the work out of it baby.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax has improved I'd love to fill in all my interest bearing info on one screen without having to start over with each payer
Date published: 2023-03-24
Rated 1 out of 5 by from Your customer service is horrible I have used this product for over 10 years. Today when trying to efile, I was not able to pay for my state efile as turbo tax kept going in a process cycle. A pop box instructed me to call customer service and pay for the state efile over the phone. The customer service rep not only said she was unable to accept any payments over the phone, but when I asked for a supervisor, after holding for over 20 min for one, she disconnected the line. It's ridicilious first of of all that I have to pay in addition to the software to efile - which saves my state time, and that if i chose the option to deduct from my refund I get charged even more- but when I try to use my cc, the dang software does not work and I wasted an hour with your customer service folks with no help at the end of all of it.
Date published: 2023-03-24
Rated 3 out of 5 by from Why pay for Turbo Tax Live Premium When I started my return, I was told to use the live premium if I needed to talk with someone. If needed, I could change the level of service. I've had tax questions in the past, so that made sense. But I didn't need it when I got through the process. But, they refused to allow me to file without paying for a service I never used. This is bizarre and unacceptable. If it was used, then I should pay for it. But they forced me to pay for it or lose all the work I had put into the process. It's still a good deal compared to other services, but I would have paid $70-90 instead of $210. That may be the last straw.
Date published: 2023-03-24
Rated 1 out of 5 by from If you hit a bug, you're f#@$ed I hit a glitch with my 1095A form and could not fix it after much researching, so now I have to print my tax returns out and snail mail them. UGGGH! Think this is my last year using TT.
Date published: 2023-03-24
Rated 5 out of 5 by from EASY FILING Filing my return was easy and straight forward. I completed it in less than 3 hours including gathering my info.
Date published: 2023-03-24
Rated 5 out of 5 by from null null
Date published: 2023-03-24
Rated 3 out of 5 by from Was okay I guess. Lost out on a portion of refund Couldn't get it to accept as Head of Household when I completely qualified by all government standards and the ones Turbotax stated.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 476