TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 3 out of 5 by from Less helpful We've been using TurboTax for years. In the past there have been icons next to most of the fields that give you access to relevant and contextual information. These are all gone. The online help isn't very helpful since it took several searches to get the information I needed. For example, I searched for "Schedule SE" and after seven or eight entries it finally said to search for "sch se" to get the jump link to the form. Things like this make me believe they have purposefully downgraded their service to the customer in an attempt to force people to upgrade to more expensive plans.
Date published: 2023-06-15
Rated 5 out of 5 by from I liked Turbo Tax It did take a while because I was unfamiliar but it walks you through each part line by line. It also helped me see everything (tax breaks and deductions) that helped with my return. This was my first time doing business and personal on here.
Date published: 2023-06-15
Rated 5 out of 5 by from Love Turbotax!! This is the easiest way EVER to file taxes! It's free, convenient, and it cheers you on as you move along your journey!
Date published: 2023-06-15
Rated 5 out of 5 by from Awesome My overall experience was absolutely amazing. I will definitely be using TurboTax for my 2023 tax year.
Date published: 2023-06-15
Rated 5 out of 5 by from Max Taxes More Relaxed I like TurboTax's cheerful interface and the simplicity of carrying forward info from previous years.
Date published: 2023-06-15
Rated 1 out of 5 by from The ABSOLUTE WORST EVER!! I will never absolutely NEVER be using turbo tax ever again it is an absolute nightmare. Turbo tax claims to be so simple but it is not! The representatives do not help to navigate the site is so confusing not clear step by step. Turbo tax forced me to pay the $80 basic fee and then after I had to pay them an additional $130 for the deluxe package I ended up spending way more than if I would have just gone to someone professional to get it done! I hated every single aspect of this experience I will continue to spread the word on the awful service turbo tax is.
Date published: 2023-06-15
Rated 5 out of 5 by from Turbo Tax - A Great Way to File! Using Turbo Tax was easy, efficient, and practical for my tax situation. Lot of guided help to keep you on track. The added features of reviewing your filings is a plus and minimizes the chances of being audited. Don't have to be computer savvy to use Turbo Tax!
Date published: 2023-06-15
Rated 4 out of 5 by from Turbo tax User Friendly! Not difficult to file taxes. I will definitley use this product again.
Date published: 2023-06-15
Rated 5 out of 5 by from TURBO TAX ONLINE WAS AWESOME i was extremely nervous about using online turbo tax. Assuming everything goes through, I will use this forever.. Everything was explained very well and made easy Love it.
Date published: 2023-06-15
Rated 1 out of 5 by from turbo tax is not good I filed my state tax refund April 2023 and paid through my bank account only to find out my taxes was never filed through this site
Date published: 2023-06-15
All TurboTax® Offerings Reviews - Page 353
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Less helpful We've been using TurboTax for years. In the past there have been icons next to most of the fields that give you access to relevant and contextual information. These are all gone. The online help isn't very helpful since it took several searches to get the information I needed. For example, I searched for "Schedule SE" and after seven or eight entries it finally said to search for "sch se" to get the jump link to the form. Things like this make me believe they have purposefully downgraded their service to the customer in an attempt to force people to upgrade to more expensive plans.
Date published: 2023-06-15
Rated 5 out of 5 by from I liked Turbo Tax It did take a while because I was unfamiliar but it walks you through each part line by line. It also helped me see everything (tax breaks and deductions) that helped with my return. This was my first time doing business and personal on here.
Date published: 2023-06-15
Rated 5 out of 5 by from Love Turbotax!! This is the easiest way EVER to file taxes! It's free, convenient, and it cheers you on as you move along your journey!
Date published: 2023-06-15
Rated 5 out of 5 by from Awesome My overall experience was absolutely amazing. I will definitely be using TurboTax for my 2023 tax year.
Date published: 2023-06-15
Rated 5 out of 5 by from Max Taxes More Relaxed I like TurboTax's cheerful interface and the simplicity of carrying forward info from previous years.
Date published: 2023-06-15
Rated 1 out of 5 by from The ABSOLUTE WORST EVER!! I will never absolutely NEVER be using turbo tax ever again it is an absolute nightmare. Turbo tax claims to be so simple but it is not! The representatives do not help to navigate the site is so confusing not clear step by step. Turbo tax forced me to pay the $80 basic fee and then after I had to pay them an additional $130 for the deluxe package I ended up spending way more than if I would have just gone to someone professional to get it done! I hated every single aspect of this experience I will continue to spread the word on the awful service turbo tax is.
Date published: 2023-06-15
Rated 5 out of 5 by from Turbo Tax - A Great Way to File! Using Turbo Tax was easy, efficient, and practical for my tax situation. Lot of guided help to keep you on track. The added features of reviewing your filings is a plus and minimizes the chances of being audited. Don't have to be computer savvy to use Turbo Tax!
Date published: 2023-06-15
Rated 4 out of 5 by from Turbo tax User Friendly! Not difficult to file taxes. I will definitley use this product again.
Date published: 2023-06-15
Rated 5 out of 5 by from TURBO TAX ONLINE WAS AWESOME i was extremely nervous about using online turbo tax. Assuming everything goes through, I will use this forever.. Everything was explained very well and made easy Love it.
Date published: 2023-06-15
Rated 1 out of 5 by from turbo tax is not good I filed my state tax refund April 2023 and paid through my bank account only to find out my taxes was never filed through this site
Date published: 2023-06-15
All TurboTax® Offerings Reviews - Page 353