TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Could Be Better I have used this for years--not once have you been able to find my information from previous years, not once, so I every year I have had to re-enter the same data. That is annoying.
Date published: 2023-03-26
Rated 5 out of 5 by from turbo tax great doing your own taxes is stressful. but turbo tax is helpful
Date published: 2023-03-26
Rated 3 out of 5 by from NOT FREE SURE ISNT FREE! I WOULD MUCH RATHER HAVE A PAPER COPY! IT SAYS GIVING YOU 20% OFF BUT IS DOES NOT! AND IT TAKES A STUPID AMOUNT OF TIME, IT NEEDS A STANDARD DEDUCTION BUTTON FOR PEOPLE WHO ALREADY KNOW THEY WANT IT, SO THEY DO NOT HAVE TO GO THROUGH ALL THE CRAP TO GET TO “ USE STANDARD DEDUCTION”
Date published: 2023-03-26
Rated 4 out of 5 by from Makes life easier It was easier for me last year, and I got somewhat lost and confused going through it alone this year, so most of my positive experience came from the expert that helped me out along the way. Della, I believe the name was. 10/10, fantastic. Very patient, attentive, and concise. Any question I asked was answered clearly with no room for misunderstanding. I felt at ease following their guidance as they helped me work through the updated system. A few times I needed to sift though papers on my end and they let me know when I had made a mistake and even a gentle reminder to double check things. I typically rush though it, but I'm glad I didn't this year. Big recommend, especially if you choose the live chat feature. Good luck to you!
Date published: 2023-03-26
Rated 1 out of 5 by from Turbo Tax was terrible this year I don't know why turbo tax changed - but it is not user friendly this year...it skipped steps and my returns for the first time ever were rejected and I had to go in and fix it. I am very disappointed, which says a lot because I was previously happy over the past ten years with Turbo Tax. I thought it was absolute garbage this year. I will not use again next year.
Date published: 2023-03-26
Rated 5 out of 5 by from Simple & Effective Makes my life easy, especially the e-file. Use it every year.. so worth it!
Date published: 2023-03-26
Rated 5 out of 5 by from Great Sunday experience Great Sunday experience ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and fast Love this program. It is efficient and explains everything very well.
Date published: 2023-03-26
Rated 3 out of 5 by from Very hard to manipulate getting into the account Not enough information available to get started on the account. This would be pre staring materials in order to be prepare with all items needed from beginning to end.
Date published: 2023-03-26
Rated 4 out of 5 by from Long Time User Still works well. Easy to follow, easy to file. Will be my choice again for 2023 year tax filing.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 387
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Could Be Better I have used this for years--not once have you been able to find my information from previous years, not once, so I every year I have had to re-enter the same data. That is annoying.
Date published: 2023-03-26
Rated 5 out of 5 by from turbo tax great doing your own taxes is stressful. but turbo tax is helpful
Date published: 2023-03-26
Rated 3 out of 5 by from NOT FREE SURE ISNT FREE! I WOULD MUCH RATHER HAVE A PAPER COPY! IT SAYS GIVING YOU 20% OFF BUT IS DOES NOT! AND IT TAKES A STUPID AMOUNT OF TIME, IT NEEDS A STANDARD DEDUCTION BUTTON FOR PEOPLE WHO ALREADY KNOW THEY WANT IT, SO THEY DO NOT HAVE TO GO THROUGH ALL THE CRAP TO GET TO “ USE STANDARD DEDUCTION”
Date published: 2023-03-26
Rated 4 out of 5 by from Makes life easier It was easier for me last year, and I got somewhat lost and confused going through it alone this year, so most of my positive experience came from the expert that helped me out along the way. Della, I believe the name was. 10/10, fantastic. Very patient, attentive, and concise. Any question I asked was answered clearly with no room for misunderstanding. I felt at ease following their guidance as they helped me work through the updated system. A few times I needed to sift though papers on my end and they let me know when I had made a mistake and even a gentle reminder to double check things. I typically rush though it, but I'm glad I didn't this year. Big recommend, especially if you choose the live chat feature. Good luck to you!
Date published: 2023-03-26
Rated 1 out of 5 by from Turbo Tax was terrible this year I don't know why turbo tax changed - but it is not user friendly this year...it skipped steps and my returns for the first time ever were rejected and I had to go in and fix it. I am very disappointed, which says a lot because I was previously happy over the past ten years with Turbo Tax. I thought it was absolute garbage this year. I will not use again next year.
Date published: 2023-03-26
Rated 5 out of 5 by from Simple & Effective Makes my life easy, especially the e-file. Use it every year.. so worth it!
Date published: 2023-03-26
Rated 5 out of 5 by from Great Sunday experience Great Sunday experience ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and fast Love this program. It is efficient and explains everything very well.
Date published: 2023-03-26
Rated 3 out of 5 by from Very hard to manipulate getting into the account Not enough information available to get started on the account. This would be pre staring materials in order to be prepare with all items needed from beginning to end.
Date published: 2023-03-26
Rated 4 out of 5 by from Long Time User Still works well. Easy to follow, easy to file. Will be my choice again for 2023 year tax filing.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 387