TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 3 out of 5 by from Constant attempts to upsell and unresolved glitch 1. There were constant attempts to upsell to more expensive version of Turbo Tax. 2. There was a glitch in the reporting of income from Form 1099-NEC. It kept telling me to resolve a problem with 1099-NEC Box 1 Schedule C but there was no way to access Schedule C or resolve the issue. The program eventually allowed me to delete the worksheet that was causing the problem.
Date published: 2023-03-19
Rated 5 out of 5 by from GREAT EXPERIENCE TurboTax makes it so easy and I was done in less than an hour!
Date published: 2023-03-19
Rated 4 out of 5 by from Easy tax service with hidden fees I have been using turbo tax for years and I love the software. This year was especially easier because they removed questions for simple tax returns. I had to remove one star for the lack of transparency regarding pricing. They said simple tax returns like mine would be free and then they never mentioned what could have potentially triggered the fee. Then, there was a surprise $60 fee to file state taxes. Overall, a simple return cost me $200 and I didn't find out until the end.
Date published: 2023-03-19
Rated 5 out of 5 by from helpful appreciate being able to work on taxes for my kids from home - helpful tool teaching them to do on their own!
Date published: 2023-03-19
Rated 5 out of 5 by from awesome software! very easy to use. I would purchase next year. works great on my Mac.
Date published: 2023-03-19
Rated 5 out of 5 by from so helpful it was easy especially with cashing out my 401k i thought i was going to owe
Date published: 2023-03-19
Rated 5 out of 5 by from FAST AND SAFE GREAT THIS WAS FAST AND SAFE WILL USE IT EVERY YEAR
Date published: 2023-03-19
Rated 4 out of 5 by from Finished Taxes for 2022 Fed Tax system is great. Personnel business deductions is cumbersome to get through. Filing State taxes are too cumbersome and too expensive
Date published: 2023-03-19
Rated 4 out of 5 by from Mostly Easy Fast, simple, but wished some thigns had a bit more explanation.
Date published: 2023-03-19
Rated 5 out of 5 by from Covers most common taxes and deductions Just follow the somewhat oversimplified instructions and use the "question mark" if you don't understand
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 349
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Constant attempts to upsell and unresolved glitch 1. There were constant attempts to upsell to more expensive version of Turbo Tax. 2. There was a glitch in the reporting of income from Form 1099-NEC. It kept telling me to resolve a problem with 1099-NEC Box 1 Schedule C but there was no way to access Schedule C or resolve the issue. The program eventually allowed me to delete the worksheet that was causing the problem.
Date published: 2023-03-19
Rated 5 out of 5 by from GREAT EXPERIENCE TurboTax makes it so easy and I was done in less than an hour!
Date published: 2023-03-19
Rated 4 out of 5 by from Easy tax service with hidden fees I have been using turbo tax for years and I love the software. This year was especially easier because they removed questions for simple tax returns. I had to remove one star for the lack of transparency regarding pricing. They said simple tax returns like mine would be free and then they never mentioned what could have potentially triggered the fee. Then, there was a surprise $60 fee to file state taxes. Overall, a simple return cost me $200 and I didn't find out until the end.
Date published: 2023-03-19
Rated 5 out of 5 by from helpful appreciate being able to work on taxes for my kids from home - helpful tool teaching them to do on their own!
Date published: 2023-03-19
Rated 5 out of 5 by from awesome software! very easy to use. I would purchase next year. works great on my Mac.
Date published: 2023-03-19
Rated 5 out of 5 by from so helpful it was easy especially with cashing out my 401k i thought i was going to owe
Date published: 2023-03-19
Rated 5 out of 5 by from FAST AND SAFE GREAT THIS WAS FAST AND SAFE WILL USE IT EVERY YEAR
Date published: 2023-03-19
Rated 4 out of 5 by from Finished Taxes for 2022 Fed Tax system is great. Personnel business deductions is cumbersome to get through. Filing State taxes are too cumbersome and too expensive
Date published: 2023-03-19
Rated 4 out of 5 by from Mostly Easy Fast, simple, but wished some thigns had a bit more explanation.
Date published: 2023-03-19
Rated 5 out of 5 by from Covers most common taxes and deductions Just follow the somewhat oversimplified instructions and use the "question mark" if you don't understand
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 349