TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Premier Reviews

Read unbiased reviews from real TurboTax Live Assisted Premier customers. Get unlimited help and year-round advice on stocks, bonds, and crypto from tax experts.

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Rated 5 out of 5 by from Tax Filing Made Easy I have used Turbo Tax for the last several years. Never had any issues using the software. Fast and easy to use.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax is very good Turbo Tax is awesome! I couldn't have done my taxes without them.
Date published: 2023-03-26
Rated 5 out of 5 by from Awesome Made me pay when I wanted to do it free. That was not right.
Date published: 2023-03-26
Rated 5 out of 5 by from excellant package it failed to continue with no obvious errors , but when I looked closer there were errors
Date published: 2023-03-26
Rated 2 out of 5 by from Live assisted premium product I have used Turbo Tax for several years on a schedule C for my small, very small, cleaning business. I started out using the "Free" option and over the course of the last 3 years there was a compulsory upgrade to Premium live. This bumped my fee up $200 for processing. I couldn't opt out of ot and don't remember a screen asking if I wanted it. After using the live chat option to ask why so much, and telling the one qualified person I did chat with I didn't sign up for the extra fee or service, they finally gave me a 20% discount that was instantly sucked up by the $39 fee for using my refund to pay for the service. I am done using this Turbo Tax. Too many hidden fees, and TONS of not very clear extra fee service and payment option pop ups everywhere.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has been a savings for me year after year!!!
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax is easy to use to do the return and have been using the Turbo Tax to do my returns for over 10 years!
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome When doing my tax return for 2022, I had some questions regarding my income in foreign country. I asked TurboTax which assigned some tax experts to me. They answered my questions very quickly, professionally and precisely.
Date published: 2023-03-26
Rated 3 out of 5 by from Spent hours with support to get product to work The support person was excellent. It took nearly 3 hours however to resolve an issue where W-2 forms were not appearing. The product presented a blank white screen and nothing else. Turns out after trying several other things that the product needed to be run as an Administrator for the forms to appear.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is superb Filing was easy with TuboTax. I feel I will continue to use TurboTax.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 333
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Tax Filing Made Easy I have used Turbo Tax for the last several years. Never had any issues using the software. Fast and easy to use.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax is very good Turbo Tax is awesome! I couldn't have done my taxes without them.
Date published: 2023-03-26
Rated 5 out of 5 by from Awesome Made me pay when I wanted to do it free. That was not right.
Date published: 2023-03-26
Rated 5 out of 5 by from excellant package it failed to continue with no obvious errors , but when I looked closer there were errors
Date published: 2023-03-26
Rated 2 out of 5 by from Live assisted premium product I have used Turbo Tax for several years on a schedule C for my small, very small, cleaning business. I started out using the "Free" option and over the course of the last 3 years there was a compulsory upgrade to Premium live. This bumped my fee up $200 for processing. I couldn't opt out of ot and don't remember a screen asking if I wanted it. After using the live chat option to ask why so much, and telling the one qualified person I did chat with I didn't sign up for the extra fee or service, they finally gave me a 20% discount that was instantly sucked up by the $39 fee for using my refund to pay for the service. I am done using this Turbo Tax. Too many hidden fees, and TONS of not very clear extra fee service and payment option pop ups everywhere.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has been a savings for me year after year!!!
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax is easy to use to do the return and have been using the Turbo Tax to do my returns for over 10 years!
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome When doing my tax return for 2022, I had some questions regarding my income in foreign country. I asked TurboTax which assigned some tax experts to me. They answered my questions very quickly, professionally and precisely.
Date published: 2023-03-26
Rated 3 out of 5 by from Spent hours with support to get product to work The support person was excellent. It took nearly 3 hours however to resolve an issue where W-2 forms were not appearing. The product presented a blank white screen and nothing else. Turns out after trying several other things that the product needed to be run as an Administrator for the forms to appear.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is superb Filing was easy with TuboTax. I feel I will continue to use TurboTax.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 333