TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 4 out of 5 by from I like Turbo Tax I have used Turbo Tax for over 10 years. I have always liked it but I'm tired of every couple of clicks, it's telling you that you need to purchase some other feature. Taxes are stressful enough and with the amount of money I just paid to the IRS, I don't need Turbo Tax trying to get me to spend more.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax does an excellent job TurboTax does an excellent job, much smoother this year and seamless with inputs and questions. My only objection is the increase in pricing every year.
Date published: 2023-03-26
Rated 5 out of 5 by from Every year it gets better. Gets better and better every year. Nice to have the live help from tax experts.
Date published: 2023-03-26
Rated 4 out of 5 by from First Time User First time using for a simple tax return, worked well, would recommend.
Date published: 2023-03-26
Rated 5 out of 5 by from Briana is awesome! Briana helped me get to the final page of my return. Thank you so much!
Date published: 2023-03-26
Rated 2 out of 5 by from Turbo Tax Premier DID NOT meet my expectations I was a long term user of Turbo Tax until approximately 2017-18 era when TT deluxe unexpectedly quit handling investment details. They graciously allowed a "premium" upgrade free of charge. Being a little "miffed", I started using HR Block software which allowed import of TT data and worked great until last year (2021 tax year) it would not import some of my brokerage data(?) which I "hand entered". So I decide to give TT another shot (Premium) Well this did not import my HR Block data. A support call yielded that the form I used last year (1040-SR) was one that would not import....(!!) If I had know that I probably would have stuck with HRB if I was going to "hand enter" something anyway... I'm a "Season User" but at point where convenience is appreciated. Anyway, not sure what I will use next year (?)
Date published: 2023-03-26
Rated 5 out of 5 by from love turbo tax i have used turbo tax for years and never had a problem
Date published: 2023-03-26
Rated 5 out of 5 by from Awesome Fast helpful accurate, best way to file if in a rush
Date published: 2023-03-26
Rated 4 out of 5 by from Easy and Helpful EXCEPT for Crypto I've used Turbotax almost every year since I turned 18. It's fast and easy with the only exception being the crypto section. There was no section for BlockFi Credit Card rewards, which should NOT be taxable. I also had to export a CSV and use Excel to manually edit all of my crypto transactions for BlockFi, which really sucked as it was very tedious and time consuming. Hopefully they streamline crypto in the future.
Date published: 2023-03-26
Rated 5 out of 5 by from Gets better and easier each year My online chat assistance helped me through a tough spot and was very nice.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 444
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I like Turbo Tax I have used Turbo Tax for over 10 years. I have always liked it but I'm tired of every couple of clicks, it's telling you that you need to purchase some other feature. Taxes are stressful enough and with the amount of money I just paid to the IRS, I don't need Turbo Tax trying to get me to spend more.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax does an excellent job TurboTax does an excellent job, much smoother this year and seamless with inputs and questions. My only objection is the increase in pricing every year.
Date published: 2023-03-26
Rated 5 out of 5 by from Every year it gets better. Gets better and better every year. Nice to have the live help from tax experts.
Date published: 2023-03-26
Rated 4 out of 5 by from First Time User First time using for a simple tax return, worked well, would recommend.
Date published: 2023-03-26
Rated 5 out of 5 by from Briana is awesome! Briana helped me get to the final page of my return. Thank you so much!
Date published: 2023-03-26
Rated 2 out of 5 by from Turbo Tax Premier DID NOT meet my expectations I was a long term user of Turbo Tax until approximately 2017-18 era when TT deluxe unexpectedly quit handling investment details. They graciously allowed a "premium" upgrade free of charge. Being a little "miffed", I started using HR Block software which allowed import of TT data and worked great until last year (2021 tax year) it would not import some of my brokerage data(?) which I "hand entered". So I decide to give TT another shot (Premium) Well this did not import my HR Block data. A support call yielded that the form I used last year (1040-SR) was one that would not import....(!!) If I had know that I probably would have stuck with HRB if I was going to "hand enter" something anyway... I'm a "Season User" but at point where convenience is appreciated. Anyway, not sure what I will use next year (?)
Date published: 2023-03-26
Rated 5 out of 5 by from love turbo tax i have used turbo tax for years and never had a problem
Date published: 2023-03-26
Rated 5 out of 5 by from Awesome Fast helpful accurate, best way to file if in a rush
Date published: 2023-03-26
Rated 4 out of 5 by from Easy and Helpful EXCEPT for Crypto I've used Turbotax almost every year since I turned 18. It's fast and easy with the only exception being the crypto section. There was no section for BlockFi Credit Card rewards, which should NOT be taxable. I also had to export a CSV and use Excel to manually edit all of my crypto transactions for BlockFi, which really sucked as it was very tedious and time consuming. Hopefully they streamline crypto in the future.
Date published: 2023-03-26
Rated 5 out of 5 by from Gets better and easier each year My online chat assistance helped me through a tough spot and was very nice.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 444