TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 5 out of 5 by from Turbo Tax is great They make everything easy. Turbo Tax makes everything simple, and walk you through every step. They offer customers device of you have additional questions.
Date published: 2023-03-27
Rated 5 out of 5 by from Excellent Software and Support Very easy to use and worked well. I will use again.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo tax is my preferred method to file This year it has been a little difficult for me. I sold my home and took all my 401k savings, and all of a sudden I noticed that I need to pay a lot of taxes. Because I live in Mexico, the system was complaining with my address in Mexico, and the payment systems are giving e a lot of trouble to pay. Although I have cards issued in USA, the system noticed that my address was in Mexico, and they are not taking my payments. Oh, my goodness! Thank you to 3 or 4 representatives, at last I was able to e-file. I hope next year they fix this problem: My credit card is registered in hte USA bank with a foreign address and turbo tax is making sure that mailing address is in USA. So, the payment was not accepted. After reviewing and trying different alternatives, finally the representative gave me a coupon to pay, which I thank all the agents. I am fully thankfull to the turbo tax company.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax Hidden Costs The Turbo Tax product to calculate taxes proves to be comprehensive and user friendly which I have used for several years. But 2022, the Turbo Tax Company has included numerous hidden costs within the product to make this product quite expensive (quadrupled from the original price). This was a very unpleasant and stressful experience. In the future, I will be looking for a different tax tool to assist me with preparing my taxes. Disappointed customer and would not recommend this product.
Date published: 2023-03-27
Rated 1 out of 5 by from Poor Experience Charged me when it was supposed to be "free". Overall, a poor experience with TurboTax.
Date published: 2023-03-27
Rated 5 out of 5 by from ASSISTANCE WAS GREAT It was amazing. I corrected some things with an expert and got a higher return.
Date published: 2023-03-27
Rated 5 out of 5 by from No Complaints!! Using TurboTax is easy and efficient!! I love it!!
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is very easy to understand and use. The tax software was very easy to follow as it walks you through each of the tax requirements.
Date published: 2023-03-27
Rated 5 out of 5 by from Have always like using Turbo Tax on line Best Ever Love how it walks you through each section, and has my previous info from last year.
Date published: 2023-03-27
Rated 5 out of 5 by from turbo tax was simple to use this year the wording was simple to understand. It was also easy to edit.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 356
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great They make everything easy. Turbo Tax makes everything simple, and walk you through every step. They offer customers device of you have additional questions.
Date published: 2023-03-27
Rated 5 out of 5 by from Excellent Software and Support Very easy to use and worked well. I will use again.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo tax is my preferred method to file This year it has been a little difficult for me. I sold my home and took all my 401k savings, and all of a sudden I noticed that I need to pay a lot of taxes. Because I live in Mexico, the system was complaining with my address in Mexico, and the payment systems are giving e a lot of trouble to pay. Although I have cards issued in USA, the system noticed that my address was in Mexico, and they are not taking my payments. Oh, my goodness! Thank you to 3 or 4 representatives, at last I was able to e-file. I hope next year they fix this problem: My credit card is registered in hte USA bank with a foreign address and turbo tax is making sure that mailing address is in USA. So, the payment was not accepted. After reviewing and trying different alternatives, finally the representative gave me a coupon to pay, which I thank all the agents. I am fully thankfull to the turbo tax company.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax Hidden Costs The Turbo Tax product to calculate taxes proves to be comprehensive and user friendly which I have used for several years. But 2022, the Turbo Tax Company has included numerous hidden costs within the product to make this product quite expensive (quadrupled from the original price). This was a very unpleasant and stressful experience. In the future, I will be looking for a different tax tool to assist me with preparing my taxes. Disappointed customer and would not recommend this product.
Date published: 2023-03-27
Rated 1 out of 5 by from Poor Experience Charged me when it was supposed to be "free". Overall, a poor experience with TurboTax.
Date published: 2023-03-27
Rated 5 out of 5 by from ASSISTANCE WAS GREAT It was amazing. I corrected some things with an expert and got a higher return.
Date published: 2023-03-27
Rated 5 out of 5 by from No Complaints!! Using TurboTax is easy and efficient!! I love it!!
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is very easy to understand and use. The tax software was very easy to follow as it walks you through each of the tax requirements.
Date published: 2023-03-27
Rated 5 out of 5 by from Have always like using Turbo Tax on line Best Ever Love how it walks you through each section, and has my previous info from last year.
Date published: 2023-03-27
Rated 5 out of 5 by from turbo tax was simple to use this year the wording was simple to understand. It was also easy to edit.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 356