TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 1 out of 5 by from Taxes not filed but Paid Turbo I finished my taxes and paid Turbotax only to realize later I did not submit the taxes. TurboTax did not inform me I missed submitting, seems I stopped being a customer to you once I paid. Now my taxes are late and Customer Service lady could care less. I've used your service several times but will never use TurboTax again and I will tell everyone I know.
Date published: 2023-06-26
Rated 3 out of 5 by from took a while I wish it was easier to use for Autistic people that kept thinking they where done. I still dont know why I havent got my tax returns the last 4 times filing so though they always say I will be getting something back Ive never even gotten a stimulus check not once probably never so I am hoping espessialy since Ive barely been workin lately please help thank you have a good day even if you dont it seeme to good to be true I be thinking shock me please.
Date published: 2023-06-26
Rated 5 out of 5 by from Assistance was helpful He was awesome! he helped me as much as he could. you guys need to add updated forms for w2-G's for las vegas Nevada.
Date published: 2023-06-26
Rated 4 out of 5 by from Turbo Tax is good Overall Turbo Tax is easy to use. I don't like that Turbo Tax continually keeps trying to up sale to a higher priced tax prep
Date published: 2023-06-26
Rated 3 out of 5 by from TurboTax is a hassle I have had many frustrating experiences with turbotax, including several returns that were later audited and found to be incorrect, costing me over a thousand dollars in back taxes because of errors in the state forms that copied over poorly from the Federal forms. I'm probably switching to an actual accountant for next tax season, and bringing them the headache of my past several years of returns, so I can get all of this error prone business behind me.
Date published: 2023-06-26
Rated 5 out of 5 by from TurboTax is quick and easy! I am not great at organization, but TT got me organized.
Date published: 2023-06-26
Rated 4 out of 5 by from TurboTax works well for me I had trouble deleting forms held over from last year and got frustrated that the automated reply not helpful - but then a rep called me and shared my screen and we got it done! She was pleasant and efficient
Date published: 2023-06-26
Rated 1 out of 5 by from Awful customer service The customer service agent was confusing and did not listen to what I was asking for then blamed me for not giving him the correct information.
Date published: 2023-06-26
Rated 5 out of 5 by from Turbo taxx is awesome have been using turbo tax for over a year .. that says it all
Date published: 2023-06-26
Rated 5 out of 5 by from thanks turbo tax it was easy it was easy it was easy it was easy it was easy it was easy it was easy it was easy it was easy it was easy it was easy
Date published: 2023-06-26
All TurboTax® Offerings Reviews - Page 356
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Taxes not filed but Paid Turbo I finished my taxes and paid Turbotax only to realize later I did not submit the taxes. TurboTax did not inform me I missed submitting, seems I stopped being a customer to you once I paid. Now my taxes are late and Customer Service lady could care less. I've used your service several times but will never use TurboTax again and I will tell everyone I know.
Date published: 2023-06-26
Rated 3 out of 5 by from took a while I wish it was easier to use for Autistic people that kept thinking they where done. I still dont know why I havent got my tax returns the last 4 times filing so though they always say I will be getting something back Ive never even gotten a stimulus check not once probably never so I am hoping espessialy since Ive barely been workin lately please help thank you have a good day even if you dont it seeme to good to be true I be thinking shock me please.
Date published: 2023-06-26
Rated 5 out of 5 by from Assistance was helpful He was awesome! he helped me as much as he could. you guys need to add updated forms for w2-G's for las vegas Nevada.
Date published: 2023-06-26
Rated 4 out of 5 by from Turbo Tax is good Overall Turbo Tax is easy to use. I don't like that Turbo Tax continually keeps trying to up sale to a higher priced tax prep
Date published: 2023-06-26
Rated 3 out of 5 by from TurboTax is a hassle I have had many frustrating experiences with turbotax, including several returns that were later audited and found to be incorrect, costing me over a thousand dollars in back taxes because of errors in the state forms that copied over poorly from the Federal forms. I'm probably switching to an actual accountant for next tax season, and bringing them the headache of my past several years of returns, so I can get all of this error prone business behind me.
Date published: 2023-06-26
Rated 5 out of 5 by from TurboTax is quick and easy! I am not great at organization, but TT got me organized.
Date published: 2023-06-26
Rated 4 out of 5 by from TurboTax works well for me I had trouble deleting forms held over from last year and got frustrated that the automated reply not helpful - but then a rep called me and shared my screen and we got it done! She was pleasant and efficient
Date published: 2023-06-26
Rated 1 out of 5 by from Awful customer service The customer service agent was confusing and did not listen to what I was asking for then blamed me for not giving him the correct information.
Date published: 2023-06-26
Rated 5 out of 5 by from Turbo taxx is awesome have been using turbo tax for over a year .. that says it all
Date published: 2023-06-26
Rated 5 out of 5 by from thanks turbo tax it was easy it was easy it was easy it was easy it was easy it was easy it was easy it was easy it was easy it was easy it was easy
Date published: 2023-06-26
All TurboTax® Offerings Reviews - Page 356